Complaints
I have a complaint about an ad placed on Yandex.Direct
According to offers of Yandex.Direct services, the advertisers are free to form the content of their ads and to set the terms and conditions for the placement thereof, and they are fully responsible for their ads' compliance with the law. If you have any complaints regarding an ad on Yandex.Direct, please contact the advertiser directly. Their contact information can be found on the ad itself (via the site or vCard).
If you also want to inform Yandex, please send an official letter to: “YANDEX, 16 Lev Tolstoy St., Moscow, Russia, 119021”. Include the following:
The name of your company or organization including its business structure (or your full name).;
A description of the particular ad referred to in the claim, including the following: the text of the ad, landing website of the URL, and the ad placement conditions (keywords, targeting, and other settings), if relevant.
An explanation of what you believe is wrong with the ad, including links to the relevant laws and regulatory documents.
Sign the letter and attach copies of any documents you wish to include.
We take all complaints seriously. Once reviewed, Yandex will take all possible measures to resolve the situation. Please bear in mind that Yandex must comply with the law when serving ads. If you believe that ads published via Yandex violate your intellectual property rights (to music, films, software, etc.), please follow the procedure below so that Yandex can review your claim promptly.
How to keep your competition from using certain keywords
Keywords are not part of an ad. Keywords are just one of the required conditions for an ad to be displayed. The law does not prescribe any special requirements, limits or restrictions on the use of keywords. This also applies to keywords that fully or partly match any trademark. In addition, Russia's competition law encourages competition and the freedom of economic activity. Yandex does not have the right to decide on the legality or illegality of an advertiser's actions in this situation. Therefore, Yandex does not take part in such disputes. Please, contact the advertiser directly on such matters.
Complain about Direct results listings
If you can't find your ad in Yandex.Direct or it is displayed incorrectly, see Display problems.
Yandex does not have the authority to delete, supplement or change the content of websites belonging to third parties. You need to address this matter directly with the owners of the websites where you found copied content.
The investigation of offenses or crimes, as well as the admission of guilt by third parties of committing offenses or crimes fall outside Yandex's authority. Please contact law enforcement agencies or judicial authorities to address these issues.
If you noticed that multiple webpages from the same organization are simultaneously present in Direct search result listings, report it to us using the feedback form.
If you are a copyright holder and your complaint about advertising on Yandex is related to a violation of your intellectual property rights, please follow a separate procedure.
If you think that the contents of an ad in Direct do not conform with the Advertising Requirements, report it using the form below.
Make sure you fill in the «Ad Heading Link field». We need this information to find and recheck the ad materials.
