Caller ID

The caller ID can tell you who's calling if the incoming number isn't on your contact list. Unknown numbers are run through a database that's regularly updated with user reviews, among other data. When you enable caller ID for the first time, the database is downloaded to your device. It takes up to 50 MB depending on the region. The database is downloaded only via Wi-Fi so that you don't waste your mobile traffic.

The numbers are run through the Yandex Business database as well. If a company is found in the Yandex Business database, you can see its name when you receive the call. If Yandex Bowser can't recognize a company, it will suggest a category the call may belong to. For example, “Possible ad”.

The caller ID is free. It has no access to the content of your calls and messages. Also available as a separate app.

The caller ID isn't available on tablets without a SIM card.

  1. Enabling and disabling
  2. Leave feedback on a number
  3. Call blocking
  4. Unblock calls
  5. Change the phone number category
  6. Update the phone number database
  7. Problems with the caller ID

Enabling and disabling

  1. Open your device settings.
  2. Select Phone → Call Blocking & Identification.
  3. Next to Yandex, switch the option to on or off.

Leave feedback on a number

Leave feedback if you want to report a number or the browser incorrectly identified the call category. You can do this at any time.

Feedback on a number that called you
  1. Open the Phone app.
  2. To the right of the call tap .
  3. Select Share Contact → Check in Yandex (or Share Contact → More → Check in Yandex → Done).
  4. Answer the questions.
Feedback on a number that sent you an SMS
  1. Open the message.
  2. To the right of the caller's name or number, tap .
  3. Tap the contact name or number again and select Share Contact → Check in Yandex (or Share Contact → More → Check in Yandex → Done).
  4. Answer the questions.

Call blocking

You can:

Block a call category
  1. Tap  → Caller ID.
  2. Tap Block calls.

  3. Select the call category that you want to block:

    • Unwanted: Scammers, collectors or silent calls.
    • Financial service ads: Ad calls from banks or microfinance organizations.
    • Other ads: All other ad calls.

    Calls that meet the blocking conditions will be automatically blocked. For you, it'll be as if there was no call at all.

Blocked calls aren't displayed in the list of missed calls.

Block a particular number

The caller ID doesn't block numbers automatically.

Block a number that called you
  1. In the Phone app open the Recent tab.
  2. To the right of the call tap .
  3. Select Block this Caller.
    Note. The path may vary depending on your device. This path is valid for devices with iOS version 12.0 and higher.
Block a number that sent you an SMS
  1. Open the message.
  2. To the right of the caller's name or number tap .
  3. Tap the contact name or number again and select Block this Caller.

Unblock calls

Unblock a particular number
  1. Open your phone settings.
  2. Select Phone → Call Blocking & Identification.
  3. Swipe the number from right to left and tap Unblock.
Unblock a call category
  1. Tap  → Caller ID.
  2. In the upper-right corner tap .
  3. Tap Block calls.
  4. Disable the call category that you want to unblock.

Change the phone number category

If the phone number category is identified incorrectly, leave feedback. The category will change as soon as we collect enough feedback.

If the phone number belongs to your organization, add it to Yandex Business.

To delete the phone number from our database, contact support.

Update the phone number database

  1. Tap   → Caller ID.
  2. Tap  .

Problems with the caller ID

I can't download the number database

To download the offline database, you need:

  • Battery charge of 21% or higher.
  • Active Wi-Fi connection.
  • Free memory: up to 50 MB.
Can't turn on Caller ID
Make sure that Call Blocking & Identification is enabled in the device settings.
Caller ID doesn't identify numbers
The caller ID can't identify hidden numbers. Only a mobile operator can do that.
Caller ID doesn't block numbers
The caller ID doesn't block numbers automatically. Numbers are blocked by the user.
The phone hangs up by itself
The caller ID doesn't block calls. They're blocked in the device settings or by the mobile operator.
Numbers are identified by a different caller ID

Go to Call Blocking & Identification in the device settings. If the Yandex Caller ID isn't the first on the list, drag it up.

  1. Tap Change.
  2. Drag the  icon to move the app.
  3. Tap Finish.
Why isn't call blocking enabled by default?
We give users a choice whether to rely on the Caller ID and block certain call categories automatically or decline or accept calls from recognized numbers manually.
I enabled call blocking, but I still get advertising calls. Why?
Some organizations (for example, banks) often use the same numbers for advertising calls and for important calls to their customers. In such cases, we can notify you that it may be an advertisement, but we don't block it because the company's clients may also be waiting for an important call.

If you can't find the information you need in Help or you're having issues with Yandex Browser, contact us. Describe in detail what you did and what happened. Attach a screenshot if possible. This way we can help you faster.

Note. To resolve issues with Yandex services, please contact support of these services:
Yandex Browser for desktop
If you have problems using the desktop version of Yandex Browser, you can contact us directly from the browser: go to  → Advanced → Report problem or fill out the form.
Yandex with Alice mobile app
Yandex Home page
If your question is about the Yandex Home page (for example, you want to change the theme, customize home page blocks or icons for services, and so on), contact us using this form. Select Question about Yandex Home page.
Yandex Mail
If your have questions about Yandex Mail (for example, how to disable ads, import messages from other mailboxes, restore deleted emails, or find messages in the Spam folder), use this form.
Yandex Search and search results
If you have questions about Yandex Search and search results (for example, about site ranking or invalid search results), contact us using this form.