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Прекрасные специалисты: Алтунина и Шевчук Юлия. Пациенту хотя бы и не нужно улыбаться, но Нормально можно общаться и объяснять было б неплохо научить ресепшен, так же решать ситуации. \nЖду какой-нибудь...","fullText":"Добрый день! Опаздала на 6 минут ( 4 июня 2019 Купчино 14:36, вместо 14:30) в клинику к терапевту Овчинникове. В итоге Жду номерок,а при мне с врачом говорят по телефону и озвучивают, что мой приём через час, ждите. Ничего не объясняя. Спросила, в чем проблема. Ответили, что я опоздала и врач отказалась от приема. В пустой клинике, где идёшь за деньги, сталкиваешься с каким то ненормальным отношением. Можно и Нормально было объяснить , что мой приём , длительностью который не составлял за несколько лет пользования услугами этой клиники и 10 минут, мои 5 минут как то повлияли. Приём был повторный, поэтому не было долгоиграющей ситуации. Человек идёт к врачу не здоровый, чтобы часами там сидеть и всегда можно договорится и решить ситуацию. В данном случае никто не интересовался с ресепшена, что вы где ( как обычно это происходит во всех платных заведениях) и не говорил, пять минут это много, мы не успеваем и я бы повернула назад. Насчёт опоздания я понимаю , что это плохо, но это не значит , что мы в садике. Работаю в сфере , где так же взаимодействую с клиентами, и как человек с проф. взглядом для меня пытка , смотреть на такую ужасную работу сотрудников. Управляющие вкладывают силы и деньги, а горе сотрудники разваливают весьма неплохую клинику. Самое обидное для меня как для клиента, ходить несколько лет в клинику, а потом привет отношение и поиск новой клиники. Ради принципа встала и ушла, так как слушала несколько минут ( хотя бы отошли и не при клиенте вели беседу, я же не дура и понимаю о чем идёт разговор) как врач что то говорит девочке с ресепшена и та не выдерживая, спрашивает, так чего будете принимать или нет. Та видимо посылает меня и Девочка выдаёт время на час позже к другому врачу ничего не объясняя . При этом пустота и в клинике 4 терапевта и два были свободны, когда я записывалась буквально за час до инцидента. Далее Девочка звонит другому врачу и спрашивает, а примите клиента и другой врач в три соглашается. Возникает вопрос, чем они там все так заняты?десять врачей важно сидят в пустоте. Все было вообщем неприятно, не клиентоарентировано и с полнейшим беспределом. В клинику не вернусь, семье так же запрещу. Так же хотели мне впихнуть цену за первичный приём у терапевта, хотя лечилась уже и сдавала анализы и мой сказал приходить, если улучшения не будет. Пришла, а он в отпуске. Жалко, что есть такие врачи, как и такие на ресепшене, так как там имеются и очень хороший персонал и специалисты. Не советую Овчинникову! Не ходите! Прекрасные специалисты: Алтунина и Шевчук Юлия. 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