Frequently asked questions
General questions
What do I do if I see the white screen?
The page may not be loading because of an ad blocker. To stop seeing the white screen, disable the ad blocker or add the service page to exceptions.
Routes
Do you factor in traffic jams when building routes?
Yes, we take into account the traffic forecast when building routes.
Orders
Where can I view the order report?
The service doesn't have order reports yet.
Depots
Can I add another depot?
The maximum number of depots is one. If you need more functionality, use the full RouteQ version.
User access
Can I add another user?
The maximum number of users is one. One email address represents one user and one company. If you need more functionality, use the full RouteQ version.
Can I limit user access to specific information?
The service doesn't support role-based distribution of access rights. The user has access to all the information.
API integration
How do I set up API integration?
You can upload data to the service via the interface only.