Yandex Managed Databases Services Level
This document is a translation of "Yandex Managed Databases Services Level" in English. In case of conflict between the Russian version of "Yandex Managed Databases Services Level" and this translation - only the Russian version of "Yandex Managed Databases Services Level" is legally binding. The Russian version of "Yandex Managed Databases Services Level" can be found here: https://yandex.ru/legal/cloud_sla_mdb/.
This document defines the following Services Level of Yandex Managed Databases: Yandex Managed Service for PostgreSQL, Yandex Managed Service for ClickHouse, Yandex Managed Service for MongoDB (hereinafter collectively referred to as “Services” and individually as “Service”) and forms an integral part of the Contract to Use Yandex.Cloud Platform Services and the Service Level Agreement available online at https://yandex.ru/legal/cloud_sla.
Service Level for each Service:
| 99.99% |
| 99.95% |
| 99.90% |
| 99.99% |
| 99.95% |
| 99.90% |
Compensation Amount:
Availability of database cluster - read
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of Service used | |
| < 99.99%-99.00% | 10.0% | |
| < 99.00%-90.00% | 15.0% | |
| less than 90.00% | 30.0% | |
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of Service used | |
| < 99.99%-99.00% | 10.0% | |
| < 99.00%-90.00% | 15.0% | |
| less than 90.00% | 30.0% | |
Availability of database cluster - write
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of Service used |
| < 99.95%-99.00% | 10.0% |
| < 99.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of Service used |
| < 99.95%-99.00% | 10.0% |
| < 99.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Availability of database host (1 unit):
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of Service used |
| < 99.90%-98.00% | 10.0% |
| < 98.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of Service used |
| < 99.90%-98.00% | 10.0% |
| < 98.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Definition of Service Unavailability:
- Unavailability of a database for reading or writing through supported clients. The list of supported clients for a specific type of DBMS can be found in technical documents of the Service posted on the Website.
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Yandex.Cloud LLC
Web address: https://yandex.ru/legal/cloud_sla_mdb/
Date of placement: December 26, 2018
Effective date: January 01, 2018