How order statuses change

The status change diagram shows the stages that a DBS order goes through and the logic of transitions between statuses. This will help you correlate the statuses of Yandex. Market and your system, set up integration with Yandex.Market correctly, and avoid transmitting unnecessary statuses and sub-statuses.

Designations:

• The diagram shows the order statuses and substates at each stage in the format Status of the Sub-status. For example, PROCESSING STARTED.

  List of substates CANCELLED see the section Substates when canceling an order.

• The arrows show the transitions between the stages, and their color indicates when this transition occurs:

  • green — the store has changed its status.
  • The blue Market has changed its status.
  • orange — in case of cancellation of the order by any party;
  • red is an exceptional case.

Decoding the scheme

Substates when canceling an order

• RESERVATION_EXPIRED — the customer did not complete the reserved order within 10 minutes.
• USER_NOT_PAID — the buyer has not paid for the order (for the type of payment PREPAID) for 30 minutes.
• USER_UNREACHABLE — couldn't contact the buyer.
• USER_CHANGED_MIND — the customer cancelled the order for personal reasons.
• USER_REFUSED_DELIVERY — the buyer was not satisfied with the terms of delivery.
• USER_REFUSED_PRODUCT — the product did not fit the buyer.
• SHOP_FAILED — the store cannot complete the order.
• USER_REFUSED_QUALITY — the buyer was not satisfied with the quality of the product.
• REPLACING_ORDER — the buyer decided to replace the product with another one on his own initiative.
• PROCESSING_EXPIRED — the value is no longer used.
• PICKUP_EXPIRED — the storage period of the order in the PVZ has expired.
• TOO_MANY_DELIVERY_DATE_CHANGES — the order has been postponed too many times.
• DELIVERY_DATE_CHANGED_TOO_MUCH — the order has been postponed for too many days.

Other values may also be returned. They do not need to be processed.