Support
You can try to find the answer to your question in Help. If you couldn't find it or you have an idea on how to improve the Home page, please contact us.
By email
Select the issue that you want to report.
I can't log in to my account
Yandex account
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Contact Yandex ID Support. |
Withdrawals
Yandex 360
Contact Yandex 360 support.
Ask a question about the Yandex home page
I can't set Yandex as my home page
Try making ya.com your home page by following these instructions.
The Yandex page doesn't load
If you're using an ad blocker (such as Adblock Plus, AdGuard, or uBlock Origin), try disabling it and refreshing the home page. If an ad blocker causes the issue, enable and configure it following these instructions.
If these suggestions didn't help, contact us. Let us know if you experience the same issue when using another browser. If possible, attach a screenshot of the page.
How to enable dark theme
You can enable the dark theme for the home page in General settings. Make sure you're logged in with your Yandex ID.
The city is defined incorrectly
Try to set your city manually. If this doesn't help, contact us and:
- Send us a link to the page where you see an incorrectly identified city.
- Specify the city that appears in settings after you click Find me and the city you're currently in.
- Go to Yandex Internetometer and click Copy to clipboard at the bottom of the page. Paste the text into the Technical information field.
Change the interface language in Yandex services
Select the language in General settings and click Save.
Another question or suggestion for improvement
Complain about content on Yandex services
If you see content that violates the law or your rights, you can Report a violation.
Complain about ads on Yandex services
Alert
If you experience problems with Yandex Direct ads, contact us via the form.
Yandex pages may display banners with information about our services. We try to design and place them in a way that isn't intrusive,
but we understand that some people don't want to see any ads at all. That is why our banners don't show up for a while after you closed them.
If the problem with banner display persists, fill out the feedback form according to the instructions:
- Go to Yandex Internetometer and click Copy to clipboard.
- Paste the copied information into the form below.
- Attach a screenshot of the banner.
- Enter your name and email address in the form.
- Click Send.
Ask a question about another Yandex service
- If you have a question about a particular Yandex service, contact the support for this service. This way, your message goes straight to the right specialists.
Question about another service
If the service isn't in the list, find it in Help. See the answers to frequently asked questions or fill out the feedback form. You can usually find the form in the Support section.
You can also contact us directly: