Caller ID

The caller ID can tell you who's calling if the incoming number isn't on your contact list. It will identify calls coming in from both cellular networks and messengers.

Caller ID is free.

It can't access the content of your calls and messages.

How does it work?

Unknown numbers are run through a database that's regularly updated with user reviews, among other data. When you enable caller ID for the first time, the database is downloaded to your device.

By default, the database is downloaded only via Wi-Fi so that you don't spend your mobile traffic. But if you want the caller ID to be more accurate, you can allow database updates via the mobile network.

How to allow database updates over the mobile network
  1. Tap → Caller ID → Settings and blocking.
  2. Enable the Download over mobile network option.

The numbers are also checked against the Yandex Business. If a company is found in the Yandex Business database, you can see its name when you receive the call. If Yandex Bowser can't recognize a company, it will suggest a category the call may belong to. For example, "A possible ad".

Enabling and disabling

  1. Open your device settings.
  2. Select Phone → Call blocking & identification.
  3. Next to Yandex, switch the option to on or off.

Note

Setting up Caller ID enables or disables alerts for calls coming from both cellular networks and messengers.

Leave feedback on a number

If you want to report a number or the browser incorrectly identified the call category, leave your feedback. You can do this at any time.

Feedback on a number that called you
  1. Open the Phone app.
  2. To the right of the call, tap .
  3. Select Share contact → Check in Yandex (or Share contact → More → Check in Yandex → Done).
  4. Answer the questions.
Feedback on a number that sent you an SMS
  1. Open the message.
  2. To the right of the sender's name or number, tap .
  3. Tap the contact name or number again and select Share contact → Check in Yandex (or Share contact → More → Check in Yandex → Done).
  4. Answer the questions.
  1. Tap → Settings → Caller ID → Report number.
  2. Enter the number and tap Done.
  3. Answer the questions.

Call blocking

Note

It is not possible to block calls from messengers.

You can:

Block a category of numbers

  1. Tap → Caller ID.

  2. Tap Settings and blocking.

  3. Select the category of calls you want to block:

    • Unwanted: Scammers, collectors, silent calls.
    • Advertisement for financial services: Advertising calls from banks, microfinance organizations.
    • Other advertisements: Other advertising calls.

    Calls that meet the blocking conditions will be automatically blocked. For you, it'll look as if the call never happened.

Blocked calls won't appear in the missed calls list.

Block a specific number
Block a number that called you

  1. Open the Phone app.

  2. Go to Calls.

  3. To the right of the call, tap .

  4. Select Block this Caller.

    Note

    The path may vary depending on your device. This path is valid for devices with iOS version 12.0 and higher.

Block a number that sent you an SMS
  1. Open the message.
  2. To the right of the sender's name or number, tap .
  3. Tap the contact name or number again and select Block this Caller.

Unblock numbers

Unblock a specific number
  1. Open your phone settings.
  2. Select Phone → Blocked contacts.
  3. Swipe the number from right to left and tap Unblock.
Unblock a category of numbers
  1. Tap → Caller ID.
  2. Tap Settings and blocking.
  3. Disable the category of numbers you want to unblock.

Change the phone number category

If the phone number category is identified incorrectly, leave feedback. The category will change as soon as we collect enough feedback.

If the phone number belongs to your organization, add it to Yandex Business.

To delete the phone number from our database, contact support.

Filter SMS messages

If you enable filtering of SMS messages with unwanted ads, they will immediately go to the Spam folder without sound, vibration, or notifications on your smartphone lock screen.

Enable spam filtering
  1. Open your phone settings.
  2. Tap Messages → Unknown and spam.
  3. Enable the Filter Unknown Senders option.
  4. Select Yandex.
View filtered SMS messages
  1. Open the message list.
  2. Tap Filters → Spam.

Problems with the caller ID

I can’t download the phone number database

To download the offline database, you need:

  • Battery charge of 21% or higher.
  • Active Wi-Fi connection.
  • Free memory up to 50 MB.
Caller ID doesn't work

Check whether the caller ID has all the necessary permissions and allow the app to run in the background in the battery settings. If the problem persists, contact support. Call Blocking & Identification is enabled in the device settings.

Caller ID doesn’t identify numbers

The caller ID can't identify hidden numbers. Only a mobile operator can do that.

Caller ID doesn’t block numbers

Check if blocking is enabled for this category of numbers.

The caller ID window covers important information

The caller ID window may cover information on the Phone app’s screen. Tap and hold the caller ID window and drag it elsewhere. The new position will be saved for future calls.

Why isn’t call blocking enabled by default?

We want to give users a choice: either trust Caller ID to automatically block certain categories of calls, or manually decline or accept calls from recognized numbers.

I’ve turned on blocking, but I still receive marketing calls. Why?

Some organizations (for example, banks) often use the same numbers for both advertisements and calls that are actually important to their clients. In such cases, Caller ID may show information that the call may be an advertisement, but it won't block it so as not to cause problems to clients who are expecting an important call.

Contact support