Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad

(for crossborder trade)

Russian Federation, Moscow

Publication Date: 30.04.2025

Effective Date: 01.05.2025

This document “Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad for Customers placing offers for Products from abroad (further - Yandex Market Marketplace Service Terms and Conditions) is an integral part of the Agreement for Product Offer Placement and Provision of the Contract Execution and/or Pre-booking Service Functionality for Goods supplied from abroad available at: https://yandex.ru/legal/market_agreement_crossborder (English version https://yandex.ru/legal/market_agreement_crossborder_eng), and is not to be applied separately from the said agreement.

The document is compiled in Russian and English. In case of discrepancies, the text in Russian shall prevail.

Content:

Schedule 1 Services on Product Offer placement and provision to the Customer with the functionality enabling the User to execute a SPA for the Customer’s Products represented on the Service

Schedule 1.1 Services on Delivering the Goods to Consumers

Schedule 1.2 Services on Product Offer placement and provision to the Customer with the functionality enabling the User to execute a Sale and Purchase Agreement (SPA) for the Customer’s Goods represented on the Service concerning Products from the Ultima Yandex Market section.

Schedule 2 General conditions for the provision of Services on Delivering

Schedule 3. Delivery Organization Services under FBS model (Sales with Fulfillment of store and organization of delivery to the Consumer by the Contractor from the Drop-off point of receipt of Orders outside the Russian Federation)

Schedule 3.1 List of Goods not Accepted for Delivery

Schedule 3.2 Consignment Delivery and Acceptance Certificate

Schedule 3.3 Consignment Return Certificate

Schedule 4 Procedure Governing Payment for Goods by Consumers

Schedule 4.1 Refund. Consumer Claims and Arbitration

Schedule 4.2 Procedure for Payment in Installments for Users

Schedule 5 Delivery Organization Services under FBS Last Mile model (Sales with Fulfillment of store and organization of delivery to the Consumer from the sorting center/warehouse of the Contractor)

Schedule 6 Procedure for and Conditions of Returning Goods for organization of delivery under FBS model in accordance with Schedule No. 3.

Schedule 6.1 Procedure for and Conditions of Returning Goods for organization of delivery under FBS Last Mile model in accordance with Schedule No. 5.

Schedule 7 Customer's Goods Disposal of the Customer's Goods/Consignments

Schedule 7.1. Organization of disposal of the Customer's Goods/Consignments under FBS Last Mile model.

Schedule 1

Services on Product Offer placement and provision to the Customer with the functionality enabling the User to execute a Sale and Purchase Agreement (SPA) for the Customer’s Goods represented on the Service.

1. Terms and Conditions

1.1 The Services hereunder are rendered in respect of the Goods stored in the Customer’s warehouse and/or store in accordance with the procedure and under the terms and conditions stipulated in Schedule 3 of the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

1.2. Via the Yandex Market Marketplace Users may order delivery of the goods offered by the customers in the respective Product Offers from the Contractor. Users are given the opportunity to execute the Sale and Purchase Agreement (SPA) for the respective Goods of the Customer by placing an order (hereinafter referred to as the “Order”) on the Service.

1.3 The Product Offers to be displayed on the Service are selected in accordance with the relevancy criteria set by the Contractor.

1.4 The Customer's Product Offers may be displayed on the Yandex Market Service at the display locations determined by the Contractor at its own discretion and/or specified in the Yandex Market General Terms and Conditions of Service availalble at: https://yandex.ru/legal/market_general.

1.5 When the Customer's Product Offers are placed on the Service, Users are given the opportunity to order Goods (in particular, order goods from different customers simultaneously) and pay for them directly via the Service or upon receipt.

1.6 Delivery of the Goods ordered by the User on the Service is organized and carried out by the Contractor on its own behalf. In this case, the Contractor shall be responsible to the User for proper performance of obligations to organize delivery of the Customer's Goods within the framework of the SPA for the Goods executed by and between the User and the Customer on the Service, unless otherwise specified in the Agreement and any Schedules thereto.

1.7.Information about the Customer shall be provided to the Consumer when placing an Order on the Service, and sent to the User in a message confirming that the Order under which the User acquires the Customer's Goods was placed on the Service.

1.8 The Customer shall transfer data on the Product Offers to be placed on the Service pursuant to the procedure and in compliance with the requirements specified in the following documents: Requirements to the Product Offers, Format and Method of Data Transfer available at https://yandex.ru/legal/marketplace_offer_requirements, Requirements to the Goods Image available at: https://yandex.ru/support/marketplace/assortment/fields/images.html#main. If the Product Offer does not conform to the specified requirements, it may not be available on the Service.

The Customer shall grant to the Contractor, on a gratuitous basis, a non-exclusive license to use the Content transferred by the Customer to the Contractor worldwide during the entire term of validity of the exclusive right to the Content (or in case of termination or cancellation of the Agreement - until the Contractor receives a notice of revocation of the license from the Customer) as follows: reproduce the Content in the computer memory; distribute the Content; carry out processing; make the Content available to the public; provision of information about the Content to the public; provision of information about the Content to the Customer; provision of information about the Content to the public; sub-license the right to use the Content to third parties; use of the Content for advertising purposes in accordance with clause 1.8.1. of this Schedule.

1.8.1. The Customer shall authorize use of the Content in accordance with Clause 1.8 hereof for advertising purposes, in particular inclusion of the Content in the promotional materials aimed at promotion of the Contractor's services and products, inter alia, by way of inclusion thereof in a complex or composite work. Subsequently, the promotional materials containing the Content may be used as follows: reproduced, distributed, made known to the public, publicly displayed, publicly performed, transmitted via cable or broadcasted.

1.8.2 If the Personal Account used by the Customer under the Agreement is accessed simultaneously by any other person(s) for the purpose of receiving services under this Agreement and/or under the Yandex.Market Service Offer (https://yandex.ru/legal/oferta_market), the Customer shall be entitled to use on the Service the Materials and Content posted by such person(s) under the said Offer and Agreement under the terms of a non-exclusive license, worldwide, during the entire period of validity of the exclusive right to the Content, in any manner.

The right to use the Materials specified in this Clause shall be granted to the Customer by the Contractor when the Customer gets to use the Materials and Content in the Personal Account under the sub-license in accordance with sub-clause 4.3.14 of the Yandex.Market Service Offer (https://yandex.ru/legal/oferta_market) and Clause 1.8 of Schedule 1, Clause 1.13 of Schedule 5, Clause 1.8 of Schedule 6 to the Yandex Market Service Terms and Conditions (https://yandex.ru/legal/cpa_service_agreement), exclusively for use within the Service for the purpose of drawing up and editing of the Product Pages, Content of the Customer.

For the purposes of this Clause, the term “Materials” shall have the meaning assigned thereto in the Yandex.Market Service Offer available at: https://yandex.ru/legal/oferta_market, and the term “Content” shall have the meaning assigned thereto in the Agreement, unless the context otherwise requires.

1.9 Placing of the Product Offers and information about the Customer on the Service may be governed by separate conditions, rules and restrictions on placement and display of the Product Offers and information about the Customer available at: https://yandex.ru/support/marketplace.

The Customer shall comply with the specified rules and restrictions. The Contractor shall be entitled to unilaterally change the terms, rules and restrictions on the placement of the Product Offers on the Service without notice to the Customer.

1.10. The Parties shall interact under this Schedule via the Personal Account.

1.11. The Customer may be given an opportunity to generate Product Pages on its own using the Personal Account, in particular upload content to the Service and form description of the Goods, as well as add other necessary information. Such Product Pages shall be generated in accordance with the rules and restrictions available in the “Help” section at https://yandex.ru/support/marketplace/add-items/requirements.html. At the same time, the Customer shall not be entitled to generate Product Pages identical to those already available on the Service. In case of detection of the Product Pages created by the Customer that are identical to those already available on the Service, the Contractor shall have the right to remove such Product Pages or combine them with the previously placed Product Pages, at its own discretion

1.12. From March 1, 2025, the Contractor will calculate the quality index for the Customer's store in accordance with the conditions specified at https://yandex.ru/support/global-marketplace/ru/orders/quality-score. Information about the quality index level is available to the Customer in the Personal Account.

The Customer understands that the quality index calculated from March 1, 2025, may affect the calculation of the cost of services rendered by the Contractor under the Agreement after May 01, 2025, and may also lead to a limitation on the display of Product Offerings, suspension of the provision of Services and/or unilateral termination of the present Agreement with the Customer.

2. Cost of Services

2.1 The cost of the services provided for in this Schedule shall be calculated in Russian rubles as a percentage of the total cost of the Customer's Goods in each Order placed by the User on the Service. The cost of services is not a subject to VAT in accordance with the clause 1.1 of article 148 of the Tax Code of the Russian Federation.

2.2 The cost of services under this Schedule shall be calculated as follows and pursuant to the following procedure:

2.2.1 The percentage rate applied to the Goods of the corresponding category according to the table available at https://yandex.ru/legal/marketplace_services_rate_table (specified in the column “Interest rate for calculating the cost of the Contractor's services provided for in Schedule No. 1 of the Terms and conditions of rendering the Yandex Marketplace Services”), shall be multiplied by the cost of the relevant Customer's Goods specified in the Order, including all applicable taxes (the result is to be rounded to whole value in kopecks in accordance with the rules of arithmetic). If the Order contains Customer's Goods belonging to one and the same item name, the total cost of the Customer's Goods of one item name contained in the Order shall be expressed in round numbers and included in the calculation according to sub-clause 2.2.2.

In case of using the additional functionality "Smart Offer", the cost of services under this Schedule in relation to the Customer's Product in the Order increases by 80% of the difference between the price of the Product specified by the Customer in the Personal Account and the sale price of the Product excluding discounts provided to Users by the Customer within the framework of the promotions specified in the document at the link https://yandex.ru/legal/settlement_crossborder ( English version https://yandex.ru/legal/settlement_crossborder_eng).

Discount may be applied to the calculated cost of services in accordance with the Terms and Conditions for providing a Discount on the Service for Product Offers Placement from abroad and Bonuses (https://yandex.ru/legal/settlement_crossborder, English version https://yandex.ru/legal/settlement_crossborder_eng).

The total cost of services rendered to the Customer in the Reporting Period is indicated in the Certificate taking into account the discount on the placement service.

2.2.2. The cost of services rendered under this Schedule shall be charged (accrued) for each Order placed on the Service at the moment of transfer of an item of the Goods (Goods) to the Consumer and/or assigning the Order the following status: “Delivered” (“Transferred to the Consumer”). The status of the Order which contains the Customer's Goods is available in the detailed report on the statistics via the Personal Account. Unless otherwise specified in sub-clause 2.2.1 of this Schedule, if the Consumer has not received one or more of the Customer's Goods upon receipt (i.e. such Goods have not been transferred to the Consumer), the cost of such Goods (which have not been received by the Consumer) shall not be taken into account when calculating the cost of Services under this Schedule.

2.2.3 If the Consumer refuses to accept the Customer's Goods for reasons related to improper quality of the Goods or unreliable information about the Goods provided by the Customer, the cost of services rendered under this Schedule for the respective Order placed on the Service with respect to such Goods shall be charged (accrued) at the end of the Reporting Period during which the above event occurred, regardless of whether the Order was marked as “Delivered” (“Transferred to the Consumer”).

2.3 If the Customer orders the services of providing a unique link to the Customer’s page on Yandex Market for external advertising, the cost of placing the Customer's Product Offers and providing the Customer with the functionality allowing the User to execute the SPA for the Customer's Goods on the Service is not charged separately and is included in the cost of services for placing product offers. The cost of services includes VAT at the rate established by the effective laws of the Russian Federation.

Schedule 1.1

Services on Delivering the Goods to Consumers

1. The Services hereunder shall be rendered in respect of the Goods stored at the Customer’s warehouse and/or store pursuant to the procedure and under the terms and conditions stipulated in Schedule 3 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

2. Services on delivery of Goods shall be rendered are provided along the entire route of the Consignment, starting from the place of shipment, where the Customer handed over the Goods for delivery and ending with the delivery of the Goods to the Consumer’s city/town/locality, located within the borders of the Russian Federation

3. The cost of delivery of the Goods to Consumers under the Agreement and Schedule 3 (FBS model) to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad shall be calculated in accordance with the calculated in accordance with the tariffs indicated for the following countries of shipment of Orders:

For some directions specified in this paragraph, several delivery rates are available. The rate conditions, as well as the Order Drop off points, are provided on the corresponding pages of the countries of shipment. The Customer selects the rate in the country of shipment of the Order in the Personal Account by selecting the Order Drop off point that corresponds to a certain rate and can also change it by selecting another Order Drop off point that corresponds to a different rate. Changes to the rate and the Drop off point in the Personal Account may take up to 6 hours from the moment the Customer selects the corresponding Drop off point in the Personal Account, depending on the workload of the Yandex Market Service, and come into effect from the moment the selected Order Drop off point is displayed in the Orders placed on the Yandex Market Service.

For changes made by the Customer in the Personal Account about the Order Drop off point, the terms of the rate valid before the date of the corresponding change are applicable, and all such Orders must be shipped only to the Drop off point that correspond to the rate valid before the date of the change.

3.1 The cost of services for organization of delivery of Goods to Consumers under the Agreement and Schedule No. 5 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad shall be calculated in accordance with the tariffs specified in Schedule No. 5 hereunder.

4. The cost of services rendered under this Schedule in respect of each item of the Goods in the Order placed on the Service shall be accrued at the moment of transfer of an item of the Good (Goods) to the Consumer and/or at assignment to the Order of the following status: “Delivered” (“Transferred to the Consumer”). The status of the Order that contains the Customer's Goods shall be available in the detailed report on the statistics via the Personal Account.

4.1. In this case, if the Consumer refuses to accept the Customer's Goods for reasons related to the improper quality of the Goods or unreliable information about the Goods provided by the Customer, The order is canceled before receipt by the Consumer for any reason, except if the cancellation is due to the fault of the Contractor, the Contractor shall be entitled to charge and demand payment of the cost of services rendered under this Schedule within the scope of the relevant Order placed on the Service in relation to these Goods at the end of the Reporting Period during which the above event occurred, regardless of whether the Order was marked as “Delivered to the Consumer” or not.

5. If the Product Offer is generated by the Customer in quanta, the cost of the service in accordance with this Clause shall be charged from the Customer per each separate quantum.

Schedule 1.2.

1. Services on Product Offer placement and provision to the Customer with the functionality enabling the User to execute a Sale and Purchase Agreement (SPA) for the Customer’s Goods represented on the Service concerning Products from the Ultima Yandex Market section.

1.1. Starting from "03" October 2024, as part of the Services on Product Offer placement and provision to the Customer with the functionality enabling the User to execute a Sale and Purchase Agreement (SPA) for the Customer’s Goods represented on the Service, as stipulated in Schedule 1, the Contractor provides the Customer with the opportunity to place Product offers in the Ultima Yandex Market section, subject to compliance with the requirements of the specified section, published at https://yandex.ru/support2/marketplace/ru/marketing/ultima.

1.2. The cost of the Service for Product Offer placement and provision to the Customer with the functionality enabling the User to execute a Sale and Purchase Agreement (SPA) for the Customer’s Goods represented on the Service ("Placement Service") when placing Product Offers in the Ultima section of Yandex Market is calculated in the following amount: the Interest rates applicable to the Customer for Services for placing Product Offers are increased by 1.5% of the cost of each Ultima Yandex Market Product delivered to the Consumer (an order with an Ultima Yandex Market Product has been assigned the Delivered status).

1.2.1. Provided the Customer starts placing Product offers in the Ultima Yandex Market section before 31.12.2024 inclusive, for the first three months from the date the Customer's assortment is included in the Ultima Yandex Market section, the condition of increasing the Percentage Rates for calculating the cost of the Placement Service by 1.5% of the value of each Ultima Yandex Market Product delivered to the Consumer (Order with Product assigned status Delivered) does not apply until 31.01.2025 inclusive.

1.2.2. The cost of the Placement Service for placing Product Offers in the Ultima Yandex Market section is calculated according to the rules and in accordance with the procedure provided for in Section 2 of Schedule No. 1 to the Agreement (subject to clause 1.2 of this Schedule).

1.3. The cost of the Placement Service for Placing Product Offers in the Ultima Yandex Market section includes:

1.3.1. If the corresponding technical capability is available in the Personal Account, the Customer may be provided with the possibility of creating or modifying the Customer's Content by the Contractor upon the Customer's request. If the Content is created from the Customer's materials or the Customer's Content is modified, the Customer guarantees that creating Content from the Customer's materials and modifying the Customer's Content does not infringe any third-party rights, including intellectual property rights, rights to use images of people, other rights in respect to intangible assets, and there are no encumbrances, restrictions, or other circumstances (including any third-party rights) in relation to the Customer's materials and/or Content that could hinder or limit the possibility of their use as agreed for the purposes of this sub-clause of the Terms.

The Customer understands and agrees that the Contractor is not responsible for the content of the created or modified Content, including its compliance with applicable law. The Contractor is not responsible for the accuracy, relevance, correctness, and legality of the information in the created or modified Content upon its creation, modification, and subsequent placement by the Customer on the Service.

The Customer independently evaluates the relevance and correctness of the Content, as well as assesses the risks associated with the use and distribution of the Content, including on the Service. The Customer independently makes the decision to place the Content and places it on the Service.

1.3.2. Provision of a special protective tag for Ultima Yandex Market Products;

1.3.3. Repackaging of Consignments containing Ultima Yandex Market Products in special branded Ultima Yandex Market packaging.

1.4. If the Consumer's Order consists of multiple Ultima Yandex Market Products, the cost of the Contractor's Services is determined as the sum of the Services' cost for each Ultima Yandex Market Product.

2. Terms for the provision of Services for placing the Customer's Product offers and providing the Customer with functionality allowing the User to enter into a purchase-sale agreement for the Customer's Product on the Service concerning Ultima Yandex Market Products.

2.1. If the Customer's Product meets the criteria specified in clause 1.1 of this Schedule, such Product is placed in the Ultima Yandex Market Service section and is assigned the Ultima Yandex Market Product status. The Customer has the right to remove the Product from the Ultima Yandex Market section using methods available on the Service.

2.2. The Customer agrees that the return and exchange period for Ultima Yandex Market Products of proper quality is 28 calendar days from the delivery date of the respective Product (Order with Ultima Yandex Market Product assigned status "Delivered").

2.3. The Customer undertakes to comply with the Contractor's requirements for the packaging of Products, published at https://yandex.ru/support2/marketplace/ru/marketing/ultima. These requirements are applied together with other packaging requirements for Products/Consignments established by the Agreement. The Contractor has the right not to accept the Customer's claims regarding the condition and quality of Products returned by the Consumer if the Customer violates the requirements of this clause of the Terms. The Contractor has the right not to accept on the Warehouse Ultima Yandex Market Product or Consignment with Ultima Yandex Market Product for further delivery to Users if the Customer violates the requirements of this clause of the Terms.

3. All matters not regulated by this Schedule are governed by the provisions of the Yandex Market Marketplace service provision terms for Customers placing offers on Products from abroad, unless otherwise expressly provided by this Schedule or the Yandex Market Marketplace service provision terms for Customers placing offers on Products from abroad.

Schedule 2 General conditions for the provision of Services on Delivering

1. Organization of delivery to the Consumers services are provided for Goods delivered under FBS model (Sales with Fulfillment of store and organization of delivery to the Consumer by the Contractor from the Drop-off point of receipt of Orders outside the Russian Federation) according Schedule 3 hereunder and FBS Last Mile model (Sales with Fulfillment of store and organization of delivery to the Consumer from the sorting center/warehouse of the Contractor) according Schedule 5 hereunder and located and being at the moment of Order placement outside the territory of the Russian Federation. If technically possible, the services of delivery organization to the Consumer under FBS Last Mile model can be ordered by the Customer by selecting this model in the Personal Account or through contacting the responsible manager indicated in the in the Personal Account (if available).

2. With regard to delivery services, depending on the selected warehouse/sorting facility which carries out the first shipment of the Goods different restrictions may apply on the list and the size of Goods that can be accepted for the provision of delivery services. Specific restrictions can be found on the relevant pages for each country:

3. For the FBS Last Mile model, the Customer represents and warrants that:

3.1. does not place Product offerings for Goods that have been moved across the border of the Russian Federation (including those put into circulation on the territory of the Russian Federation) prior to the moment of placing the Order by the User;

3.2 Goods within the Order are legally put into circulation on the territory of the country where it is located at the moment of placing the Order;

3.3. The Customer complies with all export and import legislation requirements applicable to it, including, but not limited to, not placing product offers in respect of Goods, the import of which into the territory of the EEU and the Russian Federation is prohibited;

3.4. The Customer shall not transfer to the sorting center/ or the Contractor's warehouse and/or the Contractor's delivery service as part of the Consignments the Goods subject to mandatory marking on the territory of the EAEU and/or Russia. In case of concealment of violation of this obligation, failure to provide identification codes for the shipped goods subject to mandatory marking or provision of unreliable codes, the Contractor has the right to cancel such Order without any compensation, and the Customer undertakes to pay a penalty in the amount of 100% of the Order value, as well as to compensate the Contractor for all losses, including those related to the Contractor 's receipt of a fine for violation of customs legislation and/or for the absence of such specified code in the receipt.

3.5,The Customer undertakes to transfer as part of the consignments only Goods that have been transported across the border of the Russian Federation as goods for the personal use of the Consumer (User).

3.6 The Customer is independently responsible for ensuring proper conditions for import and sale of the Goods in Russia and compliance with the requirements of the legislation of the Russian Federation on taxes and duties and the legislation of the Russian Federation on customs regulation (if applicable), including payment by the Customer of applicable customs duties, taxes and fees payable in connection with the sale of the Goods to Consumers (Users). If the Customer's breach of the above obligation was the basis for claims, lawsuits and/or orders to the Contractor to pay the above payments and/or penalties from state authorities and/or third parties, the Customer undertakes to provide the Contractor immediately upon the Contractor's request with all requested information (documents) related to the respective Order and the Goods sold thereunder, to assist the Contractor in settling such claims and lawsuits, and to reimburse the Contractor for the documented confirmation of such claims and lawsuits.

3.7. The Customer undertakes to inform the Contractor of the address of its dispatch warehouse in the country of departure and to provide the Contractor with all the documents relating to the customs clearance of the Goods included in the Order within 3 (three) working days of receipt of the relevant request from the Contractor.

4. Customer warrants and represents that, regardless of the model under which it places its Goods Offerings, the execution and performance of the Agreement and the transactions contemplated with respect to the Goods Offerings comply with all applicable trade and export control regulations promulgated, administered, imposed or enforced by governmental authorities. as applicable to this Agreement and the Goods (collectively, the “Regulations”), including, but not limited to, The Office of Foreign Assets Control of the U.S. Department of the Treasury, the Bureau of Industry and Security of the U.S. Department of Commerce, the Council of the European Union and the Russian Federal Service for Technical and Export Control. Customer warrants and undertakes that it has obtained all necessary permits and licenses as may be required under the Regulations.

Schedule 3 Delivery Organization Services under FBS model (Sales with Fulfillment of store and organization of delivery to the Consumer by the Contractor from the Drop-off point of receipt of Orders outside the Russian Federation)

“Delivery Services”

1. Terms and Conditions of Services

1.1 The Contractor shall provide the Customer with the following set of services (“Delivery Services”):

1.1.1. Organization of receipt (pick-up) of Consignments

1.1.2. Organization of delivery of Consignments

1.1.3. Organization of return of Consignments/partial return of Consignments

1.1.4. Tracking down the Consignments in case of their loss after they have been handed over for delivery to the Consumer

1.1.5. Provision of materials for placement of the Barcode and packing the Consignments

1.1.6. Storage of the returned Consignments at the sorting facility and/or Pick-up Point if provided for by the terms and conditions of this Schedule.

1.2 The Request for the Services provided for in sub-clauses 1.1.1.1 and 1.1.5 of this Schedule with respect to the relevant Consignments shall be deemed to be automatically drawn up at the moment when the User places an Order containing the Customer's Goods on the Service (i.e. at the moment when the Consumer enters into a SPA with the Customer on the Service). Request received in this way shall have full force and effect and shall be treated as having been submitted in writing. Information connected with the Requests for the Services shall be transferred by the Parties by means of electronic exchange, including API.

1.3 The Customer shall fill in the forms of documents/tables placed in the Customer's Personal Account which define the characteristics of the Consignments, as well as other data relevant for rendering services by the Contractor under the Agreement and/or shall transfer the specified information to the Contractor by means of the Personal Account, including API.

1.4 The Parties have agreed that the Consignments shall be handed over by the Customer directly to the carrier specified by the Contractor.

1.5. The Contractor shall:

1.5.1. Provide Services in accordance with the Request agreed upon by the Parties pursuant to the procedure provided in this Schedule;

1.5.2. Take all possible measures to ensure safety of the transferred Consignments

1.5.3. Accept Consignments, inspect integrity of the Consignment packaging and availability of the necessary shipping documents

1.5.4. Notify the Customer of damage to, destruction or shortage of the Consignments during delivery to the Consumer

1.5.5. Transfer to the Customer materials for placing the Barcode and packing the Consignments pursuant to the procedure agreed upon by the Parties.

1.6 The Customer shall:

1.6.1. Perform compiling and picking of the Consignments according to the Orders placed on the Service by the respective Users in accordance with the requirements of this Schedule;

1.6.2. Ensure that the Consignments are ready to be handed over to the carrier for further delivery to the Consumer within the term agreed upon by the Parties via e-mail and/or Personal Account;

1.6.3 Perform packing/re-packing, place the Barcode on the Consignment in case of receiving a notice from the Contractor in accordance with sub-clause 1.5.4. of this Schedule;

1.6.4. Transfer the Consignments to the Carrier;

1.6.5. Accept Consignments from the carrier in accordance with the form of the Consignment Return Certificate set out in Schedule 3.3 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad;

1.6.6. Provide the Contractor with information about the Goods (about the number of stock units and condition, status) available at the Warehouse and/or at the Customer's store via the Personal Account;

1.6.7. In real-time mode maintain relevance of the information on the range, retail prices and other information about the Goods posted on the Service provided by the legislation on consumer right protection of the Russian Federation, and timely update the said information;

1.6.8. Ensure that the Consignments are marked with a Barcode, as well as other information necessary for delivery of the Consignment to the Consumer in accordance with the requirements set forth in this Schedule;

1.6.9 Provide the Contractor with information on the nature of the Goods in the Consignment, their properties, the procedure of handling thereof, precautions, conditions of transportation and storage of the Consignments;

1.6.10. Ensure that the Consignments are unloaded at the Carrier's warehouse/Sorting Center in accordance with the schedule agreed upon in the Personal Account (If the above schedule is not adhered to, the Goods may not be accepted for delivery);

1.6.11. The Customer shall not submit for shipment any Consignments containing Goods prohibited for shipment by the applicable laws of the Russian Federation, including, but not limited to, those listed in Schedule 3.1 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

1.6.12. The Contractor shall have the right to restrict display of the Product Offers, suspend provision of Services and/or terminate this Agreement with the Customer on a unilateral basis in the following cases (this list is not exhaustive):

1.6.12.1 If the Contractor concludes that there are sufficient grounds to apply appropriate measures based on the results of the Contractor's inspection held in connection with the negative feedback/negative comments about the Customer contained, inter alia:

in the User/Consumer feedback;
in the feedback forms on the Help pages;
in the Users’/Consumers' responses to the system notifications from the Service;
in the Users' requests to the Help Desk provided by means of letters and/or phone calls.

1.6.12.2 In case of significant violation of process of determining statuses of the respective Orders as provided for at the following link: https://yandex.ru/dev/market/partner-marketplace-cd/doc/dg/reference/put-campaigns-id-orders-id-status-docpage.

1.6.12.3. In case of drastic change of the price of the Goods both upward and downward

1.6.12.4. If the Partner's quality index does not meet the requirements specified at https://yandex.ru/support/marketplace/delivered-by-marketplace/quality-score.html, or if the total number of Orders is insufficient to calculate the Partner's quality index.

1.6.12.5. If the methods described in the section describing connection to the program interface of Yandex Market Marketplace (https://yandex.ru/dev/market/partner-marketplace-cd/doc/dg/concepts/about-docpage) operate incorrectly and cause unstable operation of the API on the part of the Customer, the Contractor shall have the right to terminate or suspend the Customer's access to the Service or its individual functions, at its sole discretion, using the relevant account, without notice and without giving any reasons, in particular, in case the Customer violates the requirements of these Terms and Conditions.

1.6.13. If violation of applicable legislation on customs regulation and the procedure for importation and sale of Goods resulted from the actions of the Customer and has caused the claims, suits against the Contractor and/or demands from government agencies and/or third parties for payment of applicable customs duties, taxes and duties the Customer undertakes to immediately, upon the Contractor’s request, provide Contractor with all the requested information (documents), regarding the relevant Order and the Products, services, and assist the Contractor in resolving such claims and suits, as well as compensate the Contractor for any losses (including legal costs, costs of paying additional charges and fines) caused to the Contractor as a result of such claims, claims, suits, demands in connection with the violation of the rights of third parties and/or of the current legislation of the Russian Federation.

1.7. If the Customer fails to comply with the obligations stipulated in Clause 1.6 of this Schedule, the Contractor shall not be liable for loss of, damage to the Consignments, failure to meet the deadlines set for the Orders.

1.8 The Customer understood that the address specified by it when concluding this Agreement also is notified to the Consumer the Consumer in the Goods offerings and in case, according to the applicable law, the Consumer has the right to return the Goods, the returned Consignments may also be sent by the Consumer himself/herself to the address specified by the Customer.

And the Customer may also provide the telephone number and e-mail address of a contact person to enable the Consumer to send the returned consignment by courier service.

In case of changes in the above data, the Customer shall make, on its own, the relevant changes via the Personal Account within two (2) business days from the date of change. If the Customer violates mentioned requirement the Contractor shall not be liable for violations of the Consumer's rights related to incorrect shipment and/or loss of returned Consignments.

In case of inaccuracy of the provided data or non-compliance with the provisions of this Clause, the decision on refund to the Consumer shall be made by the Contractor at its sole discretion being guided by the Law of the Russian Federation On the Protection of Consumer Rights, and the Customer shall not be entitled to appeal against such decision.

1.9. The Customer guarantees that it doesn’t transfer the goods subject to mandatory marking.

2. Cost of Services

2.1 The cost of the Services provided by the Contractor for processing Parcels at the Sorting Center is included in the delivery cost specified in clause 3 of Schedules1.1 of these Terms.

2.2. If the Consumer returns the Goods to the sorting facility/Pick-up Point/return warehouse in cases provided for by the Law of the Russian Federation On the Protection of Consumer Rights, storage of each such Order until the transfer of such Goods to the Carrier under Logistics Partners’ Services Terms and conditions shall be included in the delivery cost specified in clause 3 of Schedules 1.1 of these Terms.

In the case stipulated in sub-clause 2.2. hereof the cost of delivery of the Order from the Consumer to the sorting facility/Pick-up Point/return warehouse shall not be charged separately and shall be included in the delivery cost specified in clause 3 of Schedules1.1 of these Terms.

In the case provided for in Clause 2.2. of this Schedule the cost of handling the Order at the sorting facility/Pick-up Point/return warehouse shall not be charged separately and shall be included in the delivery cost specified in clause 3 of Schedules1.1 of these Terms.

2.3 The Contractor shall have the right to change the tariffs specified in Section 2 of this Schedule on a unilateral basis with a notice to the Customer thereof not later than ten (10) calendar days prior to the date of such change. The notice shall be sent by the Contractor to the Customer to the e-mail address specified in the Application (Clause 2.3 of the Agreement) or in the Personal Account. New tariffs shall come into force from the date of their publication at https://yandex.ru/legal/marketplace_crossboard_terms and shall apply to all Requests for delivery issued after the new prices are posted at the following link https://yandex.ru/legal/marketplace_crossboard_terms. At the same time, the cost of Services under the Requests approved by the Parties before the new prices come into effect shall not be subject to change (unless other conditions of the new prices coming into effect will be additionally established by the Contractor when posting the data on the changes at https://yandex.ru/legal/marketplace_crossboard_terms).

2.4 If the Customer does not agree with the new prices specified at https://yandex.ru/legal/marketplace_crossboard_terms, it shall have the right to terminate this Agreement, notifying the Contractor thereof within the term specified in Clause 9.4 of the Agreement, by sending the notice to the e-mail address merchant@market.yandex.ru or to the Contractor's manager specified in the Personal Account from the Customer's e-mail address specified in the Personal Account. In this case the Agreement shall be considered terminated within the term specified in Clause 9.4 of the Agreement.

2.5 If technically possible the Request for return of the Goods shall be placed by the Customer in the Personal Account. The engaged Carrier (Logistics Partner), who imported the Consignments into the territory of Russia, shall remove the Goods covered by the Request for return from the Warehouse and/or sorting facility specified which was in the Personal Account in accordance with Logistics Partners’ Services Terms and conditions published at https://yandex.ru/legal/crossboard_3pl ( English version).

2.6. For the purposes of rendering services under this Agreement the Contractor shall have the right, at its own discretion, at any time and at its own expense, without the Customer's consent, move the Goods between Warehouses and/or sorting facilities not provided for by this Agreement. Information on the movement of Goods between warehouses shall be available to the Customer in the Personal Account. The full List of Warehouses and Warehouse Operators is available at https://yandex.ru/legal/marketplace_services_warehouses.

2.7 The Goods are transferred from storage by the Contractor (Logistics Partner), with the involvement inter alia third parties, to the Carrier as a representative authorized by the Customer in accordance with the Logistics Partners’ Services Terms and conditions.

2.8. The delivery (return) of the Goods accepted by the Contractor for storage in accordance with Clause 2.2 of this Schedule, as well as unredeemed orders, will be made to the Carrier as to a representative authorized by the Customer in accordance with the Logistics Partners’ Services Terms and conditions, and is carried out on the basis of the Acceptance Certificate signed by the Supplier and the Contractor.

3. integration. Test Order. Access to the Service.

3.1 Within 10 business days from the date of execution of the Agreement, the Customer shall make the necessary initial settings in the Personal Account in accordance with the terms and conditions specified at https://tech.yandex.ru/market/partner-marketplace-cd/doc/dg/concepts/about-docpage.

3.2 In addition to the conditions specified in Clause 3.1 Terms and Conditions, for the purposes of interaction with the Service, the Customer shall perform integration via the API of the Service in accordance with the rules listed at https://tech.yandex.ru/market/partner-marketplace-cd/doc/dg/concepts/about-docpage.

3.3 Test Orders.

3.3.1 After the Customer meets the conditions specified in Clauses 3.1. and 3.2. of this Schedule, the Customer may generate test orders via the Personal Account on “Test Orders” page and monitor the correctness of processing the Orders by simulating typical user scenarios (via API, or via the Personal Account) in accordance with the terms and conditions available at https://yandex.ru/support/marketplace. The cost of services within the framework of test orders shall not be charged.

4. Procedure for Acceptance and Return of Consignments

4.1 The Drop-off points shall receive the Consignments at the addresses of the indicated on the page of the respective country of shipment indicated by the links in Clause 2 of Schedule No. 2 hereunder in accordance with the time interval listed on the above-mentioned pages, corresponding to the Order Drop-off point and agreed upon by the Parties via e-mail and/or Personal Account. In case of absence of the Request for services submitted in accordance with Clause 1.2. of the Schedule, the Contractor shall not organize the carrier's arrival at the Customer's sorting facilities to receive the Consignment.

4.2 The Contractor shall ensure acceptance of Consignments by the Carrier in accordance with the Request at the address and within the time interval agreed upon by the Parties via e-mail and/or Personal Account.

4.3 The Customer shall ensure transfer of the Consignments, namely: unloading of the Consignments at the Carrier's warehouse. If the place of receipt of the Consignments is located in a paid parking lot, the Customer shall bear the costs related to the parking of the vehicle.

4.4 The Customer shall arrive to unload the Consignments at the agreed time. The Customer shall, if necessary, notify the Carrier of arrival.

4.5 If the Consignment wasn’t transferred to the carrier within the agreed time interval due to reasons beyond the Customer's control, the deadline for transfer of the Consignment may be extended as agreed by the Parties, or the Contractor may cancel the Order.

4.6 Where applicable, the Customer shall enclose in the package containing the Consignment handed over to the carrier a warranty card, service manual, as well as other documentation that must be handed over to the Consumer upon delivery of the Goods in accordance with the consumer right protection legislation.

4.7 The Consignment shall be received by the carrier exclusively from the Customer specified in the Request. The Carrier specified by the Contractor in the Customer's Personal Office and/or in the notice sent by e-mail to the Customer’s e-mail address shall be a duly authorized representative of the Contractor authorized to accept Consignments under the Agreement and sign documents concerning acceptance of the Consignments.

4.8. In accordance with the terms and conditions of this Schedule Consignments shall be accepted being guided by the total number of cargo packages of Consignments or pallets pursuant to the following procedure*:

*When the Consignments are delivered to the sorting facility/ to the Carrier the Consignments will be accepted by pallets or by orders of Consumers. Upon transfer of Consignments, the Customer may prepare an Acceptance Certificate in two copies in the form established in Schedule No. 3.2 of Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

In case the Customer fails to provide the Acceptance Certificate when transferring the Consignments, the Parties are guided by the documentation about the Consignments generated by the Carrier and the Customer agrees that this information from the Carrier is correct.

4.8.1 Acceptance in terms of the total number of cargo packages of Consignments:

shall be performed without inventory count of the Goods in the Consignments and shall be performed on the basis of the delivery and acceptance documents prepared by the Customer in accordance with the form specified in Schedule 3.2. to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad or according to the documentation and information drawn up by the Carrier independently after receiving the Consignments. If the Customer provides the Delivery and Acceptance Certificate to confirm transfer of the Consignments the Carrier (Logistics Partner) shall sign and stamp the Delivery and Acceptance Certificate drawn up by the Customer and containing the following information: the name of the Carrier, of the Customer; the date of receipt of the Consignment; the number of cargo packages in the Consignment; the Declared Value of the Consignment; the number of the Consignment, as well as other information agreed upon by the Parties. One copy (for the Customer) of the Delivery and Acceptance Certificate confirming receipt of the Consignment by the Carrier signed by the Carrier, shall be kept by the Customer, one copy of the Delivery and Acceptance Certificate (for the Contractor) shall be kept by the Carrier. The mentioned Delivery and Acceptance Certificate shall be executed by the Customer in two copies. The actual number of the received cargo packages or the number of the Consignments shall be recorded in the delivery and acceptance documents (in the signed Delivery and Acceptance Certificate or based on information and documentation from the Carrier confirming the acceptance of the Consignments). If there is a signed Delivery and Acceptance Certificate and the Carrier's documentation for the same shipment, in case of discrepancies between these documents, the wording of Delivery and Acceptance Certificate shall prevail. In the absence of the Delivery and Acceptance Certificate when accepting the Consignments, the Customer agrees that the Carrier’s documentation confirming receipt of the Consignment is true and accurate.

4.9 When receiving the Consignments, the carrier's employee authorized to receive the Consignment shall present to the Customer a copy of the Power of Attorney confirming his/her right to receive the Consignment on behalf of the carrier, as well as his/her ID papers. The Customer shall verify these documents and make sure that the carrier's employee is authorized to perform the relevant actions. Otherwise, the Customer shall bear all risks related to transfer of the Consignment to an unauthorized person.

4.10. At receipt of the Consignment (or pallets) the carrier shall have the right to perform a preliminary check of the Consignment's (or pallets') package/barcode conformance to the requirements set forth in this Schedule, and refuse to accept the Consignment (or pallets) if the package/barcode does not conform to the specified requirements, which shall be recorded in the Delivery and Acceptance Certificate for the Consignment (or cargo packages (pallets)) signed by the Carrier and the Customer. In the absence of the Delivery and Acceptance Certificate for the Consignment prepared by the Customer, the Carrier is not obliged to provide documentary evidence that the Consignment has not been accepted.

4.11. The Customer transferring the Consignments to the carrier shall present to the carrier the following documents:

ID papers.

4.12. When receiving the Consignments, the carrier shall perform the following actions:

Accept Consignments in terms of the number of Consignments or pallets in accordance with the delivery and acceptance documents
Inspect the Consignments (or pallets) for the signs of visible damage to the packaging
Check whether the Consignments (or pallets) have the required Barcode or not
Check compliance with the packaging rules to ensure that the Consignments are protected from damage and deterioration.

4.13. Visible damage to the packaging and discrepancies in the number of Consignments (or pallets) shall be recorded in the information about the receiving the Consignments or if the Customer provides the Delivery and Acceptance Certificate - in the transfer document on the basis of which the Consignments are received.

4.14. When accepting Consignments, the carrier shall under no circumstances open the packaging of the Consignments (or pallets), check the quality, serviceability and quantity of the Goods in the Consignment, the number of Consignments placed on pallets, but shall only inspect packaging of the Consignment (or pallets) in terms of its integrity and absence of visible damage.

4.15. The Contractor/carrier shall bear the risks of accidental loss of and/or damage to the Goods in the Consignments from the moment of receipt thereof from the Customer provided that the Customer complies with the conditions of proper packing of the Consignments.

4.16. The list of Goods not accepted for delivery is specified in Schedule 3.1 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad. If in the process of rendering the Services the Contractor/carrier determines that the Goods in the Consignment are mentioned in the above list, the Contractor/carrier shall notify the Customer thereof and shall have the right to refuse to accept such Consignment and not to deliver it to the Consumer.

4.17. When transferring the Consignments, the Customer shall provide the Contractor/carrier with the necessary complete and reliable information about the nature of the Goods in the Consignment, their properties, as well as about the procedure of handling such Goods, relevant precautions and storage conditions.

4.18. If the Customer violates any provisions governing the procedure for acceptance of Consignments hereunder, the Contractor/carrier shall be entitled to refuse to accept the Consignments. All expenses incurred by the Contractor due to the Customer's breach of these terms and conditions, including claims of Consumers, shall be reimbursed by the Customer within three days from the date of the relevant Contractor's claim.

5. Procedure for Packing and Placing the Barcode on Consignments

5.1 Consignments shall be packed prior to the arrival of the delivery service and shall be packed in packaging appropriate to the nature of the Goods, conditions of transportation, delivery and route duration, and excluding the possibility of damage to the Goods under normal conditions of handling, transportation and delivery, as well as access to the Goods without violating the integrity of the packaging in accordance with the terms and conditions available at https://yandex.ru/support/marketplace.

5.2 The box shall allow placement of all the Goods in the order, taking into account the handling signs and peculiarities of the Goods. Before placing the Goods in the box of the Consignment, it is necessary to inspect the Goods, check the completeness and quality of the Goods (visual inspection), check absence of damage to the consumer packaging of the Goods, availability of the necessary information about the Goods and their manufacturer, etc.

5.3 The general requirements to the Goods, their type and procedure of placement in the box of the Consignment are available at https://yandex.ru/support/marketplace/orders/fbs/rules.html.

5.3.1 The delivery service shall have the right to refuse delivery and return orders to the return warehouse if:

The orders were packed in violation of the requirements specified in Clause 5.3. of this Schedule and are not suitable for further transportation
If there is access to the contents to the Order
If there is obvious damage to the contents (leakage, characteristic knocking, ringing, the package is damaged by the contents itself from the inside).

5.3.2 General requirements for pallet compiling are available at https://yandex.ru/support/marketplace/orders/fbs/pallet.html as well as in sub-clause 5.3.2.1. hereof.

5.3.2.1 Compiling of pallets:

Orders should be places on a pallet, wrapped with stretch film preventing access to the contents and Orders, the height shall not exceed 1.8 m; it is allowed to transfer returned Goods in bags, as well as in bulk, and in such case the volume shall not be more than 2 cubic meters
The delivery service shall have the right to refuse to pick up the Orders from the Warehouse in case the cargo is not suitable for transportation or the majority of the cargo is damaged.

5.4 It is prohibited to place Goods in the Consignment and/or Consignments on the pallet in violation of the handling signs, trademarks or objective logic.

5.5 A sticker (label) shall be used to place the Barcode on the Consignment, it is necessary for further delivery of the Consignment by the carrier to the Consumer.

5.6 Each Consignment handed over to the carrier for delivery shall be marked with a special sticker (label) printed out by the Customer in accordance with the Contractor's requirements available at https://yandex.ru/support/marketplace/delivered-by-marketplace/marking.html and containing a unique code of the Consignment (barcode), as well as other information agreed upon by the Parties, required for rendering the Services and delivery of the Consignment to the Consumer subject to the conditions specified at https://yandex.ru/support/marketplace/orders/fbs/marking.html, as well as the following terms:

5.6.1 The sticker (label) shall be printed on the special self-adhesive A6 format paper ensuring reliable adhesion of the sticker and the material of the Consignment package at temperatures from - 40 to + 40 Celsius.

5.6.2 If the sticker (label) applied to the Consignment does not meet the requirements of Clause 5.6 of this Schedule, the Contractor/carrier shall be entitled to refuse acceptance of the Consignment and/or return the Consignment to the Customer in accordance with the terms and conditions of this Schedule.

5.7 If the Consumer submitted a corresponding request, the Customer shall provide the Consumer, together with the Goods, with duly certified copies of certificates of conformity and/or declarations of conformity and/or registration certificates for the Goods in accordance with the consumer right protection legislation of the Russian Federation or other documents required to be provided to the Consumer by law.

5.8 The Customer shall comply with the following requirements to compiling cargo packages (pallets):

Each cargo package (pallet) shall be provided with a label containing the list (of Consignments) and the number of Consignments in the cargo package (on a pallet)
Consignments in a cargo package (on a pallet) shall be packed in outer packaging (boxes) which will protect the Consignments from damage during transportation by various means of transport under normal transportation conditions. Consignments in boxes shall be stacked and secured on pallets. In case of violation of this requirement, the Contractor shall not be liable for the Goods that were damaged during transportation due to insufficiently strong outer packaging and/or undue fastening on the pallets.

5.9. In case of non-compliance with the above requirements to packaging and labeling of the Consignments, the carrier shall have the right not to accept such Consignments or to impose relevant sanctions stipulated by the Agreement on the Customer.

6. General Conditions of Delivery of Consignments

6.1 The Consignments shall be delivered by the carrier within the time period agreed with the User when an Order was placed on the Service.

6.2 Goods classified as “clothing”, “footwear” and “accessories” (i.e. “Fashion”) shall be considered second-hand and cannot be included in the Order or sold again on the Service after being returned by the Consumer.

6.2.1 The Contractor shall not be liable under the Agreement for losses related to damage to (deterioration of) the Customer's goods through the Consumer's fault.

6.3 When delivering the Consignments, the Contractor may, at its own discretion, document transfer of the delivered Consignments to the Consumers (recipients) – individual persons.

6.4 Assignment of the “Delivered” status to the Order in the Customer's Personal Account shall be sufficient confirmation of delivery of the Consignment to the Consumer.

6.5 The Goods shall be delivered to the Consumer by the carrier in accordance with the way selected by the User when placing the Order:

To the Pick-up Points;
To the automated parcel lockers;
By courier delivery to the door, or to the first pass entry system, security point, other territories with limited access, if access to the door is impossible. The Contractor shall not be liable for failure to deliver the Goods to the Consumer in the limited access territory, if the Consumer has not ensured appropriate access;
To the post office.

6.6 The Consignment shall be delivered to the Consumer within twenty (20) minutes after the Contractor or the Carrier notifies the recipient of its arrival at the address specified in the Order. Upon expiry of the said period of time, the Contractor or the Carrier shall be entitled to leave the address of delivery of the Consignment. In this case the service of delivery of the Consignment shall be deemed duly rendered and shall be paid for by the Customer in full.

6.7 The Consumer's refusal to accept and pay for the Consignment upon delivery shall be recognized by the Parties as the Consumer's refusal to enter into a SPA for the goods with the Customer, and the Contractor shall notify the Customer of such refusal via the Personal Account within five (5) business days from the date of delivery. Transfer of only a part of the Goods in the Consignment to the Consumer is not possible.

6.8 Provided that the Consumer's refusal to accept the delivered Consignment was not caused by shortage, damage to and/or loss of the Goods in the Consignment resulting from improper provision of services of delivery of the Consignment by the Contractor, the cost of the Services under this Request shall not be subject to revision and shall be paid by the Customer in full.

6.9 If the Consumer refuses to accept the Goods after opening the package of the Consignment, the Carrier or the Contractor shall pack the Goods not accepted by the recipient in such a way as to exclude access to them. Packaging and placement of the Barcode on the returned Consignment shall be made in accordance with the requirements set forth in this Schedule.

6.10. In case of return, the status of the Consignment will be displayed in the Personal Account for the corresponding Order.

6.11. Undelivered, Unreceived and Rejected Consignments.

6.11.1 The Consignments not delivered to the Consumer within the time period specified in the Order for the following reasons: absence of the Consumer, the Consumer's refusal to receive the Consignment, the Consumer's failure to appear at the Pick-up Point/parcel locker/Post Office, as well as for other reasons that caused the Consumer's rejection of the Order prior to its receipt, shall be returned within a period equal to the period of direct delivery of the Consignment by the carrier to the Consumer + 15 business days:

to the sorting facility/Pick-up Point, information about location of such sorting facility/Pick-up Point is communicated to the Customer via the Personal Account.

Further, all organization of delivery of such Consignment is carried out in accordance with the Logistics Partners’ Services Terms and conditions.

6.11.2 The Consignments rejected by the Consumer after receipt shall be returned in accordance with the Logistics Partners’ Services Terms and conditions.

6.11.3 If the Consumer refuses to accept the Consignment or if the unclaimed Consignment was in the possession of the Contractor due to violation of the scheduled delivery date through the fault of the Contractor (Carrier), the services related to the delivery of the Consignment shall be deemed improperly rendered by the Contractor and shall not be paid for.

6.11.4. All obligations of the Contractor to return the Consignment to the Customer shall be deemed fulfilled:

(a) if undelivered, unreceived and refused Consignments are kept by the Contractor, then from the moment of transfer of the Consignments to the Carrier in accordance with Logistics Partners’ Services Terms and conditions at the time of assigning the status "Issued" in the "Returns and non-redemptions" section of the Customer's Personal Account,

(b) if undelivered and refused Consignments are kept by the Carrier during the period of transportation to the Consumer, then at the time of assigning the Order the status "Cancelled" in the Customer's Personal Account.

6.11.5 The inspection of the Orders in terms of numbers shall be carried out at the Customer's warehouse within 24 hours after the delivery of the Orders from Carrier strictly under video surveillance cameras:

If there are any discrepancies in the number of cargo packages detected during the collaborative count, the numbers of not received Orders shall be transferred to the Help Desk via e-mail and/or Personal Account, and Help Desk shall transfer this information to the delivery service.
In case of cross-picking, the Customer shall inform the Help Desk of the discrepancy, specifying the number of the Order that did not arrive and the number of the Order that arrived, attaching a photo of all Order marks.

6.11.6. Claims concerning internal breakage of/damage to the Goods inside the undamaged package (i.e. connected with the orders that are not mentioned in the Report on Discrepancies) shall not be accepted and shall not be considered.

6.11.7 Claims concerning substitutions/thefts in case the package is undamaged (i.e. connected with the orders that are not mentioned in the Report on Discrepancies) shall be considered on a case by case basis. For the Customer to consider such claims the following materials and data shall be provided:

6.11.7.1 Video footage of the process of compiling the order (order picking, its final packing and labeling)

6.11.7.2 Weight of the order before shipment to the delivery service (available upon request of the delivery service)

6.11.7.3 Weight of the order before opening (available upon request of the delivery service)

6.11.7.4. Video footage of the Order in the acceptance area (available upon request of the delivery service).

6.11.7.5. Video footage of the opening of the Order which demonstrates that the Order has not been opened before, i.e. all sides of the packaging of the Order are visible.

And the Parties have agreed that if the valuable cargo was not packed in accordance with the requirements available at https://yandex.ru/support/marketplace/delivered-by-marketplace/rules.html (box + consignor's/manufacturer's branded tape or seal on the shipping package), the claim shall be rejected due to violation of the requirements to the packaging of the valuable cargo.

6.11.8. Claims concerning the Orders for which deficiencies were identified shall be submitted within 45 (forty five) days from the date specified in the clause 6.11.4 of this Schedule, subject to provision of the evidence, as well as other documents and materials stipulated by this Agreement.

7. Liability of the Parties

7.1 For breach of obligations under this Schedule the Parties shall be liable as provided by the Agreement, including this Schedule.

7.2 The Contractor shall be liable to the Customer:

7.2.1 For causing pecuniary damage to the Customer due to loss of, shortage or damage to the Consignments from the moment of acceptance of the Consignment from the Customer until it is handed over to the Consumer or returned to the Customer. The exception shall be cases when the loss, shortage or damage occurred due to the force majeure circumstances, or due to the properties of the Goods, of which the Contractor was not aware and should not have been aware at the time of receipt of the Goods, or as a result of the Customer's intent or gross negligence.

7.2.2 For loss and/or shortage of the Consignment –- an in such case the Contractor shall compensate the Customer for the cost of the lost and/or missing Consignment:

7.2.2.1 in the amount of the Declared Value (the value of the Goods in the order before deducting all discounts granted to the Consumer as well as granted in accordance with the Discount on the Service for Product Offers Placement from abroad and Bonuses (English version) recorded in the Consignment Delivery and Acceptance Certificate or in the absence of such a document upon acceptance - recorded in the Carrier ’s documentation drawn up after acceptance of the Consignment.

7.2.2.2 For damage to the Goods in the Consignment – an in such case the Contractor shall compensate the Customer for the documented losses in the amount by which the value of the damaged Goods has decreased, but not more than the amount of the Declared Value recorded in the Delivery and Acceptance Certificate or in the absence of such a document upon acceptance - recorded in the Carrier ’s documentation drawn up after acceptance of the Consignment, taking into account provisions of sub-clause 7.2.2.1 of this Schedule.

7.2.3 Taking into account the above, for damage to the Goods in the Consignment – in such case the Contractor shall compensate the Customer for the documented losses in the amount by which the value of the damaged Goods has decreased, but not more than the amount of the Declared Value recorded in the Delivery and Acceptance Certificate or in the absence of such a document upon acceptance - recorded in the Carrier ’s documentation drawn up after acceptance of the Consignment,, taking into account provisions of sub-clauses 7.2.3.1 and 7.2.3.2 of this Schedule.

7.2.3.1 The Contractor shall be entitled to request from the Customer documents confirming the actual value of the Goods in the Consignment. The Declared Value shall not exceed the actual value of such Goods confirmed by the relevant documents. Any documents of the Customer confirming the purchase price of the Goods or cost of production of the Goods, in case the Customer is the manufacturer of the Goods, may serve as the said documents.

7.2.3.2 The amount of compensation may not exceed the actual value of the Goods in the Consignment determined in accordance with sub-clause 7.2.3.1. If the Customer specifies the amount of the Declared Value that exceeds the actual value of the Goods in the Consignment, such behavior shall be deemed a material breach of the Agreement, and repeated performance of such actions shall serve as grounds for termination of the Agreement at the initiative of the Contractor, on a unilateral basis, without recourse to court.

7.2.4 The Parties accept and agree that the Contractor shall under no circumstances be liable for the serviceability and quality of the Goods delivered to the Consumer when such Goods were received by the Contractor in the undamaged Consignment packaging having no traces of opening. The Customer shall settle all claims of the Consumers related to their claims under the consumer right protection legislation, on its own and at its own expense (unless otherwise provided for in the Agreement).

7.2.5. The Customer undertakes to reimburse the Contractor for losses in the amount of actual damage and to compensate all documented expenses caused by the Customer's incorrect filling in/execution of the documents generated by the Customer under this Agreement for the purpose of transferring the Consignment to the carrier, in particular in connection with the fact that the data specified in the above documents do not coincide with the data about the Goods in the Consignment and the Customer.

7.2.6 The Contractor shall be liable to the Consumer for non-fulfillment or improper fulfillment of the obligations to deliver the Consignments.

7.2.7 In case of loss, shortage of or damage to the Consignment handed over by the Customer to the carrier, and until the moment of delivery of the Consignment to the Consumer and/or return of the Consignment to the Customer, the services related to the delivery of the Consignment shall be considered improperly rendered and shall not be paid for.

7.3 The claim sent by the Customer shall serve as grounds for punitive penalties or for indemnification of the damage by the Contractor hereunder, except to the extent provided in Clause 7.11 of this Schedule. In this case, the Customer’s claim shall contain the actual value of the lost/missing Goods and/or the amount by which the value of the damaged Goods in the Consignment has decreased, as well as copies of documents confirming the actual value of the lost/missing Goods (contract, invoice, payment document, VAT invoice, delivery note, sales receipt stating the price of the Goods in the Consignment), and/or copies of documents confirming the amount by which the value of the damaged Goods has decreased.

7.4 The Customer shall be liable for the damage to/loss of the property of third parties which occurred as a result of the Customer's transfer of Goods in the Consignment if transfer of such Goods is prohibited in accordance with the terms and conditions of the Agreement and/or the legislation of the Russian Federation.

7.5 The Contractor shall not be liable for any damage to or loss of the Consignments and Goods in such Consignment which occurred before transfer thereof by the Customer to the carrier.

7.6 The Contractor shall not be liable for non-fulfillment/improper fulfillment of obligations under this Schedule in any of the cases listed below:\

If non-performance/improper performance was caused by the Customer's failure to fulfill or improper fulfillment of its obligations under the Agreement, including failure to meet the requirements to containers, packaging, Barcode, deadlines, etc.
If non-fulfillment/improper fulfillment was caused by the actions of state bodies, local authorities or officials of such bodies, except for cases of violation of the current legislation by the Contractor or third parties engaged by the Contractor to provide the Services.
For shortage of valuable Goods inside the package without using the materials specified in Clause 5.4 of this Schedule.
For cases of damage to the package caused due to the properties of the transported Goods (liquid, hazardous Goods, Goods with sharp edges).
For shortage while packing being intact or damage to the contents of the Consignment provided that the outer packaging is not damaged.
For handing over to the carrier any Consignments canceled at the time of transfer.
For the Consignments shipped to the carrier that have not been transferred by API on the date of their actual transfer, even if they are listed in the Delivery and Acceptance Certificate.
For the shipped Consignments containing contents prohibited for forwarding by the effective laws of the Russian Federation and Schedule 3.1 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad, as well as for their safety, integrity and delivery.
If the Customer fails to fulfill the obligations listed in Clause 1.6.

7.7 The Contractor shall not be liable to third parties, including Consumers, for the quality of delivered Goods in the Consignment or for other obligations assumed by the Customer, provided that deterioration of the quality of the Goods in the Consignment was not caused by improper conditions of storage or transportation of the Consignment by the Contractor.

7.8 In case the Customer refuses or avoids transferring the Consignment to the carrier in accordance with the Customer's Order due to the reasons beyond the control of the Contractor/carrier, the Customer shall be liable for all negative consequences of unilateral refusal to perform the SPA for the Goods, including possible claims and/or demands submitted by the Consumer against the Contractor in connection with such change/cancellation of the Order. Customer’s transfer of the Consignment not corresponding to the Consumer's Order, and violation of other requirements of this Schedule, shall be considered by the Parties as the Customer's refusal to transfer the Consignment corresponding to the Consumer's Order.

7.9 The Customer refusing to transfer the Consignment to the carrier due to the reasons beyond the control of the Contractor/carrier shall pay the Contractor the cost of services in accordance with the Agreement and this Schedule, as well as shall reimburse the Contractor for documented losses (including court expenses, fines/penalties) inflicted on the Contractor due to claims, lawsuits, orders which arose in connection with violation of the legislation on consumer right protection of the Russian Federation, as well as in connection with any fine imposed on the Contractor under administrative law.

7.10. Customer shall submit a claim within three (3) months from the actual or scheduled date of delivery of the Order:

Claims concerning the loss of the Consignment must be accompanied with a documented confirmation (Delivery and Acceptance Certificate(in its absence, the Carrier’s data on the acceptance of the Consignment, available to the Customer in the Personal Account), Power of Attorney, as well as documents provided in sub-clause 7.2.3.1.).
Claims concerning damage to the Consignment must be accompanied with a documented confirmation (a photograph of the damage, damage to the packaging of the Order, as well as a document confirming the Declared Value of the relevant contents).

7.11. The value of lost and/or missing Consignments shall be reimbursed pursuant to the following procedure and under the following terms:

7.11.1 In case of loss of the Consignment, the Contractor shall compensate the Customer for the cost of the lost and/or missing Consignment in the amount of the Declared Value (the value of the Goods included in the order before deducting the discounts granted to the Consumer as well as granted in accordance with the Discount on the Service for Product Offers Placement from abroad and Bonuses (English version) recorded in the Consignment Delivery and Acceptance Certificate and in the absence of the Delivery and Acceptance Certificate, in the documentation or according to the information of the Carrier, confirming the acceptance of the Consignment.

7.11.2 Within (40) calendar days from the moment of cancellation of the Order and change of the Order status to “Cancelled” in the Personal Account, the Contractor shall return or track the Consignment.

7.11.3 If the Consignment is not found within seven (7) business days after the end of the period specified in sub-clause 7.11.2, the Order shall be marked as “Subject to compensation”.

7.11.4 The Contractor shall pay to the Customer compensation for the lost Consignment within seven (7) business days from the moment when the status of the Order in the Personal Account is changed to “Subject to compensation”.

7.11.5 The Contractor shall be entitled to reimburse the cost of lost Consignments without the Customer's consent, in particular, in absence of a claim sent by the Customer. The record in the Assignment Fulfillment Report and Report on Set-off of Mutual Claims specifying the compensation amount shall be considered as documented proof of the amounts paid. Reimbursement for the cost of lost Consignments will be made in the currency agreed by the Customer and the Contractor for transferring payments to the Customer, and if the currency is different from the Russian rubles, then the conversion of the cost of lost Consignments into foreign currency is carried out in accordance with clause 6 of the Schedule No. 4 hereunder.

7.12 The Customer undertakes to provide answers to the Help Desk inquiries sent from the e-mail address promises@market.yandex.ru within forty eight (48) hours by sending a reply message.

7.12.1 The Customer’s response sent in accordance with this Clause shall contain unambiguous conclusions about the decision made by the Customer on the merits of the request. Failure to meet such condition shall be considered as absence of response to the request.

7.12.2 If the Customer fails to comply with the deadline specified in this Clause, the Contractor shall be entitled to make its own decision regarding the Consumer's claim, and the Customer shall have no right to appeal against such decision.

8. Dispute Resolution Procedure

8.1 Disputes arising in course of performance of this Schedule shall be settled in accordance with the provisions of the Agreement.

Schedule 3.1

1. List of Goods not Accepted for Delivery

Consignments with contents prohibited for international forwarding by the current legislation of the Russian Federation, as well as the legislation of the country of departure, including, inter alia: consignments containing firearms, signal, pneumatic, gas weapons, ammunition, cold weapon (including throwing weapons), electric-shock devices and spark arresters, as well as the main parts of firearms; narcotic drugs, psychotropic, superpotent substances; radioactive, explosive, poisonous, caustic, highly flammable, dangerous substances and materials and other substances classified as dangerous goods; animals and plants; biological materials; monetary notes of the Russian Federation; foreign currency; securities; excise stamps, as well as Consignments containing precious metals, precious stones and articles containing them; identity documents, as well as Consignments requiring special conditions of storage and transportation, including compliance with a certain temperature regime.

Also, additional restrictions may be established for each country of shipment of the Goods:

In disputable cases, as well as cases stipulated by the current legislation of the Russian Federation or by another applicable legislation, the Contractor shall have the right to request from the Customer additional documents confirming the nature and properties of the contents of the Consignments: certified copies of certificates, licenses, letters of guarantee and other documents.

If in the process of rendering services the Contractor determines that contents owned by the Customer is included in the list of contents prohibited for forwarding, the Contractor shall have the right to stop delivery of such a Consignment, return it to the consignor and notify the Customer thereof. In this case the Customer shall pay the Contractor the cost of delivery of the whole Consignment, as well as additional expenses connected with return, recycling and storage of such Consignment. The Customer shall be liable in accordance with the current legislation of the Russian Federation for the damage caused to the Contractor's employees and property, as well as to third parties, resulting from sending the Consignment containing items and substances prohibited for forwarding.

The Customer warrants that the contents belonging to the Customer (as a whole and in any part thereof) is not classified and does not contain restricted information.

Schedule 3.2.

FORM

Акт приема-передачи Отправлений/ Consignment Delivery and Acceptance Certificate No. ____

«___» ___________ 20__ г.

Заказчик/ Customer: ________________________________

Исполнитель (Доставщик) Contractor (carrier): ________________________________

Настоящий акт составлен о том, что в указанную выше дату (дата приема Отправлений) Отправитель передал, а Исполнитель (Доставщик) принял следующие Отправления:

This Certificate is drawn up to document that on the above date (the date of receipt of Consignments) the Consignor has transferred and the Contractor (carrier) has accepted the following Consignments:

№

№ Отправления в системе Заказчика/

No. of Consignment in the Customer's system

№ Отправления в системе Исполнителя/

No. of Consignment in the Contractor's system

Объявленная ценность, руб./

Declared Value, in RUB

Вес, кг./

Weight, kg

Кол-во мест, шт./

Number of cargo packages

Итого/

Total

Отправления передал (Заказчик):/ Consignments have been transferred by the (Customer):

______________________________________________________

(реквизиты доверенности представителя Заказчика /details of the Power of Attorney of the Customer’s representative)

___________________________________(__________________)

(подпись) (расшифровка)

(Signature) (Printed name)

МП/ L.S.

Отправления передал (Заказчик):

/ Consignments have been transferred by the (Customer):

______________________________________________________

(details of the Power of Attorney of the Customer’s representative)

___________________________________(__________________)

(Signature) (Printed name)

L.S.

Consignments have been accepted by the (Contractor/carrier):

______________________________________________________

(details of the Power of Attorney of the Contractor’s/ carrier’s representative)

___________________________________(__________________)

(Signature) (Printed name)

L.S.

END OF FORM

Schedule 3.3.

FORM

Акт возврата Отправления / Consignment Return Certificate

«___» ___________ 20___ г.

Заказчик/ Customer: ________________________________

Исполнитель (Доставщик) Contractor (carrier): ________________________________

Настоящий акт составлен о том, что в указанную выше дату (дата приема Отправлений) Исполнитель (Доставщик) передал, а Получатель (заказчик) принял следующие Отправления:/

This Certificate is drawn up to document that on the above date (the date of receipt of Consignments) the Contractor (carrier) has transferred and the recipient (Customer) has accepted the following Consignments:

№

№ Отправления в системе Заказчика/No. of Consignment in the Customer's system

№ Отправления в системе Исполнителя/

No. of Consignment in the Contractor's system

Объявленная ценность, руб./

Declared Value, in RUB

Вес, кг./

Weight, kg

Кол-во мест, шт./

Number of cargo packages

Итого/Total

Отправления передал (Исполнитель/Доставщик)/ Consignments have been transferred by the (Contractor/carrier):

______________________________________________________

(реквизиты доверенности представителя

Исполнителя/Доставщика/ details of the Power of Attorney of the Contractor’s/carrier’s representative)

___________________________________(__________________)

(подпись) (расшифровка)

(Signature) (Printed name)

МП/ L.S

Отправления принял (Заказчик):

______________________________________________________

(реквизиты доверенности представителя

Заказчика)

___________________________________(__________________)

(подпись) (расшифровка)

МП

END OF FORM

Schedule 4

Procedure Governing Payment for Goods by Consumers

1 In accordance with Clause 2.2 of the Agreement and the terms and conditions of this Schedule the Contractor undertakes to perform, on the Customer's instruction (Order), on its own behalf and at the expense of the Customer, and for a certain fee, actual actions on:

1.1. Acceptance of wire payments by Consumers in favor of the Customer, made as payment for the Customer's Goods included in the Orders placed on the Service (sub-clause 2.2.1 of the Agreement and Clause 2 of this Schedule). The amount of and procedure for charging the Contractor's remuneration for the acceptance of funds shall be determined in accordance with Clause 15.1 of this Schedule.

1.2. Acceptance of funds from the Consumers for the Consignments transferred to the Consumers as discharge of the Consumers' obligations to the Customer under the SPA for the Goods concluded between the Customer and the Consumers (sub-clause 2.2.2 of the Agreement and Clause 3 of this Schedule). The amount of and procedure for charging the Contractor's remuneration for acceptance of funds shall be determined in accordance with Clause 15.1 hereof.

1.3. Transfer of funds to be returned by the Customer to the Consumer in case of the Consumer's withdrawal from the Agreement, return of the Goods, as well as in other cases provided for in the Agreement, including Schedules 4.1. and 6 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad. The amount of funds to be transferred to the Consumer under the relevant order shall be determined in accordance with Schedules 4.1.and 6 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad. Such amounts shall be transferred by the Contractor using the banking details specified by the Consumer. The Contractor's remuneration for fulfillment of the order in accordance with this sub-clause shall not be charged separately and shall be included in the Contractor's remuneration in accordance with Clause 1.1 and clause 1.2 hereof.

1.4. Transfer of the Goods to the Consumers without payment, on condition of payment of the cost of the Goods in installments when such opportunity is provided to the Consumer by the Customer. The amount of and procedure for charging the Contractor's remuneration for fulfillment of the order in accordance with this Clause shall be determined in accordance with Clause 1.1 and Clause 1.5 hereof.

1.5. Transfer to the Customer of the funds accepted by the Contractor from the Consumers as payment for the Customer's Goods included in the Orders placed on the Service in accordance with Clause 1.1 and Clause 1.2 of this Schedule. The amount of and procedure for charging the Contractor's remuneration for the transfer of funds to the Customer shall be determined in accordance with Clause 15.2 of this Schedule.

2. The Parties have agreed that if the Consumer orders the Customer's Goods on condition of prepayment directly on the Service (by the methods provided by the Service), the Customer shall assign the Contractor to accept from the Consumer the funds paid by the Consumer as payment for the Customer's Goods under the SPA concluded between the Customer and the Consumer on the Service, and to transfer to the Customer the amount corresponding to the sum of all funds received from the Consumers within the term and pursuant to the procedure set forth in this Schedule. In this case, the Contractor shall accept the Consumer's funds on its own behalf and at the expense of the Customer pursuant to the procedure set forth in Clause 15.1 of this Schedule and transfer to the Customer the amount corresponding to the sum of all funds received from the Consumers within the term and pursuant to the procedure set forth in Clause 15.2 hereof. The relations between the Customer and the Contractor in terms of fulfillment of the assignment specified in Clause 2 of this Schedule shall be governed by Chapter 52 “Agent’s Services” of the Civil Code of the Russian Federation.

2.1 The Contractor shall not act as a payment agent when making settlements in accordance with Clause 2 of this Schedule pursuant to paragraph 1.4, Part 2 of Art. 1 of Federal Law No. 103-ФЗ Concerning Activities Carried Out by Payment Agents Involving the Acceptance of Payments from Physical Persons of June 03, 2009.

3. The Parties have agreed that if the Consumer orders the Customer's Goods on condition of payment upon receipt, the Customer shall assign the Contractor to accept funds from the Consumer paid for the Consignment to be transferred to the Consumer, in discharge of the Consumer's obligation to the Customer under the SPA for the Goods concluded between the Customer and the Consumer. In this case, the Contractor shall, on its own behalf and at the expense of the Customer, accept monetary funds from the Consumer in accordance with the procedure set forth in Clause 15.1 of this Schedule and transfer to the Customer the amount corresponding to the sum of all monetary funds received from the Consumers within the term and pursuant to the procedure set forth in Clause 15.2 of this Schedule. Relations between the Customer and the Contractor in terms of fulfillment of the assignment specified in Clause 2 of this Schedule shall be governed by Chapter 52 “Agent’s Services” of the Civil Code of the Russian Federation.

3.1 Acceptance of funds by the Contractor in accordance with Clause 3 of this Schedule shall be made exclusively in connection with delivery of the Consignment to the Consumer as payment for the Goods in the Consignment. In accordance with paragraph 1, Part 2 of Art. 1 of Federal Law No. 103-ФЗ Concerning Activities Carried Out by Payment Agents Involving the Acceptance of Payments from Physical Persons of June 03, 2009, the provisions of the above law shall not apply to settlements for the Consignment delivered under the Agreement. The relations between the Customer and the Contractor regarding fulfillment of the assignment specified in Clause 3 of this Schedule shall be regulated by Chapter 52 “Agent’s Services” of the Civil Code of the Russian Federation.

4. The payment amounts received by the Contractor from the Consumers in accordance with the assignment shall be transferred by the Contractor to the Customer pursuant to the procedure set forth in Clause 6.1 of this Schedule, less the amounts returned/transferred by the Contractor to the Consumers on behalf of the Customer in accordance with the terms and conditions hereof, as well as Schedules 4.1 and 5 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

5. The Contractor shall be entitled to engage third parties – subagents to fulfill the assignment, remaining liable for the subagent's actions to the Customer.

6. The Contractor shall transfer the monetary funds accepted by the Contractor from the Consumers under the assignment to the Customer to the settlement account specified by the Customer in the Application (Clause 2.4 of the Agreement), or to the account specified in the e-mail notice sent by the Customer to the Contractor (in case of changes in the Customer's account data specified in the Application) or to the bank account of the Payment system, if the Payment system is selected as the method of transferring funds for settlements. All monetary funds accepted by the Contractor from the Consumers shall be transferred to the Customer in full without any withholdings (unless otherwise provided by the Agreement, including this Schedule and Schedules 4.1 and 6 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad).

In case of differences in the currency of funds accepted from Consumers and the payment currency selected by the Customer when concluding the Agreement for Product Offer Placement and Provision of the Contract Execution and/or Pre-booking Service Functionality for Goods supplied from abroad, on the Service, or agreed by the Parties in in the Supplementary Agreement to the Agreement and/or specified by the Customer in the Personal Account as a currency for making payments if technically possible, the Contractor converts into the specifies currency the amount received from Consumers in Russian rubles. For conversion, the exchange rate of the Contractor's bank chosen by it for settlements with the Customer on the date of purchase of the currency by the Contractor, which shall not be earlier than 5 (five) working days before the date of payment to the Customer, is used. The amount received as a result of such conversion from Russian rubles into another currency is subject to transfer by the Contractor to the Customer.

The Contractor and the Customer acknowledge that the amount of funds received through such conversion from Russian rubles into another currency corresponds to the interests of both Parties and is equal to the amount of funds accepted by the Contractor on behalf of the Customer from Consumers for the Customer’s goods.

The rate of the Contractor's remuneration depends on the time periods of transfer of funds received by the Contractor from Consumers selected by the Customer in the Personal Account and is specified in the clause 6.1.1 of the present Schedule and shall include VAT at the rate established by the effective laws of the Russian Federation.

The moment of debiting funds and fulfillment of the Contractor's obligation for the purposes of this Clause shall be considered the moment of debiting of funds from the bank account of the Contractor (if the payment is made by the Contractor towards the Customer without involving third parties, except for the Customer's and the Contractor's banks and respective correspondent banks) or the moment of debiting of funds from the bank account of the agent or subagent engaged by the Contractor to organize the transfer of funds to the Customer, from whom the Customer has received the funds under the Agreement.

6.1. Funds accepted by the Contractor from Consumers are transferred to the Customer no later than 5 working days from the date of assigning the Order with the Customer's Goods the status "Delivered" (Transferred to the Consumer) on the next payment day and taking into account the terms for transferring funds established by paragraph 6.1.1.

If the relevant payment day falls on Tuesday or Thursday, the Contractor makes the payment on the next payment day in accordance with the terms for transferring funds selected by the Customer in the Personal Account.

6.1.1 The Contractor shall provide the Customer with an opportunity to choose the following time periods of transfer of funds accepted by the Contractor from Consumers in the Customer’s Personal Account:

6.1.1.1. once every two weeks:

The first payment is made against an invoice for payment issued by the Contractor, a report on the payment order or an agency report, any of these documents prepared by the Contractor, no later than the 25th day of the calendar month for the Orders.
The second payment should be made against an invoice for payment issued by the Contractor, a report on the payment order or an agency report, any of these documents prepared by the Contractor, no later than the 14th day of the month following the month in which the first payment was being made.

The Contractor generates an invoice for payment and a report on the payment order indicating the amounts to be transferred.

6.1.1.2. once a month:

The Contractor shall ensure transfer to the Customer of funds accepted by the Contractor from Consumers against an invoice for payment, issued by the Contractor, a report on the payment order or an agency report, any of these documents prepared by the Contractor, not later than the 15th day of each month.

The Contractor generates an invoice for payment and a report on the payment order indicating the amounts to be transferred.

6.1.2 If the Customer has not chosen the time periods for transferring the funds accepted by the Contractor from the Consumers in the Personal Account, or the Contractor cannot make payments once every two weeks for technical reasons, the Contractor shall transfer the funds accepted by the Contractor from the Consumers once a month on the payment day specified in the Personal Account, subject to the restrictions specified in paragraph 2 of sub-clause 6.1.

6.1.3 The Customer shall have the right to change the time periods of transfer of funds accepted by the Contractor from the Consumers selected in the Personal Account only after confirmation with the Contractor.

The new time periods of transfer of funds accepted by the Contractor from the Consumers shall apply to the relations between the Parties from the 04th day of the new Reporting Period. In case the Customer repeatedly changes the periods of transfer of funds accepted by the Contractor from the Consumers, the periods specified by the Customer in the Personal Account as of 00:00 a.m. on the 04th day of the new Reporting Period shall apply from the 04th day of the new Reporting period.

The Customer shall not be able to change the time periods of transfer of funds accepted by the Contractor from the Consumers for the current Reporting Period starting from 00:00 a.m. on the 04th day of the new Reporting Period.

6.1.4 The time periods of transfer of funds accepted by the Contractor from Consumers selected by the Customer in the Personal Account shall affect the amount of the Contractor's remuneration for fulfillment of the assignment to transfer to the Customer the funds accepted by the Contractor from Consumers in accordance with Clause 1.5 of this Schedule, calculated in accordance with Clause 15.2 hereof.

6.1.5. The Parties acknowledge that if the Customer engages the Payment System for mutual settlements under the Agreement:

this is considered an order from the Customer to the Contractor to fulfill its obligations to transfer funds to the Customer arising as part of the execution of the Agreement by transferring funds to the bank account of the Payment System;
any monetary obligations of the Contractor to the Customer under the Agreement are considered duly fulfilled from the date of crediting funds to the account of the Payment system engaged by the Customer.

The Contractor also has the right to involve third parties (subagents) to transfer funds to the Customer within the time frame and amount established by the Agreement.

6.2 The Contractor shall not be liable for delayed transfer of funds accepted from Consumers in case the Contractor's servicing bank, any correspondent bank and payment system through which the payment was sent or the Customer’s servicing bank refuses to transfer funds to the account specified by the Customer on the grounds stipulated by the current applicable legislation.

6.3 If it is impossible to pay due to the refusal of the Contractor's servicing bank to make the payment, the Contractor undertakes to immediately notify the Customer of the above circumstances and send the Customer a list of the bank's requirements which must be met in order to resume settlements.

If the Customer's servicing bank refuses to accept the payment, the Customer undertakes to immediately notify the Contractor and send the a list of the bank's requirements which must be met in order to resume settlements.

6.4 The Contractor shall not be liable for late transfer of funds accepted from Consumers in case the contractor imposes sanction stipulated in Clause 8.2 of this Schedule.

7. To the extent provided in Clause 1.2 hereof, the Contractor shall be entitled to transfer funds to the Customer by way of prepayment prior to receipt of funds to its settlement account, but after receipt of the Order by the Consumer (i.e. immediately after the Order has been marked as “Delivered” (“Transferred to Customer”)).

8. If there are any Services under the Agreement for which the Customer has not paid, as well as if there’s any amounts of the Contractor's remuneration for fulfillment of the assignment not paid under the Agreement, the Contractor shall have the right to the following, at its own choice:

8.1 Withhold the amount of the Customer's existing indebtedness when transferring to the Customer the funds accepted by the Contractor from the Consumers.

8.2 Suspend transfer of funds to the Customer specified in Clause 6 of this Schedule until the Customer repays the debt, provided that delay in payment for the Services under the Agreement, as well as delay in payment of the Contractor's remuneration for fulfillment of the assignment under the Agreement, is more than 30 calendar days from the date of drawing up the relevant Certificates. Suspension of transfer of funds to the Customer in accordance with this Clause shall not release the latter from the obligation to pay the Contractor for the Services under the Agreement, as well as from the obligation to pay the Contractor's remuneration for fulfillment of the assignment under the Agreement, and shall not deprive the Contractor of the right to impose on the Customer the sanctions listed in Section 6 of the Agreement.

9. The Customer and the Contractor confirm that they have agreed on the following:

9.1. The Contractor's remuneration for fulfillment of the assignment charged in accordance with Clause 17 of this Schedule shall include all costs and expenses of the Contractor connected with fulfillment of the assignment, i.e. these costs are not subject to additional reimbursement by the Customer.

9.2. Taking into account the conditions set forth in Clause 9.1 of this Schedule, the Contractor shall not record the expenses for fulfillment of the said assignment of the Customer separately from its other expenses, and shall not provide the Customer with the confirmation of the respective expenses.

10. In case of failure to meet the deadlines set for transfer to the Customer of the monetary funds received by the Contractor within the scope of fulfillment of the assignment according to Clause 1.5 of this Schedule, upon the Customer's written request, the Contractor shall pay a penalty of 0.1% per each day of delay in transferring the monetary funds, but not more than 10% of the overdue amount.

The penalty shall not be accrued and shall not be payable if such failure to meet the deadlines set for transfer of funds received by the Contractor from Consumers to the Customer has occurred due to the fact that the Customer provided inaccurate details, the Customer's bank account was blocked, the Customer's bank suspended its activities or due to any other reasons beyond the control of the Contractor.

11. Refunds to the Consumer under the Order, consideration of claims of Consumers against the Customer regarding Orders shall be made to the extent and pursuant to the procedure provided in Schedule 4.1 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

12. The report on the fulfillment of the assignment drawn up by the Contractor in accordance with Clause 3.1 of the Agreement shall include the following information (where available):

The total amount of Consumer payments accepted by the Contractor during the Reporting Period
The total amount of funds returned by the Contractor to the Consumers during the Reporting Period
The amount transferred by the Contractor to the Customer's account during the Reporting Period
The amounts withheld by the Contractor due to: return of funds to Consumers in the Reporting Period; offset of the cost of services rendered, repayment of security deposit and other payments to be withheld by the Contractor under this Agreement.

13. The assignment shall be fulfilled by the Contractor on the following territory: worldwide.

14. For fulfillment of the assignment (Clauses 1.1, 1.2 and 1.5 hereof) the Customer undertakes to pay remuneration to the Contractor in accordance with this Schedule.

15. The Contractor's remuneration for fulfillment of the assignment connected with acceptance of funds and transfer to the Customer of the funds accepted by the Contractor from the Consumers as payment for the Customer's Goods included in the Orders placed on the Service shall be calculated as follows:

15.1 The Contractor's remuneration for the execution of the order to accept the Consumers' funds in favor of the Customer shall be RUR 0.12, including VAT at the rate established by the current legislation of the Russian Federation, for each Customer's Goods.

The following shall serve as grounds for accrual of remuneration in connection with the corresponding payment accepted by the Contractor in favor of the Customer:

15.1.1. To the extent provided in Clause 1.1 of this Schedule, the moment of transfer of the Goods (connected with the money accepted by the Contractor in favor of the Customer under the respective Order) to the delivery service (i.e. at the moment when the Order is assigned a “Delivery” status displayed in the Personal Account)

15.1.2. To the extent provided in Clause 1.2 of this Schedule, the moment of transfer of the Goods (connected with the money accepted by the Contractor in favor of the Customer under the respective Order) to the Consumer and/or the moment when the Order is marked as “Delivered” (“Transferred to Consumer”) which fact if displayed in the Personal Account.

15.2. The Contractor's remuneration is calculated in rubles of the Russian Federation as a percentage of the amount of each Consumer payment accepted by the Contractor in favor of the Customer as part of the execution of the Order.

The Contractor's remuneration rate depends on the terms selected by the Customer in the Personal Account for transferring funds received by the Contractor from the Consumers, and is indicated on the page https://yandex.ru/legal/crossboard_payment_rates (in the column " The interest rate for calculating the amount of the Contractor's remuneration for the fulfillment of an order to transfer funds to the Customer accepted by the Contractor from Consumers as payment for the Customer's Goods included in the Orders placed on the Service”) and includes VAT at the rate set the current legislation of the Russian Federation.

The Contractor's remuneration is calculated in the following order. The Contractor's remuneration rate is multiplied by the amount of the Consumer's payment accepted by the Contractor in favor of the Customer; the result is rounded to whole kopecks in accordance with the rules of arithmetic; the calculated amount of remuneration is summed up with similarly calculated amounts of remuneration for payments accepted by the Contractor from Consumers in favor of the Customer during the Reporting period. The sum obtained as a result of this calculation shall constitute the Contractor's remuneration for the Reporting Period under this Clause.

The basis for accrual of remuneration for the execution of an order to transfer funds to the Customer accepted by the Contractor from Consumers as payment for the Customer's Goods included in the Orders placed on the Service is the moment when the Order is assigned the status "Delivered" (Delivered to the Consumer), which is displayed in the Personal Account.

15.3 The Consumer's rejection of the Goods paid for in advance on the Yandex Market Marketplace (Clause 1.1 hereof) before or immediately upon receipt of the Goods shall not be considered as basis for recalculation of the Contractor's remuneration for fulfillment of the assignment accrued in accordance with Clause 15.1 hereof.

16. The Contractor shall be entitled to unilaterally change the rate of remuneration specified in Clause 15.1 and Clause 6.1.1 of this Schedule with prior notice to the Customer not later than ten (10) calendar days prior to the date of such change. The notice shall be sent by the Contractor to the Customer to the e-mail address specified in the offer application or supplementary agreement on concluding an Agreement on the terms of the agreement posted on the Internet at https://yandex.ru/market_agreement_crossborder and an Agreement for the provision of services for promoting the Yandex Market Marketplace, on the terms of the agreement posted on the Internet at link https://yandex.ru/legal/marketplace_marketing_agreement. (Clause 2.6 of the Agreement) or in the Personal Account. The new remuneration rate shall become effective from the date of its publication in the Agreement at the following link https://yandex.ru/legal/marketplace_crossboard_terms

17. In case the Customer disagrees with the new rate of remuneration, the Customer shall have the right to terminate the Agreement by notifying the Contractor within the time periods specified in Clause 9.4 of the Agreement by sending this notice to the e-mail address merchant@market.yandex.ru or to the Contractor's manager specified in the Personal Account from the Customer's e-mail address specified in the Personal Account. In this case the Agreement shall be considered terminated within the time periods specified in Clause 9.4 of the Agreement.

18. In case of termination of the Agreement at the initiative of the Customer pursuant to the procedure described in Clause 17 hereof, the provisions of Clause 9.4 of the Agreement shall apply.

19. The Customer shall pay the Contractor's remuneration by way of transfer of the accrued remuneration amount to the Yandex Market settlement account within fifteen (15) calendar days from the date when Yandex Market draws up the Certificate specified in Clause 3.1 of the Agreement. Payment of the sums returned/transferred by Yandex Market to the Consumers (Clause 4 hereof) may be made by withholding the said sum when transferring the payment sums received from the Consumers, or by the Customer’s transfer of the respective sum to the Yandex Market settlement account within fifteen (15) calendar days from the date when Yandex Market draws up the Report specified in Clause 3.1 of the Agreement.

19.1 If the Contractor has withheld the amount of funds returned to the Consumers when transferring funds to the Customer, but the funds received by the Contractor from the Consumers are not sufficient to repay the Customer's debt, the Customer shall transfer the amount of such debt to the Contractor's settlement account within three (3) banking days from the date of the Contractor's invoice for payment of the said debt.

19.2 Instead of issuing the invoice specified in Clause 19.1 hereof, the Contractor shall be entitled to deduct the amount of the Customer's debt from the funds received in favor of the Customer from the Consumers in the subsequent Reporting Periods.

19.3 The Contractor shall be entitled to deduct the amount of the Customer's debt connected with payment of the remuneration accrued to the Contractor from the monetary funds received in favor of the Customer from the Consumers, in particular during the subsequent Reporting Periods.

20. If the funds received from the Consumers in favor of the Customer are insufficient for the Contractor to withhold its remuneration or to withhold the amounts to be returned to the Consumers, the Contractor shall be entitled to suspend fulfillment of the assignment and performance of obligations under Schedule 1 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad until the Customer repays the relevant debt.

21. If the amount of funds paid by the Customer in accordance with Clause 20 of this Schedule is insufficient to refund the amounts of refunds made by the Contractor to the Consumers, the Customer shall pay in accordance pursuant to the procedure stipulated in Clause 19.1 of this Schedule.

22. The Contractor's performance of the actions specified in Clause 4.6 of the Agreement, Clauses 19-20 of this Schedule and aimed at receiving from the Customer payment for the Services rendered in the Reporting Period and remuneration for fulfillment of the assignment shall not affect the cost of the Contractor's Services and the amount of remuneration for fulfillment of the assignment, even if such actions make it impossible for the Customer to receive the funds received by the Contractor from the Consumers within the time periods selected by the Customer in the Personal Account.

23. The Contractor's refunds to the Consumers (both in respect of the full amount paid or any part thereof) in accordance with Clause 11 hereof shall not serve as grounds for revision (reduction) of the amount of remuneration to be accrued and paid to the Contractor in accordance with Clause 15.1 hereof.

24. The term of validity of the assignment shall be equal to the term of validity of the Agreement. Termination of the assignment, including in case of its cancellation by the Customer, shall result in termination of the Agreement.

25. The Parties have agreed that if the Consumer orders the Customer's Goods on condition of paying their cost in installments, the Customer shall assign the Contractor to:

25.1 Provide the functionality of placing an Order on the Service using which the Customer will be able to offer Consumers the opportunity to purchase Goods under a SPA on condition of payment of their cost in installments, and such method of payment shall be governed by the rules on commercial credit in accordance with Article 823 of the Civil Code of the Russian Federation.

25.2 Send a proposal (offer), on its own behalf and at the expense of the Customer, to Microfinance Company T-Finance, Limited Liability Company (hereinafter referred to as the “MFC”) in order to acquire the Customer's rights (claims) against the Consumer connected with payment for the Goods that will arise in the future on the basis of the SPAs if the Consumer meets the following criteria:

Nationality

Age

18 to 70 years old

Mandatory document

Russian passport

Residency status

Settlement or residence in the Russian Federation

Telephone

A cell phone number is mandatory

26. The value of the Customer's rights (claims) shall be determined as the amount of the debt under the respective SPA for the Goods executed on condition of payment of its value in installments.

Schedule 4.1

Refund. Consumer Claims and Arbitration

1. Return/Exchange of Goods.

1.1 Return of Goods of proper quality.

1.1.1 If the Consumer rejects the goods of proper quality purchased by the Consumer before its transfer to the Consumer, the Customer shall refund to the Consumer the money paid for the Goods, except for cases when the Goods having specific properties may be used exclusively by the Consumer purchasing them.

1.1.2 In the case specified in sub-clause 1.1.1 of this Schedule the Consumer shall reject the Goods via the interface of the relevant Order on the Service (in the Consumer's personal account on the Service) or by informing the Contractor thereof by phone, e-mail address of the Contractor or using the feedback form on the Service, subject to the provisions of Schedule 6 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

In the case specified in sub- clause 1.1.1.1 of this Schedule, the Customer shall return the amount of money paid by the Consumer for the Goods within the time periods stipulated by the consumer right protection legislation, but in any case within ten (10) calendar days from the date of receipt of the Goods returned by the Consumer at the Warehouse (subject to the provisions of Schedule 6 to Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad).

1.1.3 If the Consumer rejects the Goods of proper quality purchased by him/her within seven (7) days after delivery of the Goods, the Customer undertakes to refund the monetary funds paid for the Goods to the Consumer, except for cases when the Goods having specific properties may be used exclusively by the Consumer purchasing them.

1.1.4 Refunds to the Consumer in cases provided for in Clause 1.1 hereof shall be made pursuant to the procedure provided for in Clause 2 hereof.

1.2 Return of Non-food Goods of Proper Quality.

1.2.1 If the Consumer applies through the interface of the respective Order on the Service with a request to approve return of Goods of proper quality (in case the goods do not fit or are not to the Consumer's liking) within seven (7) days from the date of delivery of the Goods to the Consumer (not counting the day of delivery of the Goods to the him/her), the Customer shall accept the said Goods, provided that its marketable condition and consumer properties were not changed. The Customer shall refund to the Consumer the monetary funds paid for the Goods within the time periods provided for by the consumer right protection legislation, but in any case within ten (10) calendar days from the date of receipt of the Goods returned by the Consumer to the Customer (in case of delivery services) (subject to the provisions of Schedule 6 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad).

1.2.2 Refunds to the Consumer in cases provided for in Clause 1.2 hereof shall be made pursuant to the procedure described in Clause 2 hereof.

1.2.3 The return of technically sophisticated household goods of proper quality shall be possible if their consumer performance and marketable condition were not changed.

1.3 Return/Replacement of Goods of Improper Quality/Incomplete Goods.

1.3.1 In case of transfer of the Goods of improper quality (including incomplete goods) to the Consumer, the Customer shall be guided by the requirements stipulated by the Law of the Russian Federation Concerning the Protection of Consumer Rights and the Civil Code of the Russian Federation.

1.3.2 Refunds to the Consumer (of the full amount or of any part thereof) in cases related to the sale to the Consumer of Goods of improper quality (including incomplete Goods) shall be made pursuant to the procedure set forth in Clause 2 hereof.

2. Procedure for Refunds.

2.1 If the Customer returns money to the Consumer due to the sale of Goods of improper quality or due to the provision of incomplete or inaccurate information about the Goods, the Customer shall, in addition to the amount of money paid by the Consumer for the Goods, pay to the Consumer the amount of expenses incurred by the Consumer in connection with the purchase of the Goods which consists of the cost of delivery of such Goods to the Consumer (determined according to the Service data on the Order), as well as the Consumer's expenses connected with delivery of such Goods to the Customer (in case of delivery services) (to be determined on the basis of a copy of the receipt issued for payment of the post office services to be submitted by the Consumer).

2.1.1. If the Consumer returns the Goods due to the sale of the Goods of improper quality or due to the provision of incomplete or inaccurate information about the Goods, the Customer shall reimburse the Contractor for the amount of expenses incurred by the latter in connection with delivery of the Goods to the Consumer (if the Goods delivery service was free of charge for the Consumer (according to the Service data on the specified Order), as well as expenses connected with delivery to the Customer (in case of delivery services) from the Consumer (if the Consumer returns oversized Goods at the expense of the Contractor (subcontractor engaged by the Contractor) according to Clause 6 of Schedule 6 to the Yandex Market Marketplace Service Terms and Conditions), and if, when returning the Goods, the Consumer chooses accrual of Points by the Contractor instead of monetary compensation by the Customer for the cost of delivery of the Goods (the term “Point” shall have the meaning assigned to it in the document available at: https://yandex.ru/legal/plus_loyalty) in the amount equivalent to the amount of delivery expenses, the Customer shall reimburse the Contractor for the amount of money equal to the Points accrued to the Consumer (1 Point = RUB 1).The amount of the said expenses shall be transferred by the Customer to the Contractor's settlement account on the basis of the invoice issued by the Contractor within three (3) banking days from the date of the invoice, or the said amount may be withheld by the Contractor when transferring the funds of the Consumers under other Orders made in the Customer's store on the Service to the Customer.

2.2 The amount transferred by the Contractor to the Consumer in accordance with Clauses 2.1 and 2.2 of this Schedule, including compensation to the Contractor for the cost of the return shipment of the Goods, in case the Consumer has chosen the “Easy Return by the Russian Post” method at the expense of the Service, shall be withheld by the Contractor when transferring the Consumer's funds to the Customer under other Orders made in the Customer's store on the Service, or, if the relevant amount was not withheld by the Contractor, the Customer shall transfer the amount of such debt to the Contractor's settlement account within three (3) banking days from the date of the Contractor's invoice for the amount of the said debt.

2.3 Unless otherwise provided for in Clause 3 hereof, the Customer's order (instruction) made by sending to the Contractor a notice of the decision to refund the funds (in accordance with Schedule 6 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad) shall serve as grounds for the Contractor’s refund to the Consumer of the amount of funds subject to refund. If the Customer fails to respond to the Consumer's application information about which was communicated by the Contractor to the Customer (or received by the Customer) pursuant to the procedure and within the time limits provided for in Schedule 6 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad, respectively, the Customer's order (instruction) to transfer to the Consumer the amount of funds determined in accordance with Clauses 2.1 and 2.2 of this Schedule shall be deemed to have been given to the Contractor.

Subject to the consent provided via the Personal Account, when the Consumer requests a refund for the Goods of improper quality, the Customer assigns the Contractor to decide, at its sole discretion, on the refund of funds to the Consumer's account on the basis of photos/video footage provided by the Consumer, opinion issued by an authorized maintenance shop confirming that the relevant defect is a workmanship defect, and provided that the Goods are acknowledged to be of improper quality by the Contractor, at its sole discretion, and provided that the cost of such Goods of improper quality does not exceed RUB 2,000 (two thousands). In this case, the return of the Goods of improper quality from the Consumer to the Customer/Contractor shall not be required.

2.4 If the Consumer makes a claim for refund for the Goods of improper quality, the Contractor shall notify the Consumer of the need to send such a claim to the Customer.

If the Consumer submits a claim for refund for the Goods, the Contractor shall notify the Consumer of the need to submit such a claim to the Customer, or the Contractor shall be entitled to decide on the refund to the Consumer of the funds paid for the Goods, at its own discretion and without the Customer's consent.

The Contractor's decision (made at its sole discretion) to refund the funds to the Consumer's account may be challenged by the Customer within thirty (30) calendar days from the date of receipt of such Goods at the Warehouse, provision of documentary evidence shall be mandatory (opinion of an authorized maintenance shop, expert opinion).

2.5 If the Customer is unable to return the funds to the Consumer, the Customer shall send to the Contractor an application describing the Customer's will to satisfy the Consumer's claim using the Contractor’s resources at the Customer's expense. The amount of the Contractor's expenses shall be transferred by the Customer to the Contractor's settlement account on the basis of the invoice issued by the Contractor within three (3) banking days from the date of the invoice, or the said amount may be withheld by the Contractor when transferring the Consumer's funds to the Customer under other Orders made in the Customer's store on the Service.

2.5.1 If the User acquires the Customer's Goods on condition of payment in installments which has been selected by the Customer in the Personal Account in connection with purchases by the User on condition of payment in installments in accordance with Schedule 4.2, the Customer shall send to the Contractor the application provided for in Clause 2.5. of this Schedule. If there are grounds, the Contractor shall satisfy the Consumer's claim using the Contractor’s resources on behalf and at the expense of the Customer. The amount of the Contractor's expenses shall be transferred by the Customer to the Contractor's settlement account on the basis of the invoice issued by the Contractor within three (3) banking days from the date of the invoice, or the said amount may be withheld by the Contractor when transferring the Consumer's funds to the Customer under other Orders for the Customer's Goods placed on the Service.

If the Customer fails to fulfill the obligation set forth in this Clause, and the Customer satisfies the Consumer's claim on its own, the Contractor shall be entitled to withhold the amount of funds to be refunded at the Consumer's request from the Consumer's funds connected with other Orders for the Customer's Goods placed on the Service.

3. Arbitration

3.1 If the Consumer is not satisfied with the decision made by the Customer due to the Customer's violation of the terms and conditions of the SPA concluded with the Consumer (including cases of transfer of Goods of improper quality/damaged Goods/incomplete Goods, issued connected with exchange/return of Goods, etc.), an arbitrator of the Contractor's Quality Assurance Service (the “Arbitrator”) shall be engaged to assist in settling the Consumer's claim.

3.2 Within 24 hours the Customer shall provide the Arbitrator with the documents requested by the Arbitrator for the purposes of making a decision on the claim, or shall notify the Arbitrator of the deadline for providing the documents which shall not exceed two business days, and shall submit information regarding the Goods and the Order sold to the Consumer. Failure of the Customer to provide the Arbitrator with the requested documents may serve as grounds for the Arbitrator to rule on the claim in favor of the Consumer, in particular, if absence of violations of the terms and conditions of the SPA executed with the Consumer on the part of the Customer cannot be confirmed by any other documents/information provided to the Arbitrator.

3.3 The approximate term for consideration of the claim by the Arbitrator engaged shall be 10 calendar days. The said term may be extended by the Arbitrator's decision in absence of the required documents/information to be provided by the Consumer and/or the Customer.

3.4 Based on the results of consideration of the claim not settled by the Consumer and the Customer, the Arbitrator shall make a decision in favor of the Customer or the Consumer based on the documents and information provided by the parties in the course of consideration of the claim, as well as other information available to the Arbitrator regarding the respective Order.

3.5 The Customer shall respect the decision delivered by the Arbitrator based on the results of the consideration of the claim, if the decision is made in favor of the Consumer.

If the Customer disagrees with the Arbitrator's decision, the Customer may, using the feedback form or by sending a letter to merchant@market.yandex.ru, file an appeal against the Arbitrator's decision within one calendar day from the date of the Arbitrator's decision. In this case, the Customer's reasoned objections shall be considered by another Arbitrator who will issue a final decision in favor of the Customer or the Consumer.

3.6 By way of procedure described in this Schedule the Contractor shall assist the parties in resolving their disagreements related to the Customer's performance of its obligations under the SPA concluded with the Consumer, and shall not be a person authorized by the Customer to accept and satisfy consumer claims in respect of the Goods of substandard quality, and the above claims shall be satisfied directly by the Customer.

Consideration of disagreements between the Consumer and the Customer by the Arbitrator shall not deprive them of the possibility to resolve the dispute by other means provided for by law.

3.7 If the Arbitrator rules in favor of the Consumer, the Customer's order to transfer to the Consumer the funds paid by the latter for the Goods, as well as the amount of the Consumer's expenses determined in accordance with Clause 2.2 of this Schedule, shall be deemed to have been submitted to the Contractor. And any disputes arising between the Contractor and the Customer regarding the Arbitrator's decision shall be resolved directly between the Contractor and the Customer and shall not affect the validity of the order for transfer of funds to the Consumer provided in accordance with this Clause. The said order shall be fulfilled by the Contractor pursuant to the procedure provided for in Schedule 4 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

Schedule 4.2

Procedure for Payment in Installments for Users

1. If technically possible, the Contractor shall provide the Customer with the opportunity to select the Customer's Goods that may be purchased by the User on condition of payment in installments via the Personal Account (service of organizing payment in installments for Users).

2. The Customer shall determine, at its sole discretion, which Goods may be purchased by the User on condition of payment in installments. At the same time, the Customer agrees that the service of organizing payment in installments for Users may not be provided for certain categories of Goods. The relevant information shall be communicated to the Customer via the Personal Account.

3. The cost of organizing payment in installments for Users shall be determined as follows:

3.1 The cost of organizing payment in installments for Users is set in the amount of certain % (percentage) of the cost of the Customer's Goods (percentage rate) which were purchased by the User on condition of payment in installments.

3.2 The percentage rate stipulated in Clause 3.1 of this Schedule shall be determined in respect of each item of the Goods purchased by the User on condition of payment in installments and shall depend on the time period set for payment in installments selected by the Customer for such Goods in the Personal Account.

3.3 The percentage rate stipulated in clause 3.1 of this Schedule is available at: https://yandex.ru/legal/marketplace_parts_rate_table.

3.4 The products obtained in accordance with Clause 3.1 hereof (taking in to account the relevant rounding) for each item of the Goods of the Customer which was purchased by the User on condition of payment in installments shall be summed up. The calculated sum of the service fee in connection with the Customer's Goods purchased by the User on condition of payment in installments shall be summed up with similarly calculated sums for other Goods of the Customer purchased by the User on condition of payment in installments during the Reporting Period.

The relevant amount shall represent the cost of service of organization of payment in installments for Users rendered to the Customer during the Reporting Period. The cost of organization of payment in installments for Users calculated as above shall include VAT at the rate established by the current legislation of the Russian Federation.

3.5 To calculate the cost of organization of payment in installments for Users, the cost of the Customer's Goods valid at the moment of placing an Order by the User before any discounts or promotions are applied to such Goods shall be taken into account.

4. Simultaneous fulfillment of the following conditions shall serve as grounds for charging the cost of organization of payment in installments for Users:

The User’s placement of an Order on the Service provided such Order includes the Customer's Goods selected by the Customer in accordance with this Schedule for purchase by the Users on condition of payment in installments and purchased by the User on the same condition.
The fact that “Delivery" status (Delivery/Transferred for delivery) is assigned to the Order which includes the Customer's Goods purchased by the User on condition of payment in installments, or that the User agreed with the Yandex.Split Terms of Use (https://yandex.ru/legal/yandex_split) and/or the terms of the agreement on the payment procedure or other similar agreement with the Credit Institution or the Customer, whichever is earlier.

4.1 And in case of cancellation of the Order which includes the Customer's Goods purchased by the User on condition of payment in installments before the Order is assigned “Delivery” status (Delivery/Transferred for delivery) through the Customer's fault, the service of organization of payment in installments for Users shall be considered to have been rendered to the Customer in respect of the said Goods, and the Contractor shall charge the cost of organization of payment in installments for Users from the Customer.

4.2 In case of cancellation of the Order which includes the Customer's Goods purchased by the User on condition of payment in installments after the Order has been assigned “Delivery” status (Delivery/Transferred for delivery), or after the User has accepted the Yandex.Split Terms of Use (https://yandex.ru/legal/yandex_split) or the terms of the agreement on the payment procedure, or any other similar agreement with the Credit Institution or the Customer, at the initiative of the User or the Contractor, or in case the User returns the said Order or the Customer's Goods purchased by the User on condition of payment in installments within thirty (30) days from the moment when the Order was assigned “Delivery” status (Delivery/Transferred for delivery), the cost of organization of payment in installments for Users shall be reduced in respect of the Goods which represent the cancelled part of the Order or which were returned by the User, in connection with the Reporting Period during which the said cancellation or return of the Order or Goods of the Customer took place. In this case the cost of organization of payment in installments for Users during the Reporting Period in connection with which it was accrued shall not be recalculated, the service of organization of payment in installments for Users shall be considered to be properly rendered and shall be paid for. The Contractor reserves the right to refund the paid cost of organizing payment in installments for Users, in particular, upon the Customer's request.

For the purposes of this Clause 4.2, the day when the Contractor refunds the money to the User shall be deemed the moment of canceling the Order or returning the Order or the Goods.

4.3 The status of the Order shall be displayed in the Personal Account. The status of the Order which contains the Customer's Goods shall also be available in the detailed report on the statistics via the Personal Account.

5. The Parties have agreed that during the term set by the Contractor in the Customer's Personal Account, the Customer's Goods may be purchased by the Users on condition of payment in installments in accordance with the Yandex.Split Terms of Use (https://yandex.ru/legal/yandex_split). In this case the cost of service of organization of payment in installments for Users rendered by the Contractor to the Customer in accordance with this Clause 8 within the period set by the Contractor in the Customer's Personal Account shall not be charged separately and shall be included in the cost of the Services under the Agreement.

Schedule 5

Schedule 5 Delivery Organization Services under FBS Last Mile model (Sales with Fulfillment of store and organization of delivery to the Consumer from the sorting center/warehouse of the Contractor)

1. Terms of provision of Services rendered under FBS Last Mile model:

1.1. The Contractor renders to the Customer the following range of services ("Delivery Organization Services"):

1.1.1. organization of acceptance of Consignments at a warehouse/sorting center/order pick-up point located in Russia;

1.1.2. organization of delivery of Consignments;

1.1.3. organization of returns of Consignments/partial returns of Consignments;

1.1.4. search for Consignments in case of their loss after transfer for delivery to the Consumer;

1.1.5. provision of materials for placement of the Barcode and packaging of Consignments;

1.1.6. storage of return Consignments at the sorting center and/or order Drop-off point, if this is stipulated by the terms of this Schedule.

1.2. An Application for the Services specified in paragraphs 1.1.1 and 1.1.5 of this Schedule, with respect to the relevant Consignments, is considered to be automatically processed at the time the User places an Order on the Service in which the Customer's Products are available (i.e., at the time the Consumer concludes a SPA with the Customer on the Service). Applications received in this manner have full legal force and are considered to be submitted in writing. Information within the Schedule for Services is transferred by the Parties via electronic exchange, including via API.

1.3. The Customer is obliged to fill in the forms of documents/tables posted in the Customer's Personal Account, which determine the characteristics of the Consignments, as well as other data that are important for the Contractor to provide services under the Contract and/or transfer the specified information to the Contractor via the Personal Account, including via API.

1.4. The Parties have agreed that the Consignments shall be transferred by the Customer directly to the sorting centers and warehouses of the Contractor specified by the Contractor.

1.5. The Contractor undertakes to:

1.5.1. provide Services in accordance with the Applications agreed upon by the Parties in the manner prescribed by this Schedule;

1.5.2. take all possible measures to ensure the safety of the transferred Consignments;

1.5.3. accept Consignments, check the integrity of the Consignment packaging and the availability of the necessary accompanying documents;

1.5.4. notify the Customer of damage, destruction or shortage of Consignments during delivery to the Consumer;

1.5.5. transfer to the Customer, in the manner agreed upon by the Parties, materials for placing the Barcode and packaging the Consignments.

1.6. The Customer undertakes to:

1.6.1. form and assemble Consignments in accordance with the Application on the Service of the relevant Users in accordance with the requirements of this Schedule;

1.6.2. ensure that Consignments are ready for transfer to the Contractor for further delivery to the Consumer within the time period agreed upon by the Parties via e-mail and/or the Personal Account, ensure that the Goods are shipped to the Sorting Center in accordance with the schedule agreed upon in the Personal Account (if the specified schedule is not observed, the Goods may not be accepted);

1.6.3. carry out packaging/repackaging, placing the Barcode on the Consignments in the event of receipt of a notification from the Contractor in accordance with clause 1.5.4. of this Schedule.

1.6.4. transfer the Consignments to the Contractor under the acceptance certificate specified in Schedule No. 3.2 of the terms and conditions for the provision of Yandex Marketplace Services, published at https://yandex.ru/legal/marketplace_service_agreement;

1.6.5. accept Consignments from the Contractor under the form of the Consignments Return Certificate specified in Schedule No. 3.5. of the terms and conditions for the provision of Yandex Marketplace Services, published at https://yandex.ru/legal/marketplace_service_agreement.

1.6.6. provide the Contractor with information about the Products (the number of accounting units and their condition, status) available in the Warehouse and/or the Customer’s store through the Personal Account;

1.6.7. in real time, maintain the relevance of the information posted on the Service on the product range, retail prices and other information on the Products, stipulated by the legislation on the protection of consumer rights of the Russian Federation, and promptly update the said information.

1.6.8. ensure that the Consignments are marked with a Barcode, as well as other information necessary for the delivery of the Consignments to the Consumer in accordance with the requirements set out in this Schedule;

1.6.9. provide the Contractor with information on the nature of the Product included in the Consignments, its properties, the procedure for handling it, precautions, conditions for transportation and storage of Consignments.

1.6.10. The Customer undertakes not to provide for shipment Consignments with Products prohibited from being sent by the current legislation of the Russian Federation, including, but not limited to, those listed in Schedule No. 2 of these Terms and in Schedule No. 3.1. terms of provision of Yandex Marketplace Services, published at https://yandex.ru/legal/marketplace_service_agreement.

1.6.12. The Contractor has the right to limit the display of Product Offerings, suspend the provision of Services and/or terminate this Agreement with the Customer unilaterally in the following cases (the list is not exhaustive):

1.6.12.1. If the Contractor comes to the conclusion that there are sufficient grounds for applying the relevant measures based on the results of the check conducted by the Contractor in connection with the receipt of a negative review/negative reviews about the Customer, contained/contained, in particular:

in reviews of Users/Consumers;
in feedback forms on the Help pages;
in responses of Users/Consumers to system notifications from the Service;
in requests from Users to the support service via letters and/or phone calls.

1.6.12.2. In the event of a material violation in determining the statuses of the relevant Orders, in accordance with https://yandex.ru/dev/market/partner-marketplace-cd/doc/dg/reference/put-campaigns-id-orders-id-status-docpage.

1.6.12.3. In the event of a fundamental change in the price of the Goods, either upward or downward.

1.6.12.4. If the partner quality index does not meet the requirements specified at https://yandex.ru/support/marketplace/delivered-by-marketplace/quality-score.html, or if the total number of Orders is insufficient to calculate the partner quality index.

1.6.12.5. If the methods described in the section for connecting to the Yandex Marketplace software interface (https://yandex.ru/dev/market/partner-marketplace-cd/doc/dg/concepts/about-docpage) do not work correctly and lead to unstable operation of the API on the part of the Customer, the Contractor has the right, without notice and at its own discretion, to terminate or suspend the Customer's access to the Service or to its individual functions using his account, without explanation, including in the event of a violation by the Customer of the requirements of these Terms.

1.7. In the event of a violation by the Customer of the obligations set forth in clause 1.6. of this Schedule, the Contractor shall not be liable for the loss or damage of Consignments or violation of Order deadlines.

1.8. The Customer understands that the address specified by it in the Personal Account is brought to the attention of the Consumer in the Product Offer. If, in accordance with applicable law, the Consumer has the right to return the Product, then the return Consignments may also be sent by the Consumer himself to the address specified by the Customer. In this case, the Customer also has the right to provide a telephone number and email address of a contact person to enable the Consumer to send the return shipment by courier service.

In the event of a change in the above data, the Customer undertakes to independently make the appropriate changes through the Personal Account, within 2 (two) business days from the date of their change. In the event of a violation by the Customer of the obligations established by this clause, the Contractor shall not be liable for violations of the Consumer's rights related to incorrect sending and/or loss of return Consignments.

In case of inaccuracy of the provided data or non-compliance with the provisions of this paragraph, the decision to return funds to the Consumer is made by the Contractor independently, guided by the Law of the Russian Federation "On Protection of Consumer Rights", without the possibility of appeal by the Customer.

1.9. The Customer guarantees that the delivery of orders to the Russian Federation occurs only after the Order is placed by the Consumer, and undertakes to comply (if applicable) with the requirements imposed on it, established and approved by the Decree of the Government of the Russian Federation of April 26, 2019 No. 515 "On the system of marking goods by means of identification and traceability of the movement of goods".

1.10. The Customer must not transfer goods subject to mandatory marking as part of the order to the sorting center, warehouse of the Contractor and / or delivery service. If the Customer has violated this requirement, the Contractor has the right to cancel such an order at any time, without any compensation, and the Customer undertakes to pay a penalty in the amount of 100% of the order value, as well as compensate the Contractor for all losses, including those related to the Contractor receiving a fine for violating the legislation on the system of marking goods by means of identification and traceability of the movement of goods, as well as those related to the Contractor receiving a fine for the absence of a product identification code on the receipt.

2. Cost of Services

2.1. The cost of Services provided by the Contractor under this Schedule is calculated in accordance with the following rates:


	Delivery from a warehouse in Russia
Parcel delivery rate per 1 kg. in order	100,00 Russian rubles
Parcel delivery rate per 1 pc. in order	300,00 Russian rubles

Formula for calculating the cost of services

a + b * x = cost of delivery services, where:

a = parcel delivery rate per 1 piece in the order

b = parcel delivery rate of physical weight per 1 kilogram in the order

x – physical weight of the order in kg, weight is rounded up in 100 gram increments.

The cost of Services includes VAT at the rate established by the current legislation of the Russian Federation.

2.2. In the event of the Consumer's refusal of the Order and when returning Orders to the sorting center/order acceptance point/return warehouse, storage of such Order is not charged separately and is included in the cost of delivery services.

2.3. The Contractor has the right to change the rates in this Schedule unilaterally with prior notice to the Customer no later than 10 (Ten) calendar days before the date of such change. The notification is sent by the Contractor to the Customer at the address, e-mail specified in the Application (clause 2.4 of the Agreement) or in the Personal Account. The new rates come into force from the date of their publication and apply to all Applications for delivery services issued after the publication of the new prices at the link https://yandex.ru/legal/marketplace_crossboard_terms. At the same time, the cost of Services for Applications agreed upon by the Parties before the new prices come into force is not subject to change (unless other conditions for the entry into force of the new prices are additionally established by the Contractor when publishing the changes on the page https://yandex.ru/legal/marketplace_crossboard_terms)

2.5. In case of disagreement with the changed prices specified on the page https://yandex.ru/legal/marketplace_crossboard_terms, the Customer has the right to terminate this Agreement by notifying the Contractor within the timeframes specified in clause 9.4 of the Agreement by sending this notice to the e-mail address merchant@market.yandex.ru or to the Contractor's manager specified in the Personal Account, from the Customer's e-mail address specified in the Personal Account. In this case, the Agreement is considered terminated within the timeframes specified in clause 9.4 of the Agreement.

2.6. The Order (Application) for the return of Goods is placed by the Customer in the Personal Account. The Goods for which the Order (Application) for return is placed are removed by the Customer from the Warehouse and/or Sorting Center specified in the Personal Account when generating a report on unredeemed orders. The full “List of Warehouses and Warehouse Operators” is published at the link https://yandex.ru/legal/marketplace_services_warehouses, unless otherwise provided by the terms of the Agreement, the functionality of the Personal Account and/or additionally agreed upon by the Parties.

2.6.1. Return of unredeemed orders from the pick-up point (PP) is carried out directly at the pick-up point (PP) during its working hours, without placing an Order (Application) for the return of the Goods in the Personal Account.

2.7. The Contractor has the right, for the purposes of rendering Services under the Agreement , at its own discretion, at any time and at its own expense, without the consent of the Customer, to move Goods between Warehouses and/or Sorting Centers not provided for in this Agreement. Information on the movement of Goods between warehouses is available to the Customer in the Personal Account.

2.8. Goods are issued from storage to the Customer or a third party on the basis of an Order (Application) for the issue of Goods formed from Goods in the Warehouse. Goods are packed in packaging corresponding to the nature of the Goods and the conditions of transportation. If the returned Goods are packed in pallets or sealed boxes, the recipient of the Goods accepts the Goods according to the number of cargo places without opening and checking the contents.

2.9. The Order (Application) for return is issued by the Customer by selecting the appropriate available date and time in the calendar in the Customer's Personal Account. The Customer has the right to change or cancel the date and time of the Application for return, provided that such changes were made no later than 48 hours before the original date of the Application for return.

2.10. If the specified Order (Application) for the return of the Goods cannot be fulfilled by the Contractor at the Warehouse and/or Sorting Center selected by the Customer, the Customer is informed about this via the Personal Account, where the procedure for further actions of the Customer necessary to fulfill the Order (Application) for return will be indicated.

2.11. The Order (Application) for return is processed no less than 10 (Ten) business days before the expected date of return of the Goods to the Customer at the Warehouse and/or Sorting Center.

2.12. The issue (return) to the Customer of the Goods accepted by the Contractor for storage in accordance with paragraph 2.2 is carried out on the basis of the Acceptance Certificate.

2.12.1. The issuance (return) of the Goods accepted by the Contractor for storage to the Customer or a third party, as well as unredeemed orders, is carried out by the Customer's representative who has the original or a copy of the power of attorney to receive the Goods, executed in accordance with form M2; the original document certifying the identity of the Customer's representative; and if the Customer does not use a seal in its activities - upon additional presentation of a copy of the letter stating that the Customer works without a seal.

2.13. The procedure for issuing (returning) the Goods to the Customer is provided for in Section II, paragraphs 6.1. - 6.2. Schedule 2.1 of the terms of provision of Yandex Marketplace Services, published at https://yandex.ru/legal/marketplace_service_agreement.

3. Integration. Test order. Access to the Service.

3.1. Within 10 business days from the date of conclusion of the Agreement, the Customer is obliged to perform the necessary initial settings in the Personal Account in accordance with the conditions specified on the page https://tech.yandex.ru/market/partner-marketplace-cd/doc/dg/concepts/about-docpage.

3.2. In addition to the conditions specified in paragraph 3.1. of the Terms, for the purposes of interaction with the Service, the Customer is obliged to carry out integration via the Service API in accordance with the rules specified on the page https://tech.yandex.ru/market/partner-marketplace-cd/doc/dg/concepts/about-docpage.

3.3. Test orders.

3.3.1. After the Customer has fulfilled the conditions specified in paragraphs 3.1. and 3.2. of this Schedule, the Customer has the right to create test orders in the Personal Account on the "Working with test orders" page and monitor the correctness of work with Orders by simulating typical user scenarios (via API or through the Personal Account) in accordance with the conditions specified on the page https://yandex.ru/support/marketplace. The cost of Services within the framework of test orders is not charged.

4. Procedure for acceptance and return of Consignments

4.1. Consignments are accepted by the Contractor daily in accordance with the time interval specified in the information in the Personal Account, or agreed upon by the Parties via e-mail and / or Personal Account. The Contractor does not arrange for the Delivery Person to arrive at the Customer to Accept the Consignment and does not pick up the Consignments from the Customer's warehouse.

4.2. The Contractor ensures acceptance of Consignments at the address and time interval specified in the Customer's Personal Account, agreed upon by the Parties via e-mail and / or Personal Account.

4.3. The Customer shall independently ensure the transfer of Consignments. If the Consignments acceptance location is located in a paid parking zone, the costs associated with paying for the parking of the vehicle shall be borne by the Customer.

4.4. The Customer shall prepare the Consignments for transfer to the Contractor and transfer the Consignment within the timeframe agreed upon by the Parties via e-mail and/or Personal Account.

4.6. The Customer is obliged, where applicable, to include in the packaging of the transferred Consignments a warranty card, instructions, and other documentation that must be transferred to the Consumer upon delivery of the Goods in accordance with consumer protection legislation.

4.7. The Consignments shall be accepted exclusively from the Customer.

4.8. In accordance with the terms of this Schedule, Consignments shall be accepted based on the total number of Consignments packages.

4.8.1. Acceptance based on the total number of Consignments packages:

shall be carried out without recounting the Goods included in the Consignments and shall be carried out on the basis of the acceptance documents executed by the Customer in the form specified in Schedule No. 3.2. of the terms of provision of Yandex Marketplace Services. In confirmation of acceptance of the Consignments, the Contractor or subcontractor signs and stamps the acceptance certificate prepared by the Customer and containing the following information: name of the Customer, date of acceptance of the Consignments, number of packages of Consignments, Declared Value of the Consignments, Consignments number, as well as other information agreed upon by the parties. The actual number of accepted packages of Consignments is reflected in the acceptance documents.

4.8.2. Acceptance by the total number of packages of Consignments formed into pallets (hereinafter referred to as pallets):

is carried out without recounting the Consignments formed into pallets, and is carried out on the basis of acceptance documents prepared by the Customer in the form specified in Schedule No. 3.2. of the terms of provision of Yandex Marketplace Services. In confirmation of acceptance of pallets, the Contractor or Subcontractor signs and stamps the acceptance certificate prepared by the Customer and containing the following information: name of the Customer, date of acceptance of pallets, number of pallets, Declared Value of Consignments formed into pallets, pallet numbers, as well as other information agreed upon by the parties. The actual number of accepted pallets is reflected in the acceptance documents. If the Contractor discovers discrepancies in the number of Consignments, the absence of a Consignments Label, damage to the packaging, or other discrepancies during acceptance of orders at the Warehouse, the Contractor shall send the identified discrepancies by e-mail in the form of an e-mail or in the format of a unilateral act of discrepancies. Such notification is unconditionally accepted by the Customer as a duly executed document confirming the discrepancies in the number of Consignments identified by the Contractor or Subcontractor. Acceptance of Consignments by the Contractor for the total number of Consignments, including those formed into pallets, can be carried out on the basis of electronic Consignment Acceptance Certificates (SACC) by signing with a simple electronic signature (SES) in the manner. To generate SACC of Consignments, the Customer must apply the appropriate settings in the Personal Account. In confirmation of Consignments acceptance, the Contractor also signs the SACC using SES. If the Contractor detects discrepancies in the number of Consignments during Consignments acceptance at the Contractor's Warehouse, as well as in the absence of a Consignments Label, damage to the packaging, or detection of other discrepancies, the Contractor generates a unilateral Act on the identified discrepancies, available to the Customer in the Personal Account. The Contractor also sends the Customer information on the identified discrepancies in the form of an e-mail. Such information is unconditionally accepted by the Customer as a duly executed document confirming the discrepancies in the quantity and quality of Consignments identified by the Contractor.

4.8.2.1. Procedure for using the SES and signing the SACC:

4.8.2.1.1. The Customer provides the Contractor in the Personal Account with information about the person authorized by the Customer to sign documents in accordance with paragraph 4.8.2.1, which allows for reliable identification of such representative. The Customer is solely responsible for ensuring the confidentiality of such authorized representative's access to the functionality of the Personal Account that allows signing documents, as well as the confidentiality of the SES identifier and its protection from unauthorized access and use by third parties.

4.8.2.1.2. The Contractor shall not be liable for any damages caused to the Customer as a result of the Customer's breach of the confidentiality of the SES identifier and unauthorized access to it by third parties. If the Customer has not notified the Contractor of the breach of confidentiality of the SES identifier and unauthorized access to it by third parties, electronic documents signed using the Customer's SES identifier are considered to be signed by the Customer.

4.8.2.1.3. The encrypted signature of the Customer consists of the date and time of signing, as well as a combination of unique numeric, alphabetic, symbolic or combined codes formed from the SES identifier (Customer login) and information about the Customer (name, registration number and full name of the authorized representative of the Customer).

4.8.2.1.4. The procedure for signing the SACC: when transferring Consignments to the Contractor, the Customer logs into the Personal Account using the SES identifier, checks the information in the SACC, including information about the shipped Consignments, and, if the information is specified without errors, clicks the "Finish" button ("sign", "agreed", "confirm" or other similar in meaning), thereby confirming that the Customer has read and agrees with the SACC.

After activating the specified button, the SACC is considered signed by the Customer's SES, which is accompanied by a record in the system log (the Contractor's database) about the time of the action. In this case, the SACC will display an encrypted inscription allowing the identification of the Customer and his authorized representative. The Contractor's SES is displayed in a similar way after receiving the Consignment at the Contractor's Sorting Warehouse in the destination country.

4.8.2.1.5. The Parties acknowledge that electronic documents signed using the PEP identifier using the Personal Account and with the activation of hypertext elements are considered signed by the Parties and are equal in legal force to documents drawn up on paper and signed with a handwritten signature.

4.9. When accepting a Consignments (or pallets), the Contractor or Subcontractor shall have the right to perform a preliminary check of the Consignment’s (or pallets’) packaging/Barcode compliance with the requirements established by this Schedule and to refuse to accept the Consignments (or pallets) if the packaging/Barcode does not comply with the specified requirements, which shall be recorded in the Consignments (or cargo spaces (pallets) Acceptance Certificate).

4.10. When accepting Consignments, the Subcontractor shall under no circumstances open the Consignments’s packaging or check the quality, functionality and quantity of the Goods included in the Consignments, or the quantity of Consignments formed into pallets, checking exclusively the Consignments (or pallets’) packaging for its integrity and absence of external damage.

4.11. The Contractor shall bear the risks of accidental loss and/or damage to the Goods included in the Consignments from the moment of acceptance from the Customer, provided that the Customer complies with the conditions for proper packaging of the Consignments.

4.12. The list of Products not accepted for delivery is specified in Schedule No. 3.1. of the terms of provision of Yandex Marketplace Services, published at https://yandex.ru/legal/marketplace_service_agreement. If, in the process of rendering Services by the Contractor, it is established that the Product enclosed in the Consignment is included in the above list, the Contractor undertakes to notify the Customer thereof and also has the right to refuse to accept such Consignment and not deliver it to the Consumer.

4.17. When transferring Consignments, the Customer is obliged to provide the Contractor with the necessary complete and reliable information about the nature of the Product enclosed in the Consignment, its properties, as well as the procedure for handling it, precautions and storage conditions.

4.18. In the event of a violation by the Customer of any provisions of the procedure for accepting Consignments under this Schedule, the Contractor has the right to refuse to accept the Consignments from the Customer. All expenses incurred by the Contractor in connection with the Customer's violation of the specified conditions, including claims from Consumers, are subject to reimbursement by the Customer within three days from the date of the Contractor's submission of the relevant demand.

5. The procedure for packaging and placing the Barcode on Consignments

5.1. Consignments must be packed in packaging that corresponds to the nature of the Product, the conditions of transportation, delivery and travel time, excluding the possibility of damage to the Product under normal conditions of its processing, transportation and delivery, access to the Product without breaking the integrity of the packaging in accordance with the conditions published on the page https://yandex.ru/support/marketplace.

5.2. Consignments s formed into cargo spaces must not exceed the size and permissible weight restrictions published on the page https://yandex.ru/support/marketplace.

5.3. The box must allow for the placement of all products from the order, taking into account the signs of manipulation and features of the Products. Before placing the goods in the Consignments box, it is necessary to inspect the Goods, check the completeness and quality of the Goods (by external signs), check for damage to the consumer packaging of the Goods, the presence of the necessary information about the Goods and its manufacturer, etc.

5.4. General requirements for the Goods, their type and the order of placement in the Consignments box are published on the page https://yandex.ru/support/marketplace/orders/fbs/rules.html. The Parties understand that the requirements for the goods under the FBS model specified on this page are applicable to the FBS Last Mile model.

5.4.1. General requirements for the formation of pallets are published on the page https://yandex.ru/support/marketplace/orders/fbs/pallet.html, as well as in clause 5.4.2.1. of this Schedule.

5.4.1.1. Formation of pallets:

Orders must be formed in a pallet space, wrapped in stretch film without access to the contents and Orders, no more than 1.8 m high, returns may be transferred in bags, as well as in bulk up to 2 cubic meters.

5.5. It is prohibited to place Goods in a Consignments and/or Consignments on a pallet in violation of handling marks, product characteristics or objective logic.

5.6. To place the Barcode on the Consignment, a sticker (label) is used, which is necessary for further delivery of the Consignment by the Supplier to the Consumer.

5.7. Each Consignment transferred to the Contractor for delivery is marked with a special sticker (label), printed by the Customer in accordance with the Contractor's requirements specified on the page https://yandex.ru/support/marketplace/delivered-by-marketplace/marking.html, and containing a unique Consignment code (barcode), as well as other information agreed upon by the parties, necessary for the provision of Services and delivery of the Consignment to the Consumer in compliance with the conditions specified on the page https://yandex.ru/support/marketplace/orders/fbs/marking.html, as well as the following conditions:

5.7.1. The sticker (label) is printed on special A6 self-adhesive paper, ensuring reliable adhesion of the sticker and the packaging material of the Consignment at temperatures from - 40 to + 40 degrees Celsius.

5.7.2. If the sticker (label) applied to the Consignment does not comply with the requirements of clause 5.7. of this Schedule, the Contractor has the right to refuse to accept the Consignment and/or return the Consignment to the Customer in accordance with the terms of this Schedule.

5.8. With the Goods, the Customer is obliged to transfer to the Consumer the duly certified copies of certificates of conformity and/or declarations of conformity and/or registration certificates for the Goods or other documents required to be provided to the Consumer by virtue of applicable law in accordance with the legislation on the protection of consumer rights of the Russian Federation.

6. General terms of delivery of Consignments

6.1. The Consignments are delivered by the Suppliers within the timeframes agreed with the User when placing the Order on the Service.

6.2. General terms and conditions for the provision of services for Product Offerings from the category of clothing, footwear, accessories (Fashion Category)

6.2.1. If the relevant functionality is available when the Consumer places the Order on the Service, the Consumer has the right to try on items included in the delivered Order from the category of clothing, footwear and accessories exclusively at the order pick-up points, and the risk of accidental loss or accidental damage to the Product passes to the Consumer from the moment the Order is handed over to him, including for trying on.

6.2.2. The Consumer is given the opportunity to refuse one or more Products in the Order (partial redemption) or the entire Order when receiving an Order with Products from the clothing, footwear and accessories category at a branded Yandex Market order pick-up point. In this case, the service of providing the User with a fitting and partial redemption of Products from the Fashion category is not additionally charged and is included in the cost of the Services for posting the Customer's Product offers and providing the functionality that allows the User to conclude a contract for the sale and purchase of the Customer's Product on the Service.

6.2.3. If the functionality is available, the Customer may be given the opportunity to track changes in the Order composition and cost in the Personal Account in the event of a partial redemption of the Order by the Consumer.

6.2.4. Products in the clothing, footwear and accessories category are allocated to a separate Order with a separate number. The total number of Products in the Order for the clothing, footwear and accessories category must not exceed the quantity determined by the Contractor and displayed on the Service.

6.2.5. The Customer undertakes to provide the Contractor with the EAN code (a barcode standard used to encode the product and manufacturer identifier) or UPC (universal product code) for each Product. In the event of failure to provide EAN or UPC codes for shipped products or provision of inaccurate codes, the Contractor has the right to cancel such an order without any compensation.

6.2.6. Products that have not undergone processing/pre-sale preparation after being tried on by the Consumer are considered used and cannot be included in the Order or sold again on the Service.

6.2.7. The Contractor shall not be liable under the Agreement for losses associated with damage (spoilage) of the Customer's product due to the fault of the Consumer.

6.3. The Contractor undertakes to ensure the availability of documentary evidence of the transfer of the Consignments to the Consumer. The Carrier has the right, when delivering the Consignments to, at its own discretion, arrange the transfer of the delivered Consignments to Consumers (Recipients) — individuals using paper documents (waybills, delivery registers, acceptance certificates, etc.).

6.4. The Contractor undertakes, at the request of the Customer, to provide a copy of the document confirming the delivery of the Consignments to the Consumer.

6.5. The Delivery of the Goods to the Consumer is carried out by the Supplier in accordance with the method selected by the User when placing the Order:

to Order Pick-up Points;
courier delivery to the door, or to the first checkpoint, security point, or other areas with limited access if access to the door is impossible. The Contractor shall not be liable for the impossibility of delivering the Goods to the Consumer in an area with limited access if the Consumer has not provided appropriate access;
to the post office.

6.6. The delivery of the Consignments to the Consumer is carried out within 20 (twenty) minutes from the moment the Recipient is notified by the Delivery Person of arrival at the address specified in the Order. After the specified period of time, the Delivery Person has the right to leave the Consignments delivery address. In this case, the Consignments delivery service is considered to have been rendered properly and is subject to payment by the Customer in full.

6.7. The Consumer's refusal to accept and pay for the Consignment upon delivery shall be recognized by the Parties as the Consumer's refusal to enter into a contract of sale and purchase of the goods with the Customer, of which the Contractor shall notify the Customer via the Personal Account no later than 5 (Five) business days from the date of delivery. It is not possible to transfer to the Consumer only a part of the Goods included in the Consignment.

6.8. Provided that the Consumer's refusal to accept the delivered Consignment was not related to a shortage, damage and/or loss of the Goods included in the Consignment that arose as a result of the Contractor's improper provision of services for the delivery of the Consignment, the cost of the Services under this Application is not subject to revision and must be paid by the Customer in full.

6.9. If the Consumer refuses to accept the Goods after opening the Consignment package, the Supplier shall pack the Goods not accepted by the Recipient in such a way as to prevent access to them. Packaging and placement of the Barcode on the returned Consignment shall be performed in accordance with the requirements established by this Schedule.

6.10. In case of return, the Consignment status shall be reflected in the Personal Account in the relevant Order.

6.11. Undelivered, unreceived and refused Consignment.

6.11.1. Consignment that are not delivered to the Consumer within the time period specified in the Order for the following reasons: absence of the Consumer, refusal of the Consumer to receive the Consignment, failure of the Consumer to appear at the Pick-up Point/Post Office/Post Office, as well as for other reasons that led to the Consumer's refusal of the Order before receiving it, are returned within a period equal to the direct delivery period of the Consignment to the Consumer + 15 business days, by the Carrier:

if the Goods were transferred to a sorting center/order acceptance point located in Moscow or the Moscow Region for delivery to the Consumer - to a sorting center located in Moscow or the Moscow Region and determined at the discretion of the Contractor. Information about the location of the returned Consignment is communicated to the Customer in the Personal Account. The Consignment is stored in the sorting center specified in the Personal Account for 5 calendar days from the date of its receipt.

If the Customer fails to collect the returned Consignments within 5 calendar days from the specified sorting center, the Consignment is moved by the Contractor to the return warehouse, information on the location of which is available in the Personal Account, from where the Customer collects the returned Consignments. Information on the location of the returned Consignment is communicated to the Customer in the Personal Account.
in all other cases - to the sorting center/order acceptance point, information on the location of which is communicated to the Customer in the Personal Account.

The return period is calculated from the date of Order cancellation or the date of expiration of the Consignment storage period for the User.

6.11.2. Consignments that were refused by the Consumer after their receipt are returned to the Customer by the Delivery Service within a period equal to the direct delivery period of the Consignment to the Consumer + 15 working days. The return period is calculated from the date of Order cancellation or the date of expiration of the Consignment storage period for the User.

6.11.3. If the Consumer refuses to accept the Consignment due to a violation of the planned delivery date due to the fault of the Contractor (Supplier), the services related to the delivery of the Consignment are considered to have been rendered by the Contractor improperly and are not subject to payment.

6.11.4. The Consignments are returned to the Customer based on the documents prepared by the Contractor or Subcontractor in the form provided in Schedule No. 3.3. of the terms of provision of Yandex Marketplace Services, generated for each returned Consignment. The Consignments return certificate is prepared by the Contractor in three copies, two of which remain with the Customer.

6.11.5. The Consignments are returned to the Customer in the following order:

the transfer of the Consignments is formalized by the relevant transfer document, which specifies the full name of the recipient (representative of the Customer or a person engaged by him) and the details of his power of attorney. The signature of the person actually receiving the Consignment is confirmation of the Return of the Consignment.

6.11.6. The Consignments are accepted by the Customer, according to the number of Consignments with a visual inspection of the integrity of the Consignments packaging.

6.11.7. The Consignments shall be returned to the Customer's representative holding the original or a copy of the power of attorney to receive the Consignments. The Customer shall sign the Consignment return certificate in the form provided in Schedule No. 3.3 of the terms of provision of Yandex Marketplace Services.

6.11.8. If the recipient of the Consignment is a third party engaged by the Customer (for example, a delivery service), then in addition to the power of attorney executed on behalf of the Customer for such third party, the recipient must also present a power of attorney executed on behalf of such third party for an individual directly receiving the Consignment.

6.12. In the event of any claims to the Consignments (including quality and quantity) stated for return in the Acceptance Certificate, such claim must be submitted by the Customer to the Contractor no later than 48 (forty-eight) hours from the moment of return of the Consignments under the said Acceptance Certificate.

7. Liability of the Parties

7.1. The Parties shall bear liability for breach of obligations under this Schedule as provided for by the Agreement, including this Schedule.

7.2. The Contractor shall be liable to the Customer:

7.2.1. For causing material damage to the Customer in connection with the loss, shortage or damage of the Consignments in from the moment of acceptance of the Consignments from the Customer until the moment of transfer to the Consumer or return to the Customer. Exceptions are cases when the loss, shortage or damage occurred as a result of force majeure, or due to the properties of the Goods that the Contractor did not know and should not have known when accepting the Goods, or as a result of the intent or gross negligence of the Customer.

7.2.2. For loss and/or shortage of the Consignment — the Contractor shall reimburse the Customer for the cost of the lost and/or missing Consignment:

7.2.2.1. in the amount of the Declared Value (the cost of the Product inserts in the order before deducting all discounts granted to the Consumer), recorded in the Consignment Acceptance Certificate.

7.2.2.2. For damage to the Products inserted in the Consignment — the Contractor shall reimburse the Customer for documented losses in the amount by which the value of the damaged Products has decreased, but not more than the amount of the Declared Value recorded in the Transfer and Acceptance Certificate, taking into account the provisions of paragraph 7.2.2.1 of this Schedule.

7.2.3. For damage to the Goods included in the Consignments — the Contractor shall compensate the Customer for documented losses in the amount of the amount by which the value of the damaged Goods has decreased, but not more than the amount of the Declared Value recorded in the Acceptance Certificate, taking into account the provisions of paragraphs 7.2.3.1 and 7.2.3.2 of this Schedule.

7.2.3.1. The Contractor has the right to request from the Customer documents confirming the actual value of the Goods included in the Consignment. The Declared Value must not exceed the actual value of such Goods, confirmed by the relevant documents. Such documents may be any documents of the Customer confirming the purchase price of the Goods or the costs of production of the Goods, if the Customer is the manufacturer of the Goods.

7.2.3.2. The amount of compensation may not exceed the actual value of the Goods included in the Consignment, determined in accordance with paragraph 7.2.3.1. The Customer's indication of the amount of the Declared Value exceeding the actual value of the Goods included in the Consignment is a material breach of the terms of the Agreement and, if such action is repeated, is grounds for unilateral extrajudicial termination of the Agreement at the initiative of the Contractor.

7.2.4. The Parties accept and agree that the Contractor shall under no circumstances be liable for the functionality and quality of the Goods transferred to the Consumer, which arrived to the Contractor in undamaged packaging of the Consignment, on which there are no signs of its opening. The Customer undertakes to independently and at its own expense (unless otherwise provided by the Agreement) settle all claims of Consumers related to their claims filed within the framework of consumer protection legislation.

7.2.5. The Customer undertakes to compensate the Contractor for losses in the amount of actual damage and compensate for all documented expenses caused by the Customer’s incorrect completion/formation of documents generated by the Customer within the framework of this Agreement for the purposes of transferring the Consignment to the Contractor, including in connection with the indication in the above documents of data that does not match the data on the Goods included in the Consignment and the Customer.

7.2.6. The Contractor shall be liable to the Consumer for failure to fulfill or improper fulfillment of obligations to deliver the Consignments.

7.2.7. In the event of loss, shortage or damage to the Consignment transferred by the Customer to the Contractor and until the Consignment is delivered to the Consumer and/or the Consignment is returned to the Customer, the services related to the delivery of the Consignment shall be deemed to have been rendered improperly and shall not be subject to payment.

7.3. The basis for applying penalties to the Contractor or for compensation by the Contractor for damages under this Schedule shall be a claim submitted by the Customer. In this case, the claim from the Customer must indicate the actual value of the lost/missing Goods and/or the amount by which the value of the damaged Goods included in the Consignment has decreased and also include copies of documents confirming the actual value of the lost/missing Goods.

7.4. The Customer shall be liable for damage/destruction of property of third parties that occurred as a result of the transfer by the Customer of the Goods included in the Consignment, the transfer of which is prohibited in accordance with the terms of the Agreement and/or the legislation of the Russian Federation.

7.5. The Contractor shall not be liable for damage or loss of Consignments and Goods included in such Consignment that occurred prior to the moment of their transfer by the Customer to the Subcontractor or the Contractor.

7.6. The Contractor shall not be liable for failure to perform/improper performance of obligations under this Schedule in any of the following cases:

if failure to perform/improper performance was a consequence of failure to perform or improper performance by the Customer of its obligations under the Agreement, including in the form of failure to comply with requirements for containers, packaging, Barcode, deadlines, etc.
if failure to perform/improper performance was a consequence of actions of state bodies, local government bodies or officials of these bodies, except for cases of violation of current legislation by the Contractor or third parties engaged by the Contractor to provide Services.
for the shortage of valuable Goods inside the packaging without the use of materials specified in clause 5.4 of this Schedule.
for cases of damage to the packaging due to the properties of the transported Goods (liquid, hazardous, Goods with sharp edges.
for shortages inside the packaging or damage to the contents of the Consignment, provided that the integrity of the outer packaging is maintained.
for shipped Consignment s with an Enclosure prohibited for shipment by the current legislation of the Russian Federation, Schedule No. 2 of these Terms and Schedule No. 3.1 of the terms of provision of Yandex Marketplace Services, published at https://yandex.ru/legal/marketplace_service_agreement, their safety and Delivery.
in the event of a breach by the Customer of the obligations listed in paragraphs of section 1.6.

7.7. The Contractor shall not be liable to third parties, including Consumers, for the quality of the delivered Goods enclosed in the Consignment, or for other obligations assumed by the Customer, provided that the deterioration in the quality of the Goods enclosed in the Consignment was not caused by improper storage or transportation conditions of the Consignment by the Contractor.

7.10. The Customer shall have 3 (three) months from the actual or planned date of delivery of the Order to file a claim:

Claims regarding the loss of the Consignment must be documented (Acceptance Certificate, power of attorney, and documents in accordance with paragraph 7.2.3.1.).
Claims regarding damage to the Consignment must be documented (a photograph of the damage, damage to the Order packaging, and a document confirming the Declared Value of the Enclosure).

7.11 The Customer undertakes to provide responses to requests from the Service support service sent from the email address promises@market.yandex.ru within forty eight (48) hours by sending a response message.

7.11.1 The Customer's response sent in accordance with this clause must contain unambiguous conclusions about the decision made by the Customer on the merits of the request. Violation of this condition is equivalent to the absence of a response to the request.

7.11.2 If the Customer misses the deadline specified in this clause, the Contractor has the right to independently make a decision regarding the Consumer's request, without the possibility of the Customer appealing such decision.

8. Dispute Resolution Procedure

8.1. Disputes arising in the course of execution of this Schedule shall be settled in accordance with the provisions of the Agreement.

7.11.1 The Customer's response sent in accordance with this paragraph must contain unambiguous conclusions about the decision made by the Customer on the merits of the request. Violation of such a condition is equivalent to the absence of a response to the request.

7.11.2 If the Customer misses the deadline specified in this paragraph, the Contractor has the right to independently make a decision regarding the Consumer's request, without the possibility of appealing such a decision by the Customer.

Schedule 6

Procedure for and Conditions of Returning Goods for organization of delivery under FBS model in accordance with Schedule No. 3.

1. The Consumer shall file an application for return of the Goods on “My Orders” page in the Consumer's personal account on the Service. Upon expiration of fourteen (14) calendar days from the date of receipt of the Goods by the Consumer, the Consumer wishing to return the Goods shall submit the said application directly to the Customer.

2. In case the Customer fails to comply with the provisions of the Russian Federation Law Concerning the Protection of Consumer Rights, the Contractor shall have the right to decide, at its sole discretion, on the refund of funds to the Consumer which may affect the Customer's quality index.

3. If the Customer receives the Consumer's request for return of Goods, the Customer shall notify the Contractor of the satisfaction/rejection of the Consumer's request within two (2) business days, providing the Contractor with information on the date of receipt of the return shipment and the number of the Order.

4. The Goods shall be accepted by the Contractor for safe custody in the cases stipulated by the Agreement, as well as in the following cases:

If the Customer refuses to accept or is unable to accept the Customer's return consignment
When the Consumer sends the return shipment to the Contractor.

4.1 If the Contractor accepts the Goods for safe custody pursuant to the procedure set forth in Clause 4 hereof, the Customer undertakes to consider the Consumer's claim within two (2) business days from the moment of receipt of the Contractor's notice of the Consumer's return shipment.

5. The Contractor's representative shall have the right to contact the Consumer in order to clarify the reason for the return, if it is not obvious from the application for return filled in by the Consumer, and in order to clarify the information missing in the application.

6. The Contractor shall inform the Customer's store via the Personal Account or e-mail address and/or phone number specified in the Application (Clause 2.4 of the Agreement) and/or Personal Account in the “Returns and Claims” section about the Consumer's intention to return the Goods, specifying the reason for return. Such notice shall be sent not later than the next business day following the date of receipt by the Contractor of information about the Consumer's application for return of the Goods. Personal data of the Consumer obtained under this Clause shall not be transferred by the Contractor to the Customer.

7. If necessary, the Customer shall be entitled to advise the Consumer on the procedure for using the Goods, as well as on other aspects that served as a reason for returning the Goods. Such advice shall be provided by sending a message intended for the Consumer by the Customer to the Contractor via the feedback form or to the following e-mail address: promises@market.yandex.ru. Such advice shall be provided by the Customer to the Consumer immediately after receipt of the Contractor’s notice of the Consumer's intention to return the Goods, but in any case not later than on the calendar day following the day when the Contractor sent the notice of the Consumer's intention to return the Goods to the Customer.

8. After sending the Customer a notice of the Consumer's intention to return the Goods, the Contractor shall inform the Consumer about the procedure for returning the Goods via his/her personal account and/or by phone and/or e-mail (subject to the Consumer's availability via these communication channels). Also, information on the procedure for returning the Goods is available to the Consumer in the “Help” section at https://yandex.ru/support/market/return/terms.html.

9. The Consumer may return the Goods by sending or delivering the Goods to the address specified in the Consumer's personal account or by other methods offered on the Service.

10. The Consumer shall have the discretion to choose the method of filing claims connected with the returned goods:

They may fill in the electronic application form in PDF format via the Personal Account on the Service;
They may send a written claim to the registered address of the Customer/Contractor;
They may send an application using the Contractor's Feedback Form.

11. If the Consumer sends the returned Goods using their own resources, they shall inform the Contractor and/or the Customer about sending of the Goods (in particular they made provide the tracking number of the parcel) and shall send a copy of the receipt for the amount charged in connection with the services rendered by the Russian Post or other delivery service specified on the Service (in case of returning the Goods for reasons related to the substandard quality of the Goods or improper (incomplete) information about the Goods). The Contractor and the Customer, depending on whom the Consumer contacted and/or sent the Goods for return, undertake to transfer to each other information about the returned Goods, return shipping costs, shipment track number and other information related to the return of the Goods within one (1) business day from the date of receipt of information from the Consumer or from the date of receipt of the Goods.

12. If the Consumer sends the returned Goods to the Customer, the latter undertakes to receive the Goods (regardless of the reason for return of the Goods, in particular in case of returning Goods of proper quality). The Customer shall open the parcel (if necessary) and transfer the following information about the receipt of the Goods to the Contractor (via the feedback form) within two business days following the date of receipt of the Goods by the Customer:

Order number in the Yandex Marketplace system (if identified)
Name of sender/applicant
Name of the Goods;
General condition (whether the original packaging is damaged, whether there are signs of use, whether there is visible or other damage)
In case of returning the Goods of substandard quality – a photo of the Goods and consumer packaging
If necessary, the Contractor shall request from the Customer materials documenting the condition of the Goods returned by the Consumer (if the Goods of substandard quality are returned), e.g. photos.

13. Within five (5) calendar days from the date of receipt of the Goods specified in Clause 12 of this Schedule, the Customer shall make a decision on the Consumer's application concerning return of the Goods and refund of the money paid for them (including a decision to conduct an expert examination of the Goods or a decision to transfer the Goods for warranty repair or other decision provided for by the consumer right protection legislation, if there are relevant grounds). The Customer shall immediately notify the Contractor in writing of the decision made, specifying the grounds for making this or that decision, via the feedback form. If necessary, the Contractor shall send the Customer's decision to the Consumer on the next business day upon receipt of the Customer's decision.

14. Within the period specified in Clause 13 of this Schedule the Customer shall notify the Contractor of the following:

The necessity of expert examination of the Goods, as well as the time and place of expert examination;
Consumer's consent to warranty repair of the Goods, the dates and procedure for warranty repair, as well as the dates and procedure for returning the Goods to the Consumer;
Determination of the fact that the Goods are unrepairable based on the results of expert examination or other established procedures, as well as of the need to refund money to the Consumer if there are appropriate grounds therefor;
Any other event related to the consideration of the Consumer's application.

15. The Customer shall make decision on the refund and notify the Contractor thereof in order for the Contractor to make the refund to the Consumer (unless the Customer has made a different decision on the grounds provided for by the legislation) within the period of time provided for by the consumer right protection legislation. In any case, such term shall not exceed 10 calendar days from the date of receipt of the returned Goods by the Customer at the address where the Customer receives the returned Goods. If the Customer has not sent the Contractor a notice of the decision made within the term set forth in this Schedule, the Contractor shall be entitled to return the funds to the Consumer within the term established by law at the Customer's expense, in which case the Customer shall compensate the amount refunded by the Contractor to the Consumer, as well as other expenses related to the satisfaction of the Consumer's claims.

In case of the Consumer's request for refund in connection with the Goods of substandard quality or proper quality (refund within 7 days), the Contractor shall have the right to decide, at its sole discretion, on refund in connection with such Goods on the basis of photos/video footage provided by the Consumer, opinion of an authorized maintenance shop confirming that the relevant defect is a workmanship defect, without the Customer's consent.

The Contractor's independent decision to return the funds to the Consumer's account may be challenged by the Customer within thirty (30) calendar days from the date of arrival of such Goods at the Warehouse, provision of the relevant documented evidence shall be mandatory (opinion of an authorized maintenance shop, expert opinion).

16. With regard to returns of Goods or Consignments that were not accepted by the Consumer, the Customer agrees to the Logistics Partners’ Services Terms and conditions, which is an Agreement between the Logistics Partner (Logistics Partner - a legal entity/individual entrepreneur engaged by the Contractor to provide services under Schedule No. 2 of the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad) and the Customer, located at: https://yandex.ru/legal/crossboard_3pl (in English: https://yandex.ru/legal/crossboard_3pl_eng).

16.1. In the event of a return of a Goods not due to the fact that it is a product of inadequate quality, or the Consignment was not accepted by the Consumer, the Customer assign the Contractor to transfer the specified Goods to the Logistics Partner. Information about the Logistics Partner is specified on the pages of ATC, GBS (Poland), GBS (UAE), CEL, GUOO, GBS (Гонконг), Ural and Unitrade in the information about the drop-off points of acceptance of the Goods from the Customer and the place, from which the Consignment was shipped to the Consumer.

16.2. Services for organizing the acceptance and storage of return orders provided by the Contractor are considered to be completed on the date of assigning the "Issued" status in the Returns and Non-redemptions section of the Customer's Personal Account. From the date of transfer of the Goods to the Logistics Partner for the provision of services in accordance with Logistics Partners’ Services Terms and conditions, all obligations regarding the specified Consignments arise between the Logistics Partner and the Customer, without the participation of the Contractor.

16.3. Upon acceptance, the condition of the returned Goods is not assessed. The Parties acknowledge that the packaging of the goods may differ from that in which the Customer transferred the Goods, but must ensure the safety of the Goods inside the Consignment.

16.4. After the transfer of the Goods or Consignment returned by the Consumer, which were not accepted by the Consumer, to the Logistics Partner, the Customer shall interact directly with the Logistics Partner on all issues regarding such goods/ consignment, including any claims regarding such Goods, with the exception of the claims mentioned in clause 9.7 of the Agreement.

17. At any stage of the process of returning the Goods by the Consumer, the latter may file a claim against the Customer's store and engage the Contractor's Arbitrator to assist in resolving the dispute/issue which arose within the scope of relations with the Customer pursuant to the procedure provided for in Schedule 4.1 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

18. The refund to the Consumer shall be made pursuant to the procedure and under the terms and conditions set forth in Schedule 4.1 to the Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad.

Schedule 6.1.

Procedure for and Conditions of Returning Goods for organization of delivery under FBS Last Mile model in accordance with Schedule No. 5.

1. The Consumer files an application for the return of the Product on the "My Orders" page in the Consumer's personal account on the Service. After 14 (fourteen) calendar days from the date of receipt of the Product by the Consumer, the Consumer wishing to return the Product shall contact the Customer directly with the specified requirement.

2. In the event of non-compliance by the Customer with the provisions of the Law of the Russian Federation "On Protection of Consumer Rights", the Contractor has the right to independently decide on the return of funds to the Consumer, which may affect the Customer's quality index.

3. In the event that the Customer receives a requirement from the Consumer to return the Product, the Customer undertakes to notify the Contractor of the satisfaction/refusal to satisfy the Consumer's requirements within 48 hours, providing the Contractor with information on the date of receipt of the return shipment and the Order number.

4. The Goods are accepted by the Contractor for safekeeping in cases stipulated by the Agreement, as well as in the following cases:

In case of refusal to accept or impossibility to accept the Consumer's return Consignment by the Customer;
When the Consumer sends the return Consignment to the Contractor's address.

4.1 In case the Contractor accepts the Goods for safekeeping in the manner established by clause 4 of this Schedule, the Customer undertakes to consider the Consumer's request within 48 hours from the moment of receiving the Contractor's notification about the receipt of the Consumer's return shipment.

5. The Contractor's representative has the right to contact the Consumer to clarify the reason for the return, if it is not obvious from the return application completed by the Consumer, and to clarify the information missing from the application.

6. The Contractor shall inform the Customer's store via the Personal Account or the email address and/or by phone specified in the Application (clause 2.4 of the Agreement) and/or the Personal Account in the "Returns and Claims" section about the Consumer's intention to return the Product, indicating the reason for the return. Such notification shall be sent no later than the next business day following the date of receipt by the Contractor of information about the Consumer's application for the return of the Product. The Consumer's personal data within the framework of this clause shall not be transferred by the Contractor to the Customer.

7. If necessary, the Customer has the right to consult the Consumer on the procedure for using the Product, as well as on other aspects that served as the basis for the return of the Product. Such consultations shall be carried out by sending a message for the Consumer by the Customer to the Contractor via the feedback form or to the email address: promises@market.yandex.ru. Such consultation shall be provided by the Customer to the Consumer immediately after receiving notification from the Contractor of the Consumer's intention to return the Product, but in any case no later than the calendar day following the day the Contractor sends the Customer a notification of the Consumer's intention to return the Product.

8. After sending the Customer a notification of the Consumer's intention to return the Product, the Contractor shall inform the Consumer of the procedure for returning the Product in the personal account and/or by telephone and/or by e-mail (subject to the Consumer's availability via these communication channels). Information on the procedure for returning the Products is also available to the Consumer in the Help support on the page https://yandex.ru/support/market/return/terms.html.

9. The Consumer may return the Product by sending or transferring the Product to the address specified in the Consumer's personal account, or by other means offered on the Service. In this case, if the Consumer returns large-sized Goods for reasons related to the poor quality of the Goods, or the Consumer is provided with improper (incomplete) information about the Goods, the Goods may be delivered from the Consumer to the Customer at the Consumer’s request by the Contractor (a subcontractor engaged by the Consumer). Also, at the Consumer’s request, the Customer has the right to ensure quality assessment and/or repair of the goods at the location of the Consumer/Goods.

10. The Consumer, at his/her own discretion, chooses the method of filing claims regarding the returned goods:

fills out an electronic application form in PDF format through the Personal Account on the Service;
sends a written claim to the legal address of the Customer/Contractor;
sends an appeal through the Contractor’s Feedback Form.

11. In case of independent sending of the returned Goods, the Consumer informs the Contractor and/or the Customer about sending the Goods (including the tracking number of the parcel) and sends a copy of the receipt for the services of Russian Post or another delivery service specified on the Service (in case of returning the Goods for reasons related to the inadequate quality of the Goods or inadequate (incomplete) information about the Goods). The Contractor and the Customer, depending on whom the Consumer contacted and/or sent the Goods for return, undertake to transfer to each other information about the returned Goods, the cost of return delivery, the tracking number of the shipment and other information related to the return of the Goods no later than 1 working day from the date of receipt of information from the Consumer or the Goods.

12. In case the Consumer sends the returned Goods to the Customer, the latter undertakes to receive the Goods (regardless of the reason for the return of the Goods, including in the case of the return of Goods of proper quality). The Customer opens the parcel (if necessary) and within 48 hours from the moment the Customer receives the Goods, transfers to the Contractor (via the feedback form) the following information about the receipt of the Goods:

order number in the Yandex Marketplace system (if identified);
full name of the sender/applicant;
name of the Goods;
general condition (is the factory packaging damaged, are there any signs of use, are there any external or other damages);
when returning a Product of inadequate quality, a photo of the Product and consumer packaging.
If necessary, the Contractor requests from the Customer materials recording the condition of the Goods returned by the Consumer (if the Product returned is of inadequate quality), for example, photographic images.

13. The Customer is obliged, within 5 (five) calendar days from the date of receipt of the Goods specified in clause 12 of this Schedule, to make a decision on the Consumer's application to return the Goods and the money paid for them (including a decision to conduct an examination of the Goods or a decision to transfer the goods for warranty repairs or another decision provided for by consumer protection legislation, if there are appropriate grounds). The Customer shall immediately notify the Contractor of the decision made in writing, indicating the basis for making this or that decision, via the feedback form. The Customer's decision, if necessary, shall be sent by the Contractor to the Consumer on the next business day after the Contractor receives the Customer's decision. The Customer, subject to the express consent entered in the Personal Account, instructs the Contractor, upon the Consumer's request for a refund for a defective Product, to independently make a decision on the return of funds to the Consumer's account based on the photos/videos provided by the Consumer, the conclusions of the authorized service center confirming the manufacturing nature of the corresponding defect and upon recognition of the Product as a defective product at the discretion of the Contractor, provided that the cost of such a defective product does not exceed 2,000 (two thousand) rubles. In this case, the return of the defective product from the Consumer to the Customer/Contractor is not required.

14. The Customer is obliged to notify the Contractor within the time period specified in paragraph 13 of this Schedule of the following events:

the need to conduct an examination of the Product, as well as the timing and place of the examination;
on the consent of the Consumer to carry out warranty repairs of the Product, the terms and procedure for carrying out warranty repairs, as well as the terms and procedure for returning the product to the Consumer;
on establishing the non-repairability of the Product based on the results of an examination or other established procedures, as well as the need to return funds to the Consumer if there are appropriate grounds
on any other event related to the consideration of the Consumer's application.

15. The Customer is obliged to make a decision on the refund of funds and notify it to the Contractor so that the Contractor can refund the funds to the Consumer (unless the Customer makes a different decision in the presence of grounds provided by law) within the period stipulated by the legislation on consumer protection. In this case, such period in any case cannot exceed a period equal to 10 calendar days from the date of receipt of the returned Goods at the address of acceptance of the returned Goods by the Customer. If the Customer fails to send the Contractor a notice of the decision made within the period specified in this Schedule, the Contractor has the right, at the Customer's expense, to refund the funds to the Consumer within the period established by law, in which case the Customer undertakes to compensate the amount returned by the Contractor to the Consumer, as well as other expenses associated with satisfying the Consumer's demands. When the Consumer applies for a refund for a Product of inadequate quality, as well as of adequate quality (return within 7 days), the Contractor has the right to independently make a decision on the refund of funds for such a Product based on the photos/videos provided by the Consumer, conclusions of the authorized service center, confirming the manufacturing nature of the corresponding defect without the consent of the Customer.

The Contractor's independent decision to refund funds to the Consumer's account may be challenged by the Customer within 30 calendar days from the date of receipt of such a Product at the Warehouse, with the mandatory provision of documentary evidence (Conclusion of the authorized service center, expert opinion).

16. At any stage of the Product return process, the Consumer may file a claim against the Customer’s store and involve the Contractor’s Arbitrator to assist in resolving the dispute/issue with the Customer in the manner prescribed by Schedule No. 4.1 of Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad, published at https://yandex.ru/legal/marketplace_crossboard_terms.

17. The Consumer’s funds are refunded in the manner and on the terms prescribed by Schedule No. 4.1 of Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad, published at https://yandex.ru/legal/marketplace_crossboard_terms.

Schedule 7.

Customer's Goods/Consignment Disposal

1. The Customer undertakes to ensure availability of Goods of proper quality that meet the quality requirements set forth in the Agreement and Schedules thereto at the Warehouse.

2. For the purposes of the Agreement and this Schedule, the categories of Goods and Consignments specified below shall not be deemed to be of proper quality:

2.1. FBS-model consignment kept at the sorting facility and/or Pick-up Point for more than 20 calendar days from the date of its receipt by the Contractor, regardless of its consumer performance and marketable condition.

2.2. For the FBS Last Mile model:

2.2.1. Products of inadequate quality (defective), including those with external damage to the packaging;

2.2.2. Products for which the Customer has submitted an Application for the return of Products in the Personal Account, but has not removed them from the Warehouse within 15 calendar days after such Products were assigned the status “Products are ready for transfer” in the Personal Account.

2.2.3. Unredeemed and returned FBS Last Mile Consignments is located in sorting centers and/or pick-up points located outside Moscow and the Moscow region for more than 15 calendar days from the date of their receipt by the Contractor, regardless of their consumer properties and presentation, and in the period from October 15, 2024 to March 31, 2025 FBS last Mile Consignments located in sorting centers and/or pick-up points located outside Moscow and the Moscow region for more than 10 calendar days from the date of their receipt by the Contractor, regardless of their consumer properties and presentation;

2.2.4. Unredeemed and returned FBS last Mile Consignments located in sorting centers and/or pick-up points located within Moscow and the Moscow region for more than 10 calendar days from the date of their receipt at the Return Warehouse, regardless of their consumer properties and presentation; The specified Consignments are received at the Return Warehouse after 5 calendar days of storage at sorting centers and/or pick-up points.

2.2.5. Unredeemed and returnable Goods according to the FBS last Mile model (Schedule No. 5 of Yandex Market Marketplace Service Terms and Conditions for Customers placing offers for Products from abroad) from the category "Tires and Wheels", "Tires and Wheels-Truck Tires", "Tires and Wheels-Tubes and Rim Tapes", "Tires and Wheels-Motorcycle Tires", "Tires and Wheels-Tires" located at sorting centers and/or pick-up points for more than 5 calendar days from the date of their receipt at the pick-up point/Sorting Center.

3. In case the Contractor discovers the Goods/Consignments listed in Clause 2 of this Schedule at the sorting facility, Warehouse and/or Pick-up Point, the Contractor shall notify the Customer in accordance with the Logistics Partners’ Services Terms and conditions.

If the Contractor discovers the Goods/Consignments specified in paragraph 2.2 of this Schedule in the sorting center, Warehouse and/or Pick-Up Point, the Contractor shall notify the Customer in any of the ways provided for in paragraphs 4.1, 4.2 of this Schedule of the need to remove the Goods/ Consignments specified in the notification from the sorting center, Warehouse and/or Pick-Up Point.

4. Procedure for Notifying the Customer:

4.1 For services provided under the FBS model, the Contractor shall notify the Customer of the need to contact the Carrier about the Consignments mentioned in Clause 2.1 hereof, that was not accepted or returned by the Consumer, by assigning such Consignments the status “Issued” in the Personal Account or using any of the methods provided for in Clauses 5.1, 5.2 of the Agreement (“Notice”).

Message on assignment of “Issued” status to the abovementioned Consignments in the Personal Account shall be deemed a proper notice of the necessity to contact the Carrier regarding the organization of removal, re-export and/or disposal remove the Consignments and shall entail the consequences specified in the clauses of this Schedule below.

The Contractor shall have the right not to send any other notices to the Customer in respect of abovementioned Consignments, including any notices of sending them for disposal, if the Customer failed to comply with the Logistics Partners’ Services Terms and conditions.

4.2. The Contractor shall notify the Customer of the need to remove the Goods specified in clause 2.2.1 of this Schedule from the sorting center, warehouse and/or pick-up point by sending a message about assigning the status “Goods ready for delivery” (or another similar status) to such Goods in the Personal Account by any of the methods provided for in clauses 5.1 and 5.2 of the Agreement (“Notification”).

The Contractor shall notify the Customer of the need to remove the Goods and Consignments specified in clauses 2.2.2–2.2.5 of this Schedule from the Contractor’s sorting center and/or pick-up point by sending a message about assigning the status “Return order ready for delivery” to such Goods and Consignments in the Personal Account by any of the methods provided for in clauses 5.1 and 5.2 of the Agreement (“Notification”).

The Contractor has the right not to send any other messages to the Customer, including about sending such Goods for disposal, in relation to the Goods specified in paragraph 2.2.1 of this Schedule, if the Customer has violated the obligation to remove such Goods from the Warehouse.

5. The following dates shall be deemed the date of receipt by the Customer of the Contractor's notice:

In case of sending a registered letter with return receipt – the date indicated in the return receipt
In case of sending the notice by fax – the date recorded in the fax report or specified on the document issued by the communication device
In case of sending the notice by e-mail – the date of sending the correspondence recorded in the sender's e-mail box
In case of sending the notice via the Personal Account – the date when the relevant information appears in the Customer's Personal Account recorded therein
In case of delivery by courier – a mark confirming receipt (date, full name of the official who accepted the letter) indicated on the hard copies provided by the courier.

6. If the services in relation to the Order were provided under the FBS model and within 20 calendar days from the date of receipt of notice, for any reason no the Customer has not removed the Goods/Consignments indicated in Clause 2.1 of this Schedule and specified in the Notice from the sorting facility, Warehouse and/or Pick-up Point, the Contractor shall have the right to dispose of them at its own discretion without transfer of title to the said Goods/Consignments to the Contractor, in particular, to dispose of them (transfer them to a disposal company) without obtaining additional consent of the Customer.

6.1 For FBS Last Mile model, the Customer is obliged to remove the Goods/ Consignments specified in the Contractor's Notification - within 15 calendar days, with respect to the Goods/ Consignments placed in regional Sorting Centers and/or Pick-Up Points in accordance with clause 2.2 of this Schedule - within 15 calendar days, with respect to the Goods/ Consignments placed in Sorting Centers and/or Pick-Up Points located in Moscow and the Moscow Region in accordance with clause 2.2.5 of this Schedule - within 10 calendar days from the date of its receipt at the Return Warehouse (the specified Consignments are received at the Return Warehouse after 5 calendar days of storage in sorting centers and/or Pick-Up Points), with respect to the Goods/ Consignments specified in clauses 2.2.6-2.2.7 of this Schedule - within 5 calendar days from the date of its receipt.

Schedule 7.1.

Organization of disposal of the Customer's Goods/ Consignments under FBS Last Mile model

1. When providing services within the framework of FBS Last Mile models and if the relevant functionality is available in the Personal Account, the Customer may be given the opportunity within 15 calendar days from the date of receipt of the Notification specified in 4.2. Schedule No. 7 of these Terms and Conditions, and in relation to Goods/Consignments placed in regional Sorting Centers and/or Pick-Up Points – within 15 calendar days (and in the period from October 15, 2024 to March 31, 2025 – within 10 calendar days), in relation to Goods/Consignments placed in Sorting Centers and/or Pick-Up Points located in Moscow and the Moscow Region, in accordance with clause 2.2.7 of Schedule No. 7 of these Terms – within 10 calendar days from the date of receipt of the Notification, in relation to Goods/Consignments specified in clauses 2.2.6-2.2.7 of Schedule No. 7 of these Terms – within 5 calendar days from the date of receipt of the relevant Notification, order the provision by the Contractor of services for organizing the disposal of all or part of the Goods/Consignments specified in the Notification.

2. The Contractor provides the Customer with services for organizing the disposal of Goods/ Consignments ("Disposal Services") based on the Customer's requests submitted through the Personal Account ("Disposal Application"). Disposal Applications received in this manner have full legal force and are considered to be submitted in writing.

2.1. The Contractor provides the Customer with the Disposal Service in relation to the Goods listed in paragraphs 2.2.1.-2.2.3 of Schedule No. 7 of these Terms, if the Customer has failed to remove the said Goods from the Warehouse in the manner and within the timeframes stipulated by paragraph 6.1 of Schedule No. 7 of these Terms. The Parties agree that the Customer's failure to fulfill the obligation to remove such Goods in the manner stipulated by paragraph 6.1 of Schedule No. 7 of these Terms is the Customer's consent to the terms of the Disposal Service and does not require the execution of a Disposal Application.

3. The cost of the Services for the organization of disposal is included in the tariff for the organization of delivery, provided for in Schedule 6 of these Terms. 4. The failure of the Customer to pick up from the sorting center, Warehouse and/or Pick-up Point the Goods/ Consignments listed in paragraph 2.2 of Schedule No. 7 of these Terms and specified in the Notification, within the timeframes established by the Terms, is a violation by the Customer of the Agreement and this Schedule.

5. The Parties have agreed that the Customer's failure to collect the Goods within the timeframes specified in these Terms shall be deemed to be proper evidence of the Customer's breach of obligations in relation to the Goods/Consignments listed in paragraph 2. of Schedule No. 7 of these Terms.

6. If the Customer fails to collect the Goods/Consignments listed in paragraphs 2.2.4-2.2.9 of Schedule No. 7 of these Terms and specified in the Notification from the sorting center, warehouse and/or pick-up point within the timeframes specified in paragraph 6.1 of Schedule No. 7 of these Terms and specified in the Notification, and/or fails to submit a Disposal Application in relation to such Goods/Consignments, the Contractor shall have the right to dispose of them at its own discretion without transferring ownership of the said Goods/Consignments to the Contractor, including disposing of them (transferring them to a disposal company) without obtaining additional consent from the Customer.

7.1. When providing Services for the organization of the disposal of Goods/Consignments, the ownership of the Goods/Consignments belongs to the Customer and does not pass to the Contractor and/or third parties disposing of the Goods/Consignments (the disposal company).

7.2. In the event of disposal of Goods/Consignments in the cases provided for in this Schedule the risk of loss/damage to the Consignment/Goods ceases for the Contractor from the moment of transfer of the Consignment/Goods to the disposal company selected by the Contractor, under the Acceptance Certificate, which is also confirmed by the Certificate of write-off of goods from safekeeping of the Schedule or another document similar in content, confirming the fact of transfer of the Consignment/Goods for disposal.

From the moment the Goods are transferred for disposal, the Customer has no right to demand:

a) the transfer (return) of the Goods in their original condition, including due to a change in their physical condition and transfer by the disposal company to the status of "Waste"

b) payment of the cost of the Goods transferred for disposal in accordance with the terms of the Agreement.

7.3. The Customer agrees that from the date of disposal, the right of ownership to all raw materials, components, secondary materials, products, waste, and other things generated during the disposal of the Goods shall accrue to the Recycling Company, which shall have the right to independently own, use, and dispose of them. The Customer shall have no property rights to the raw materials, components, secondary materials, products, waste, and other things generated during the disposal process obtained during the disposal process.

8. The Contractor shall have the right to consider the Customer's failure to remove the Goods/Consignments specified in the Notification from the sorting center, Warehouse, and/or Pick-up Point within the timeframes specified in paragraph 6.1 of Schedule No. 7 of these Terms and Conditions to be a violation of the Agreement, provided that no Services for organizing the disposal of the Goods/Consignments have been rendered in relation to such Goods/Consignments, and to dispose of the Goods/Consignments without notifying the Customer.

9. The Contractor has the right to withhold a fine for violation of the terms of the Agreement and this Schedule when transferring funds to the Customer under the Agreement.

10. When providing Services for organizing the disposal of Goods/Consignments and/or when transferring Goods/Consignments for disposal, the Contractor engages third parties.

11. The Customer has been notified that the Contractor is not a recycling company and/or a company collecting waste, and does not have licenses to carry out the relevant activities.

12. The Contractor has the right to request, and the Customer undertakes to provide, additional documentation required when transferring Goods/Consignments for disposal (clause 8 of this Schedule), including but not limited to, waste passports, waste limits and other information stipulated by the Federal Law "On Environmental Protection" dated 10.01.2002 N 7-FZ, within 5 (five) business days from the date of receipt of the Contractor's request.

13. If the provision by the Customer of false information about the Product/Consignment serves as the basis for claims, lawsuits and/or orders to pay penalties against the Contractor or a third party engaged by the Customer from state bodies and/or third parties, the Customer undertakes to immediately, upon request of the Contractor, provide the Contractor with all requested information (documents) concerning the relevant Product/Consignment, assist the Contractor in settling such claims and lawsuits, and also compensate the Contractor for losses (including legal costs, costs of paying fines) caused to the Contractor as a result of the presentation to it or a third party engaged by the Customer of such claims, lawsuits, orders in connection with the violation of the rights of third parties and/or the current legislation of the Russian Federation by the Customer.

14. In the event that the impossibility for the Contractor to provide Services for the organization of the disposal of Goods/Consignments (clause 3 of this Schedule) and/or the impossibility of transferring Goods/Consignments for disposal (clause 8 of this Schedule) arose due to the fault of the Customer, the latter shall reimburse the Contractor for the actual expenses incurred by it within 10 (ten) business days from the date of receipt of the Contractor's claim.

15. In cases where the transfer of Goods/Consignments for disposal was a consequence of the Customer's violation of the terms of the Agreement and this Schedule, the only document confirming the write-off of such Goods from safekeeping is the Act of write-off of Goods/Consignments from safekeeping, available for generation in the Customer's personal account. In this case, the Customer has the right to request, and the Contractor provides documents confirming the fact of disposal of Goods/Consignments specified in the Contractor's notification, only if the Customer receives a request from state regulatory authorities.

16. The service for organizing disposal is considered to be rendered in the reporting period in which the Goods/Consignment was transferred to the disposal company.

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