Yandex Compute Cloud Service Level

This document is a translation of "Yandex Compute Cloud Service Level" in English. In case of conflict between the Russian version of "Yandex Compute Cloud Service Level" and this translation - only the Russian version of "Yandex Compute Cloud Service Level" is legally binding. The Russian version of "Yandex Compute Cloud Service Level" can be found here: https://yandex.ru/legal/cloud_sla_compute/.

This document defines the Service Level of Yandex Compute Cloud and forms an integral part of the Contract to Use Yandex.Cloud Platform Services and the Service Level Agreement available online at https://yandex.ru/legal/cloud_sla.

Service Level 99.95%

Compensation Amount:

Availability of a single Virtual Machine
Uptime Percentage in the Reporting Period Compensation, % of the cost of Service used
< 99,95%-99,00% 10,0%
< 99,00%-95,00% 15,0%
less than 95.00% 30%

Definition of Service Unavailability:

  • Loss of external connectiveness or a boot disk of a Virtual Machine because of problems on the side of Yandex.

_______________________________

Yandex.Cloud LLC

Web address: https://yandex.ru/legal/cloud_sla_compute/

Date of placement: December 26, 2018

Effective date: January 01, 2019