Information about non-purchase or refund

amount

Currency and its value.

{
  "value": 0.5,
  "currencyId": "RUR"
}

comment

Type: string

Comment.

Example: example

count

Type: integer

The number of product units.

decisionType

Type: string

Refund decision:

• FAST_REFUND_MONEY — return the money to the buyer without returning the product.

• REFUND_MONEY — refund the money for the product to the buyer.

• REFUND_MONEY_INCLUDING_SHIPMENT — refund the buyer the money for the product and the return shipment.

• REPAIR — repair the product.

• REPLACE — replace the product.

• SEND_TO_EXAMINATION — take the product for examination.

• DECLINE_REFUND — refuse a refund.

• PARTIAL_MONEY_REFUND — partial refund.

• OTHER_DECISION — another solution.

• UNKNOWN — not specified.

Enum: FAST_REFUND_MONEY, REFUND_MONEY, REFUND_MONEY_INCLUDING_SHIPMENT, REPAIR, REPLACE, SEND_TO_EXAMINATION, DECLINE_REFUND, PARTIAL_MONEY_REFUND, OTHER_DECISION, UNKNOWN

images

Type: string[] | null

A list of hash codes of product photos from the buyer.

Min items: 1

Unique items: true

[
  "example"
]

partnerCompensation

Type: integer

Compensation for return shipping in pennies.

partnerCompensationAmount

Currency and its value.

{
  "value": 0.5,
  "currencyId": "RUR"
}

reasonType

Type: string

Reasons for the refund:

• BAD_QUALITY — defective product (there are disadvantages).

• DOES_NOT_FIT — the product did not fit.

• WRONG_ITEM — The wrong product was delivered.

• DAMAGE_DELIVERY — the product is damaged during delivery.

• LOYALTY_FAIL — it is impossible to identify the perpetrator of the marriage/re-abortion.

• CONTENT_FAIL — an erroneous product description is the fault of Yandex.Market.

• DELIVERY_FAIL — the product was not delivered.

• UNKNOWN — the reason is not known.

Enum: BAD_QUALITY, DOES_NOT_FIT, WRONG_ITEM, DAMAGE_DELIVERY, LOYALTY_FAIL, CONTENT_FAIL, DELIVERY_FAIL, UNKNOWN

refundAmount

Type: integer

The refund amount is in kopecks.

returnItemId

Type: integer

The product ID in the refund.

subreasonType

Type: string

Details of the reasons for the refund:

• DOES_NOT_FIT:

  • USER_DID_NOT_LIKE — I didn't like the product.
  • USER_CHANGED_MIND — changed my mind about buying.
  • DELIVERED_TOO_LONG — I changed my mind about buying because of the long delivery time.

• BAD_QUALITY:

  • BAD_PACKAGE — the factory packaging is damaged.
  • DAMAGED — scratches, chips.
  • NOT_WORKING — won't turn on, won't work.
  • INCOMPLETENESS — incomplete (there are not enough parts in the set for the product).
  • WRAPPING_DAMAGED — The shipping package is damaged.
  • ITEM_WAS_USED — traces of use on the product.
  • BROKEN — the product is broken.
  • BAD_FLOWERS — low-quality flowers.

• WRONG_ITEM:

  • WRONG_ITEM — the wrong product.
  • WRONG_COLOR — the color does not match the declared one.
  • DID_NOT_MATCH_DESCRIPTION — the description or characteristics do not match the stated ones.
  • WRONG_ORDER — someone else's order was delivered.
  • WRONG_AMOUNT_DELIVERED — incorrect quantity of the product.
  • PARCEL_MISSING — part of the order is missing.
  • INCOMPLETE — the order was not delivered in full.

• UNKNOWN — the details of the reason are not specified.

Enum: USER_DID_NOT_LIKE, USER_CHANGED_MIND, DELIVERED_TOO_LONG, BAD_PACKAGE, DAMAGED, NOT_WORKING, INCOMPLETENESS, WRONG_ITEM, WRONG_COLOR, DID_NOT_MATCH_DESCRIPTION, WRONG_ORDER, WRONG_AMOUNT_DELIVERED, WRAPPING_DAMAGED, ITEM_WAS_USED, BROKEN, BAD_FLOWERS, PARCEL_MISSING, INCOMPLETE, UNKNOWN

cis

Type: string

The unit identification code in the system "An honest SIGN" or «ASL BELGISI» (for sellers Market Yandex Go).

Example: example

imei

Type: string

The international identifier of the mobile equipment.

Example: example

status

Type: string

The logistical status of a specific product:

• CREATED — refund has been created.

• RECEIVED — The refund was accepted from the sender.

• IN_TRANSIT — the return is on the way.

• READY_FOR_PICKUP — The refund is ready to be issued to the store.

• PICKED — The refund was issued to the store.

• RECEIVED_ON_FULFILLMENT — The refund is accepted at the Market warehouse.

• CANCELLED — The refund has been canceled.

• LOST — the refund is lost.

• UTILIZED — the refund has been disposed of.

• PREPARED_FOR_UTILIZATION — the return is ready for disposal.

• EXPROPRIATED — The items in the return are sent for resale.

• NOT_IN_DEMAND — The refund was not picked up from the mail.

Enum: CREATED, RECEIVED, IN_TRANSIT, READY_FOR_PICKUP, PICKED, RECEIVED_ON_FULFILLMENT, CANCELLED, LOST, UTILIZED, PREPARED_FOR_UTILIZATION, EXPROPRIATED, NOT_IN_DEMAND

stockType

Type: string

Type of stock remaining:

• FIT — good enough.

• DEFECT — defective.

• ANOMALY — an anomaly.

• SURPLUS — excess.

• EXPIRED — overdue.

• MISGRADING — re-sorting.

• UNDEFINED — with an unknown status.

• INCORRECT_IMEI — an item with an incorrect IMEI.

• INCORRECT_SERIAL_NUMBER — an item with an incorrect serial number.

• INCORRECT_CIS — an item with an incorrect unit identification code in the system "An honest SIGN" or «ASL BELGISI» (for sellers Market Yandex Go).

• PART_MISSING — the shortage.

• NON_COMPLIENT — a product with multiple inconsistencies.

• NOT_ACCEPTABLE — a product that the Market does not accept.

• SERVICE — service drain.

• MARKDOWN — markdown.

• DEMO — the demo.

• REPAIR — repair.

• FIRMWARE — the firmware.

• UNKNOWN — unknown type of product.

Enum: FIT, DEFECT, ANOMALY, SURPLUS, EXPIRED, MISGRADING, UNDEFINED, INCORRECT_IMEI, INCORRECT_SERIAL_NUMBER, INCORRECT_CIS, PART_MISSING, NON_COMPLIENT, NOT_ACCEPTABLE, SERVICE, MARKDOWN, DEMO, REPAIR, FIRMWARE, UNKNOWN

trackCode

Type: string

The track code of the mail item.

Example: example

city

Type: string

City.

Example: Москва

country

Type: string

A country.

Example: Россия

house

Type: string

The house number.

Example: 9к2

postcode

Type: string

Postal code.

Example: 123518

street

Type: string

Street.

Example: Стрелецкая улица