---
metadata:
  - name: generator
    content: Diplodoc Platform v5.57.3
alternate:
  - https://yandex.ru/support/common/en/troubleshooting/error-console.md
  - https://yandex.ru/support/common/kk/troubleshooting/error-console.md
  - https://yandex.ru/support/common/ru/troubleshooting/error-console.md
  - https://yandex.ru/support/common/tr/troubleshooting/error-console.md
  - href: en/troubleshooting/error-console.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/common/en/llms.txt

# How to copy a message from the error console

If a problem occurs when you're using the website, the browser console can help to identify the cause. Copy the message from the error console and send it to support.


{% cut "**Yandex Browser**" %}


1. To open the error console, use the keyboard shortcut **Ctrl** + **Shift** + **J** (or **⌥** + **⌘**+ **J** on macOS).
    
    {% cut "**Other methods**" %}
    
    - Go to ![](../_assets/but-ya-settings.svg) → **Advanced** → **JavaScript console**.
    - Right-click anywhere on the page, select **Inspect element** and go to the **Console** tab.
    
    {% endcut %}
    
1. To the right of the **Filter** box, open the **Default levels** list and deselect all options except **Errors**.
1. Refresh the page or repeat the actions that lead to the error.
1. If the **Console** tab shows error messages, expand the window to full screen and take a [screenshot](https://yandex.ru/support/common/en/troubleshooting/screenshot.md) of the contents.

    If you need to scroll down to show all relevant information, take multiple screenshots.

    ![](../_assets/console-chromium.png)

To get more information, take a screenshot of the contents of the **Network** tab.


{% endcut %}

{% cut "**Safari**" %}


1. To open the error console, go to **Safari** → **Preferences** → **Advanced** and enable the **Show Develop menu in menu bar** option.
1. To open the error console, use the keyboard shortcut **⌥** + **⌘** + **C**.
    
    {% cut "**Other methods**" %}
    
    - In the menu, select **Develop** → **Show JavaScript Console**.
    - Right-click anywhere on the page, select **Inspect Element**.
    
    {% endcut %}
    
1. Go to the **Console** tab and turn on the **Errors** filter. Filter names may be hidden if the window is narrow: expand the window to see them.
1. <!-- source: en/_includes/troubleshooting/error-console/page-upd.md -->
   Refresh the page or repeat the actions that lead to the error. 
   <!-- endsource: en/_includes/troubleshooting/error-console/page-upd.md -->
    
1. If the **Console** tab shows error messages, expand the window to full screen and take a [screenshot](https://yandex.ru/support/common/en/troubleshooting/screenshot.md) of the contents.

    If you need to scroll down to show all relevant information, take multiple screenshots.

    ![](../_assets/consol-saf-1.png)

To get more information, take a screenshot of the contents in the **Network** tab.


{% endcut %}

{% cut "**Google Chrome**" %}


1. To open the error console, use the keyboard shortcut **Ctrl** + **Shift** + **J**.
    
    {% cut "**Another method**" %}
    
    Go to ![](../_assets/chat-settings.svg) → **More tools** → **Developer tools** and open the **Console** tab.
    
    {% endcut %}
    
1. <!-- source: en/_includes/troubleshooting/error-console/chromium-filter.md -->
   To the right of the **Filter** box, open the **Default levels** list and deselect all options except **Errors**.
   <!-- endsource: en/_includes/troubleshooting/error-console/chromium-filter.md -->
    
1. <!-- source: en/_includes/troubleshooting/error-console/page-upd.md -->
   Refresh the page or repeat the actions that lead to the error. 
   <!-- endsource: en/_includes/troubleshooting/error-console/page-upd.md -->
    
1. <!-- source: en/_includes/troubleshooting/error-console/chromium-screenshot.md -->
   If the **Console** tab shows error messages, expand the window to full screen and take a [screenshot](https://yandex.ru/support/common/en/troubleshooting/screenshot.md) of the contents.

   If you need to scroll down to show all relevant information, take multiple screenshots.

   ![](../_assets/console-chromium.png)
   <!-- endsource: en/_includes/troubleshooting/error-console/chromium-screenshot.md -->
    

<!-- source: en/_includes/troubleshooting/error-console/chromium-network.md -->
To get more information, take a screenshot of the contents of the **Network** tab.
<!-- endsource: en/_includes/troubleshooting/error-console/chromium-network.md -->



{% endcut %}

{% cut "**Opera**" %}


1. To open the error console, use the keyboard shortcut **Ctrl** + **Shift** + **J**.
    
    {% cut "**Another method**" %}
    
    In the upper-left corner, click **Opera**, select **Developer** → **Developer tools**, and go to the **Console** tab.
    
    {% endcut %}
    
1. <!-- source: en/_includes/troubleshooting/error-console/chromium-filter.md -->
   To the right of the **Filter** box, open the **Default levels** list and deselect all options except **Errors**.
   <!-- endsource: en/_includes/troubleshooting/error-console/chromium-filter.md -->
    
1. <!-- source: en/_includes/troubleshooting/error-console/page-upd.md -->
   Refresh the page or repeat the actions that lead to the error. 
   <!-- endsource: en/_includes/troubleshooting/error-console/page-upd.md -->
    
1. <!-- source: en/_includes/troubleshooting/error-console/chromium-screenshot.md -->
   If the **Console** tab shows error messages, expand the window to full screen and take a [screenshot](https://yandex.ru/support/common/en/troubleshooting/screenshot.md) of the contents.

   If you need to scroll down to show all relevant information, take multiple screenshots.

   ![](../_assets/console-chromium.png)
   <!-- endsource: en/_includes/troubleshooting/error-console/chromium-screenshot.md -->
    

<!-- source: en/_includes/troubleshooting/error-console/chromium-network.md -->
To get more information, take a screenshot of the contents of the **Network** tab.
<!-- endsource: en/_includes/troubleshooting/error-console/chromium-network.md -->



{% endcut %}

{% cut "**Mozilla Firefox**" %}


1. To open the error console, use the keyboard shortcut **Ctrl** + **Shift** + **J**.
    
    {% cut "**Other methods**" %}
    
    - Go to ![](../_assets/but-ya-settings.svg) → **More Tools** → **Developer Tools**.
    - Right-click anywhere on the page, select **Inspect** and go to the **Console** tab.
    
    {% endcut %}
    
1. Make sure that only **Errors** are selected in the list of filters (Warnings, Logs, Info, Debug, CSS, XHR, and Requests should be disabled). To check, click the name of each filter. If there's no blue line below the filter, it's turned off.
    
1. <!-- source: en/_includes/troubleshooting/error-console/page-upd.md -->
   Refresh the page or repeat the actions that lead to the error. 
   <!-- endsource: en/_includes/troubleshooting/error-console/page-upd.md -->
    
1. If the **Console** tab shows error messages, expand the window to full screen and take a [screenshot](https://yandex.ru/support/common/en/troubleshooting/screenshot.md) of the contents.

    If you need to scroll down to show all relevant information, take multiple screenshots.
    
    ![](../_assets/consol-ff-3.png)


{% endcut %}

{% cut "**Microsoft Edge**" %}


1. To open the error console, use the keyboard shortcut **Ctrl** + **Shift** + **J**.
    
    {% cut "**Other methods**" %}
    
    - Go to ![](../_assets/menu.svg) → **More Tools** → **Developer Tools**.
    - Right-click anywhere on the page, select **Inspect**, and go to the **Console** tab.
    
    {% endcut %}
    
1. <!-- source: en/_includes/troubleshooting/error-console/chromium-filter.md -->
   To the right of the **Filter** box, open the **Default levels** list and deselect all options except **Errors**.
   <!-- endsource: en/_includes/troubleshooting/error-console/chromium-filter.md -->
    
1. <!-- source: en/_includes/troubleshooting/error-console/page-upd.md -->
   Refresh the page or repeat the actions that lead to the error. 
   <!-- endsource: en/_includes/troubleshooting/error-console/page-upd.md -->
    
1. <!-- source: en/_includes/troubleshooting/error-console/chromium-screenshot.md -->
   If the **Console** tab shows error messages, expand the window to full screen and take a [screenshot](https://yandex.ru/support/common/en/troubleshooting/screenshot.md) of the contents.

   If you need to scroll down to show all relevant information, take multiple screenshots.

   ![](../_assets/console-chromium.png)
   <!-- endsource: en/_includes/troubleshooting/error-console/chromium-screenshot.md -->
    

<!-- source: en/_includes/troubleshooting/error-console/chromium-network.md -->
To get more information, take a screenshot of the contents of the **Network** tab.
<!-- endsource: en/_includes/troubleshooting/error-console/chromium-network.md -->



{% endcut %}