---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.ru/dev/market/partner-api/doc/en/reference/chats/createChat.md
  - https://yandex.ru/dev/market/partner-api/doc/ru/reference/chats/createChat.md
  - https://yandex.ru/dev/market/partner-api/doc/zh/reference/chats/createChat.md
  - href: en/reference/chats/createChat.md
    type: text/markdown
    title: Markdown version
  - href: ../../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/dev/market/partner-api/doc/en/llms.txt

<!-- source: en/api/chats/createChat.md -->
<div class="openapi">

# Creating a new chat with a customer

<!-- markdownlint-disable-file -->

{% list tabs %}

- Info

  
  <!-- source: en/_auto/method_scopes/createChat.md -->
  **The method is available for models: [FBY, FBS, Express and DBS](https://yandex.ru/dev/market/partner-api/doc/en/overview/business.md).**

  {% cut "**If you are using an API Key token, one of the accesses in the list is required to call the method**" %}

  * communication — [Customer communication](https://yandex.ru/dev/market/partner-api/doc/en/_auto/scopes_summary/pages/communication.md)
  * all-methods — Full account management

  {% endcut %}
  <!-- endsource: en/_auto/method_scopes/createChat.md -->
  
  
  Creates a new chat with the customer and returns information about him or the previously created one.
  
  Types of chats that the seller can start:
  
  * by orders;
  * on refunds (available only for FBY-, FBS- and Express-stores).
  
  
  <!-- source: en/_auto/method_limits/createChat.md -->
  |<div style="text-align: left;">**⚙️ Limit:** 1 000 requests per hour</div>|
  |-|
  <!-- endsource: en/_auto/method_limits/createChat.md -->
  
  
  
  ## Request
  
  <div class="openapi__requests">
  
  <div class="openapi__request__wrapper" style="--method: var(--dc-openapi-methods-post);margin-bottom: 12px">
  
  <div class="openapi__request">
  
  POST {.openapi__method}
  ```text translate=no
  https://api.partner.market.yandex.ru/v2/businesses/{businessId}/chats/new
  ```
  
  </div>
  
  </div>
  
  </div>
  
  ### Path parameters
  
  #|
  || **Name** | **Description** ||
  ||
  
  _businessId_{.json-schema-reset .json-schema-property .json-schema-required}
  {.table-cell}|
  **Type**: integer
  
  Cabinet ID.
  
  
  
  
  To find out, use the request [GET v2/campaigns](https://yandex.ru/dev/market/partner-api/doc/en/reference/campaigns/getCampaigns.md).
  
  ℹ️ [What is a cabinet and a store on the Market?](https://yandex.ru/support/marketplace/account/introduction.html)
  
  
  
  
  
  _Min value:_{.json-schema-reset .json-schema-assertion} `1`
  {.table-cell}
  ||
  |#{.json-schema-properties}
  
  <div class="openapi-entity">
  
  ### Body
  
  {% cut "application/json" %}
  
  ```json translate=no
  {
    "orderId": 0,
    "context": {
      "type": "ORDER",
      "id": 1
    }
  }
  ```
  
  {% endcut %}
  
  #|
  || **Name** | **Description** ||
  ||
  
  _context_{.json-schema-reset .json-schema-property}
  {.table-cell}|
  {% cut "**Type**: object" %}
  
  #|
  ||
  
  _id_{.json-schema-reset .json-schema-property .json-schema-required}
  {.table-cell}|
  **Type**: integer
  
  The order or refund ID.
  
  _Min value:_{.json-schema-reset .json-schema-assertion} `1`
  {.table-cell}
  ||
  ||
  
  _type_{.json-schema-reset .json-schema-property .json-schema-required}
  {.table-cell}|
  **Type**: string
  
  Chat type:
  
  * `ORDER` — by orders.
  * `RETURN` — on refunds (FBY, FBS and Express).
  
  For more information about chats on orders and refunds, see [Yandex.Market Help for sellers](https://yandex.ru/support/marketplace/ru/orders/communication/about-orders).
  
  
  _Enum:_{.json-schema-reset .json-schema-value} `ORDER`, `RETURN`
  {.table-cell}
  ||
  |#{.json-schema-properties}
  
  {% endcut %}
  
  Information about the order or refund for which the chat was started.
  
  {% cut "**Example**" %}{.json-schema-example}
  
  ```json translate=no
  {
    "type": "ORDER",
    "id": 1
  }
  ```
  
  {% endcut %}
  {.table-cell}
  ||
  ||
  
  _orderId_{.json-schema-reset .json-schema-property .json-schema-deprecated}_[ ](*Deprecated)_{.openapi-deprecated .openapi-deprecated-compact}
  {.table-cell}|
  **Type**: integer
  
  The order ID on the Market.
  {.table-cell}
  ||
  |#{.json-schema-properties}
  
  </div>
  
  ## Responses
  
  <div class="openapi__response__code__200">
  
  ## 200 OK
  
  Information about a new or previously created chat.
  
  
  <div class="openapi-entity">
  
  ### Body
  
  {% cut "application/json" %}
  
  ```json translate=no
  {
    "status": "OK",
    "result": {
      "chatId": 1
    }
  }
  ```
  
  {% endcut %}
  
  **Type**: object
  
  {% cut "**All of 2 types**" %}{.json-schema-combinators data-marker=and}
  
  - {% cut "**Type**: object" %}
  
    #|
    ||
  
    _status_{.json-schema-reset .json-schema-property .json-schema-required}
    {.table-cell}|
    **Type**: string
  
    The type of response.
    Possible values:
    * `OK` — There are no errors.
    * `ERROR` — an error occurred while processing the request.
  
  
    _Enum:_{.json-schema-reset .json-schema-value} `OK`, `ERROR`
    {.table-cell}
    ||
    |#{.json-schema-properties}
  
    {% endcut %}
  
    The standard wrapper for server responses.
  
    {% cut "**Example**" %}{.json-schema-example}
  
    ```json translate=no
    {
      "status": "OK"
    }
    ```
  
    {% endcut %}
  
  - {% cut "**Type**: object" %}
  
    #|
    ||
  
    _result_{.json-schema-reset .json-schema-property}
    {.table-cell}|
    {% cut "**Type**: object" %}
  
    #|
    ||
  
    _chatId_{.json-schema-reset .json-schema-property .json-schema-required}
    {.table-cell}|
    **Type**: integer
  
    The chat ID.
  
    _Min value:_{.json-schema-reset .json-schema-assertion} `1`
    {.table-cell}
    ||
    |#{.json-schema-properties}
  
    {% endcut %}
  
    Information about the created chat.
  
    {% cut "**Example**" %}{.json-schema-example}
  
    ```json translate=no
    {
      "chatId": 1
    }
    ```
  
    {% endcut %}
    {.table-cell}
    ||
    |#{.json-schema-properties}
  
    {% endcut %}
  
    {% cut "**Example**" %}{.json-schema-example}
  
    ```json translate=no
    {
      "result": {
        "chatId": 1
      }
    }
    ```
  
    {% endcut %}
  
  {% endcut %}
  
  </div>
  
  </div>
  
  <div class="openapi__response__code__400">
  
  ## 400 Bad Request
  
  The request contains incorrect data. [More information about the error](https://yandex.ru/dev/market/partner-api/doc/en/concepts/error-codes.md#400)
  
  <div class="openapi-entity">
  
  ### Body
  
  {% cut "application/json" %}
  
  ```json translate=no
  {
    "status": "OK",
    "errors": [
      {
        "code": "example",
        "message": "example"
      }
    ]
  }
  ```
  
  {% endcut %}
  
  **Type**: object
  
  {% cut "**All of 1 type**" %}{.json-schema-combinators data-marker=and}
  
  - **Type**: object
  
    {% cut "**All of 2 types**" %}{.json-schema-combinators data-marker=and}
  
    - **Type**: object
  
      #|
      ||
  
      _status_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The type of response.
      Possible values:
      * `OK` — There are no errors.
      * `ERROR` — an error occurred while processing the request.
  
  
      _Enum:_{.json-schema-reset .json-schema-value} `OK`, `ERROR`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      The standard wrapper for server responses.
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "status": "OK"
      }
      ```
  
      {% endcut %}
  
    - **Type**: object
  
      #|
      ||
  
      _errors_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      {% cut "**Type**: object[]" %}
  
      #|
      ||
  
      _code_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The error code.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      ||
  
      _message_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      **Type**: string
  
      Description of the error.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% endcut %}
  
      A list of errors.
  
      _Min items:_{.json-schema-reset .json-schema-assertion} `1`
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      [
        {
          "code": "example",
          "message": "example"
        }
      ]
      ```
  
      {% endcut %}
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "errors": [
          {
            "code": "example",
            "message": "example"
          }
        ]
      }
      ```
  
      {% endcut %}
  
    {% endcut %}
  
    A standard wrapper for server errors.
  
    {% cut "**Example**" %}{.json-schema-example}
  
    ```json translate=no
    {
      "status": "OK",
      "errors": [
        {
          "code": "example",
          "message": "example"
        }
      ]
    }
    ```
  
    {% endcut %}
  
  {% endcut %}
  
  </div>
  
  </div>
  
  <div class="openapi__response__code__401">
  
  ## 401 Unauthorized
  
  The authorization data is not specified in the request. [More information about the error](https://yandex.ru/dev/market/partner-api/doc/en/concepts/error-codes.md#401)
  
  <div class="openapi-entity">
  
  ### Body
  
  {% cut "application/json" %}
  
  ```json translate=no
  {
    "status": "OK",
    "errors": [
      {
        "code": "example",
        "message": "example"
      }
    ]
  }
  ```
  
  {% endcut %}
  
  **Type**: object
  
  {% cut "**All of 1 type**" %}{.json-schema-combinators data-marker=and}
  
  - **Type**: object
  
    {% cut "**All of 2 types**" %}{.json-schema-combinators data-marker=and}
  
    - **Type**: object
  
      #|
      ||
  
      _status_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The type of response.
      Possible values:
      * `OK` — There are no errors.
      * `ERROR` — an error occurred while processing the request.
  
  
      _Enum:_{.json-schema-reset .json-schema-value} `OK`, `ERROR`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      The standard wrapper for server responses.
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "status": "OK"
      }
      ```
  
      {% endcut %}
  
    - **Type**: object
  
      #|
      ||
  
      _errors_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      {% cut "**Type**: object[]" %}
  
      #|
      ||
  
      _code_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The error code.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      ||
  
      _message_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      **Type**: string
  
      Description of the error.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% endcut %}
  
      A list of errors.
  
      _Min items:_{.json-schema-reset .json-schema-assertion} `1`
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      [
        {
          "code": "example",
          "message": "example"
        }
      ]
      ```
  
      {% endcut %}
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "errors": [
          {
            "code": "example",
            "message": "example"
          }
        ]
      }
      ```
  
      {% endcut %}
  
    {% endcut %}
  
    A standard wrapper for server errors.
  
    {% cut "**Example**" %}{.json-schema-example}
  
    ```json translate=no
    {
      "status": "OK",
      "errors": [
        {
          "code": "example",
          "message": "example"
        }
      ]
    }
    ```
  
    {% endcut %}
  
  {% endcut %}
  
  </div>
  
  </div>
  
  <div class="openapi__response__code__403">
  
  ## 403 Forbidden
  
  The authorization data is incorrect or access to the resource is prohibited. [More information about the error](https://yandex.ru/dev/market/partner-api/doc/en/concepts/error-codes.md#403)
  
  <div class="openapi-entity">
  
  ### Body
  
  {% cut "application/json" %}
  
  ```json translate=no
  {
    "status": "OK",
    "errors": [
      {
        "code": "example",
        "message": "example"
      }
    ]
  }
  ```
  
  {% endcut %}
  
  **Type**: object
  
  {% cut "**All of 1 type**" %}{.json-schema-combinators data-marker=and}
  
  - **Type**: object
  
    {% cut "**All of 2 types**" %}{.json-schema-combinators data-marker=and}
  
    - **Type**: object
  
      #|
      ||
  
      _status_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The type of response.
      Possible values:
      * `OK` — There are no errors.
      * `ERROR` — an error occurred while processing the request.
  
  
      _Enum:_{.json-schema-reset .json-schema-value} `OK`, `ERROR`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      The standard wrapper for server responses.
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "status": "OK"
      }
      ```
  
      {% endcut %}
  
    - **Type**: object
  
      #|
      ||
  
      _errors_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      {% cut "**Type**: object[]" %}
  
      #|
      ||
  
      _code_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The error code.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      ||
  
      _message_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      **Type**: string
  
      Description of the error.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% endcut %}
  
      A list of errors.
  
      _Min items:_{.json-schema-reset .json-schema-assertion} `1`
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      [
        {
          "code": "example",
          "message": "example"
        }
      ]
      ```
  
      {% endcut %}
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "errors": [
          {
            "code": "example",
            "message": "example"
          }
        ]
      }
      ```
  
      {% endcut %}
  
    {% endcut %}
  
    A standard wrapper for server errors.
  
    {% cut "**Example**" %}{.json-schema-example}
  
    ```json translate=no
    {
      "status": "OK",
      "errors": [
        {
          "code": "example",
          "message": "example"
        }
      ]
    }
    ```
  
    {% endcut %}
  
  {% endcut %}
  
  </div>
  
  </div>
  
  <div class="openapi__response__code__404">
  
  ## 404 Not Found
  
  The requested resource was not found. [More information about the error](https://yandex.ru/dev/market/partner-api/doc/en/concepts/error-codes.md#404)
  
  <div class="openapi-entity">
  
  ### Body
  
  {% cut "application/json" %}
  
  ```json translate=no
  {
    "status": "OK",
    "errors": [
      {
        "code": "example",
        "message": "example"
      }
    ]
  }
  ```
  
  {% endcut %}
  
  **Type**: object
  
  {% cut "**All of 1 type**" %}{.json-schema-combinators data-marker=and}
  
  - **Type**: object
  
    {% cut "**All of 2 types**" %}{.json-schema-combinators data-marker=and}
  
    - **Type**: object
  
      #|
      ||
  
      _status_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The type of response.
      Possible values:
      * `OK` — There are no errors.
      * `ERROR` — an error occurred while processing the request.
  
  
      _Enum:_{.json-schema-reset .json-schema-value} `OK`, `ERROR`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      The standard wrapper for server responses.
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "status": "OK"
      }
      ```
  
      {% endcut %}
  
    - **Type**: object
  
      #|
      ||
  
      _errors_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      {% cut "**Type**: object[]" %}
  
      #|
      ||
  
      _code_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The error code.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      ||
  
      _message_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      **Type**: string
  
      Description of the error.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% endcut %}
  
      A list of errors.
  
      _Min items:_{.json-schema-reset .json-schema-assertion} `1`
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      [
        {
          "code": "example",
          "message": "example"
        }
      ]
      ```
  
      {% endcut %}
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "errors": [
          {
            "code": "example",
            "message": "example"
          }
        ]
      }
      ```
  
      {% endcut %}
  
    {% endcut %}
  
    A standard wrapper for server errors.
  
    {% cut "**Example**" %}{.json-schema-example}
  
    ```json translate=no
    {
      "status": "OK",
      "errors": [
        {
          "code": "example",
          "message": "example"
        }
      ]
    }
    ```
  
    {% endcut %}
  
  {% endcut %}
  
  </div>
  
  </div>
  
  <div class="openapi__response__code__420">
  
  ## 420 Method Failure
  
  The resource access limit has been exceeded. [More information about the error](https://yandex.ru/dev/market/partner-api/doc/en/concepts/error-codes.md#420)
  
  <div class="openapi-entity">
  
  ### Body
  
  {% cut "application/json" %}
  
  ```json translate=no
  {
    "status": "OK",
    "errors": [
      {
        "code": "example",
        "message": "example"
      }
    ]
  }
  ```
  
  {% endcut %}
  
  **Type**: object
  
  {% cut "**All of 1 type**" %}{.json-schema-combinators data-marker=and}
  
  - **Type**: object
  
    {% cut "**All of 2 types**" %}{.json-schema-combinators data-marker=and}
  
    - **Type**: object
  
      #|
      ||
  
      _status_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The type of response.
      Possible values:
      * `OK` — There are no errors.
      * `ERROR` — an error occurred while processing the request.
  
  
      _Enum:_{.json-schema-reset .json-schema-value} `OK`, `ERROR`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      The standard wrapper for server responses.
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "status": "OK"
      }
      ```
  
      {% endcut %}
  
    - **Type**: object
  
      #|
      ||
  
      _errors_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      {% cut "**Type**: object[]" %}
  
      #|
      ||
  
      _code_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The error code.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      ||
  
      _message_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      **Type**: string
  
      Description of the error.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% endcut %}
  
      A list of errors.
  
      _Min items:_{.json-schema-reset .json-schema-assertion} `1`
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      [
        {
          "code": "example",
          "message": "example"
        }
      ]
      ```
  
      {% endcut %}
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "errors": [
          {
            "code": "example",
            "message": "example"
          }
        ]
      }
      ```
  
      {% endcut %}
  
    {% endcut %}
  
    A standard wrapper for server errors.
  
    {% cut "**Example**" %}{.json-schema-example}
  
    ```json translate=no
    {
      "status": "OK",
      "errors": [
        {
          "code": "example",
          "message": "example"
        }
      ]
    }
    ```
  
    {% endcut %}
  
  {% endcut %}
  
  </div>
  
  </div>
  
  <div class="openapi__response__code__500">
  
  ## 500 Internal Server Error
  
  Internal error of the Market. [More information about the error](https://yandex.ru/dev/market/partner-api/doc/en/concepts/error-codes.md#500)
  
  <div class="openapi-entity">
  
  ### Body
  
  {% cut "application/json" %}
  
  ```json translate=no
  {
    "status": "OK",
    "errors": [
      {
        "code": "example",
        "message": "example"
      }
    ]
  }
  ```
  
  {% endcut %}
  
  **Type**: object
  
  {% cut "**All of 1 type**" %}{.json-schema-combinators data-marker=and}
  
  - **Type**: object
  
    {% cut "**All of 2 types**" %}{.json-schema-combinators data-marker=and}
  
    - **Type**: object
  
      #|
      ||
  
      _status_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The type of response.
      Possible values:
      * `OK` — There are no errors.
      * `ERROR` — an error occurred while processing the request.
  
  
      _Enum:_{.json-schema-reset .json-schema-value} `OK`, `ERROR`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      The standard wrapper for server responses.
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "status": "OK"
      }
      ```
  
      {% endcut %}
  
    - **Type**: object
  
      #|
      ||
  
      _errors_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      {% cut "**Type**: object[]" %}
  
      #|
      ||
  
      _code_{.json-schema-reset .json-schema-property .json-schema-required}
      {.table-cell}|
      **Type**: string
  
      The error code.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      ||
  
      _message_{.json-schema-reset .json-schema-property}
      {.table-cell}|
      **Type**: string
  
      Description of the error.
  
      _Example:_{.json-schema-reset .json-schema-example} `example`
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% endcut %}
  
      A list of errors.
  
      _Min items:_{.json-schema-reset .json-schema-assertion} `1`
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      [
        {
          "code": "example",
          "message": "example"
        }
      ]
      ```
  
      {% endcut %}
      {.table-cell}
      ||
      |#{.json-schema-properties}
  
      {% cut "**Example**" %}{.json-schema-example}
  
      ```json translate=no
      {
        "errors": [
          {
            "code": "example",
            "message": "example"
          }
        ]
      }
      ```
  
      {% endcut %}
  
    {% endcut %}
  
    A standard wrapper for server errors.
  
    {% cut "**Example**" %}{.json-schema-example}
  
    ```json translate=no
    {
      "status": "OK",
      "errors": [
        {
          "code": "example",
          "message": "example"
        }
      ]
    }
    ```
  
    {% endcut %}
  
  {% endcut %}
  
  </div>
  
  </div>
        

- Console

  ```openapi-sandbox translate=no
  pathParams:
    - description: "Cabinet ID.\n\n\n:::no-translate\n{% if audience == \"partner\" %}\n:::\n\n\nTo find out, use the request [GET\_v2/campaigns](../../reference/campaigns/getCampaigns.md).\n\nℹ️ [What is a cabinet and a store on the Market?](https://yandex.ru/support/marketplace/account/introduction.html)\n\n\n:::no-translate\n{% endif %}\n:::\n\n"
      name: businessId
      in: path
      required: true
      schema:
        type: integer
        format: int64
        minimum: 1
  searchParams: []
  headers: []
  body: |-
    {
      "orderId": 0,
      "context": {
        "type": "ORDER",
        "id": 1
      }
    }
  schema:
    description: |
      The order for which you need to create a chat.
    type: object
    properties:
      orderId:
        description: The order ID on the Market.
        type: integer
        format: int64
        deprecated: true
        x-deprecation-config:
          shutdown-date: '2026-10-19'
          replacement-field: context
      context:
        description: Information about the order or refund for which the chat was started.
        type: object
        required:
          - type
          - id
        properties:
          type:
            description: >
              Chat type:
  
  
              * `ORDER` — by orders.
  
              * `RETURN` — on refunds
              (FBY, FBS and Express).
  
  
              For more information about chats on orders and refunds, see
              [Yandex.Market Help for
              sellers](https://yandex.ru/support/marketplace/ru/orders/communication/about-orders).
            type: string
            enum:
              - ORDER
              - RETURN
          id:
            description: The order or refund ID.
            type: integer
            format: int64
            minimum: 1
  bodyType: application/json
  method: post
  security:
    - type: apiKey
      name: 'Api-Key'
      in: header
    - type: oauth2
      x-inline: true
      flows:
        implicit:
          authorizationUrl: https://oauth.yandex.ru/authorize
          scopes:
            market:partner-api: API Яндекс.Маркета / Поиска по товарам для партнеров
  path: v2/businesses/{businessId}/chats/new
  host: https://api.partner.market.yandex.ru
  
  ```
        

{% endlist %}


</div>
<!-- endsource: en/api/chats/createChat.md -->


[*Deprecated]: No longer supported, please use an alternative and newer version.