Payment History

Statistics

The graph above your payment list represents the main indicators of your store for the selected period (you can adjust it):
  • revenue—the amount you received for this period
  • average purchase amount—the amount you get if the revenue is devided by the number of payments
  • total amount of all refunds
  • and number of successful payments.

If the store accepts payments in other currency than Russian rubles, the revenue is shown in this currency. The refunds are always presented in Russian rubles.

You can hide the graph if you do not need it (push Hide in the top-right corner).

Payment History

You can find a list of all payments in your merchant profile in the Transactions section, under the Payments tab.

In the first column:

  • Payment ID (transaction number in our service).
  • Receipt delivery status icon.
  • Date and time the money were debited from the buyer.

In the second column:

  • The description of the payment. This displays the information that you can send to Yandex.Checkout during the payment, including order number, description, and any description. If you are using the Yandex.Checkout API, the description of the payment is added to request for payment in the description field.

In the third column:

  • Payment status.
  • Date and time when this status was assigned. For example, for the Paid status, the date and time when the money was deposited to your account are indicated here.

In the fourth column:

  • Payment amount.
  • Payment method.
  • Refund button (for successful payments). It opens a form for creating a request for refund to the buyer. See Refunds

Payment details and transaction history

Click on a payment to view additional information such as payment details and transaction's history.

Details include payment ID, which is the transaction's number in Yandex.Checkout.

Payments from bank cards are assigned an RRN (Retrieval Reference Number). This number allows finding information about certain payment in your bank. Using this number in the filter, you can search for payments made with bank cards.

Logs are available for transactions within the past 7 days.

You can find Transaction history under payment details. Events related to this transaction are shown in chronological order: the history of payment status changes, information about transmission of receipts to the cloud register (if you're using the Yandex.Checkout solution for 54-FZ). From here, you can view receipt details.

Receipt delivery statuses:

Processing Sent, but no response from cloud sales register yet.
Not delivered to the cloud register Cloud register did not accept the receipt (for example, due to a technical error). You can send such a receipt again by clicking the button next to it.
Delivered to the cloud register Accepted by cloud register.

Payment statuses:

Created Created, but the payment has not been made yet.
Paid Payment successful.
Unpaid Payment initiated, but not completed. The money was not credited.
Processing Payment initiated, but not completed. For instance, for payments with preauthorization.
Partially refunded Partial refund successful, part of the payment was returned to buyer.
Refunded Full refund successful, money was returned to buyer.
Canceled For pre-authorised payments: payment process was initiated but cancelled after the first phase.
Error The payment failed due to an error.
Waiting for confirmation For pre-authorised payments: payment process was initiated but not confirmed.

Successful payments will have a Refund button near the transaction amount: when clicked, it opens a form for creating a request for a refund to the buyer (see Refunds). After a refund (full or partial), the payment status will change.

If your store supports pre-authorised, payment status can change to Waiting for capture. You can capture or cancel this payment using the Cancel or Capture buttons.

Receipt details

Navigate to Transaction history and click View the receipt button near the desired receipt. Fiscal data of the receipt, list of products, and the total amount of the payment are displayed here.

If the receipt was not delivered, you can find the reason in the receipt details, i.e. an error that was returned from your cloud sales register. You can send such a receipt again by clicking the button in the upper right corner.

Filters

Filters allow you to find the payment you need or view all payments satisfying the parameters you set. They can be displayed as a list (Find button) or exported as a file (Export button).

Filters parameters:

  • Transaction, order, buyer — transaction number in Yandex.Checkout, order number in your system, or customer ID.
  • Payment method — one of the payment methods.
  • Status — one of the payment statuses.
  • Period — date range for search.
  • Payment amount — you can set a specific amount or range.
  • Account transactions only — search only among payments made on invoices that you have issued from the Yandex.Checkout Merchant Profile. See Invoicing

Additional parameters are available in the filters for some payment methods:

  • Transaction number — parameter for Internet banking and e-wallet payments. This number is assigned by the payment system used for making the payment.
  • Payment code — for cash payments via payment kiosks or banks. The buyer receives this code from Yandex.Checkout during the payment process and uses it when to depositing cash at a kiosk, ATM, or a bank's cash desk.
  • Card mask — for payments from bank cards. First 6 and last 4 digits of the bank card number.
  • RRN — for payments from bank cards. This is the number that your bank assigns to each transaction. Using it, the bank can get payment's status and other information.
  • Wallet number — for payments from Yandex.Money wallets.

If you are sure the payment was successful, but it's missing from the list, send a request for a payment search.

Saving Payments to File

If you need to view more payments or sort them out in any way different, you can download the details as a file in the CSV format (may be viewed via Excel or other software for editing tables).

To do that, specify the required parameters in the filters in payment history: for example, you can download all successful payments from bank cards within three months. Then click Export.

File download will start automatically once it's ready. A copy will be saved in the Payment.History folder on Yandex.Disk for the user who ordered the download.

Fields in the exported file:

Field Description
avisoReceivedDatetime Date of the notification about the successful payment (if not present, the order was cancelled).
customerNumber The user ID used by the merchant (if available).
orderSumCurrency Currency code (for instance, 643—Russian ruble).
paymentType Payment method code. Code explanation
itemName Product name.
accountId Number of the user's Wallet (if the payment is made via a Yandex.Money Wallet).
invoiceId Transaction number in our payment service.
orderSum Payment amount.
shopSum The amount the store gets (payment amount minus payment service commission).

Deferred payments (pre-authorised)

If your store supports pre-authorisation, payments from bank cards and e-wallets are made in two stages:

  1. The client places an order on the website, and the required amount is blocked on their account.
  2. The payment appears in the Yandex.Checkout Merchant Profile with the Waiting for confirmation status. The merchant can capture this payment (funds will be debited from the client) or cancel it (funds will be returned to the client).

You can only accept deferred payments if you are connected via the API protocol. Learn more about the configuration in our documentation.

If your store is based on a CMS, you need to enable deferred payments in the Yandex.Checkout module settings. See module instructions for your CMS to learn more about the configuration.

How to capture and cancel payments

  1. Visit Operations — Payments in your Yandex.Checkout Merchant Profile. Find a payment with the Waiting for confirmation status in the Payment history list .
  2. Click on the line with the required payment and select the action: Cancel payment or Capture.

The payment status will change to Success or Cancel. Refresh the page after a few minutes to check the status.

To cancel a payment, you will need to enter the password from the text message sent to the phone number linked to your Merchant Profile. This will allow you to cancel payments without a code within the next hour.

The text message password is not required for capturing payments.

Payments made with bank cards require capture within 7 days, payment made using other methods—2 hours. After that, the payment will be canceled automatically and the funds will be returned to the buyer. The date and time of cancellation are specified for each payment to the right of the Capture button.