---
metadata:
  - name: generator
    content: Diplodoc Platform v5.63.0
alternate:
  - https://yandex.ru/support/forms/en/add-comment.md
  - https://yandex.ru/support/forms/ru/add-comment.md
  - href: https://yandex.ru/support/forms/en/add-comment.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.ru/support/forms/en/llms.txt
    rel: describedby
title: Add a comment to a Tracker issue
description: Learn how to configure adding a comment to an existing Tracker issue after a user submits a form.
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/forms/en/llms.txt


# Add a comment to a Tracker issue

Set up an integration with [Tracker](https://tracker.yandex.com) to add a comment to an existing Tracker issue after a user submits a form. For example, you can collect additional details about a request in a form and add them to a Tracker issue.

The comment is added on behalf of the user who submitted the form if they have access to Tracker and permission to comment on the specified issue.

{% note warning "" %}

Only Yandex Forms for Business users can set up comment creation.

{% endnote %}

## Set up comment creation {#setup}

1. Select a form and open the **Integration** tab.

1. Select an [action group](https://yandex.ru/support/forms/en/notifications.md#add-integration) where you want to set up comment creation. At the bottom of the group, click **Tracker** and select **Tracker. Comment on task**.

    ![](_assets/tracker-comment-action.png =700x){.border-grey}

1. In the **Task** field, specify the key of the issue where you want to add a comment:

    - Enter the issue key manually, for example, `MYQUEUE-123`. Comments from all form submissions will be added to this issue.

    - To let users specify the issue themselves, add the **Answer to question** variable for a Short text or Tracker issue suggest question.

    - If the form is embedded in a Tracker issue comment, add the **Ticket code** variable. The issue key will then be passed to the form automatically.

1. In the **Comment text** field, enter the comment text. To add an answer to a question or other form data, click ![](_assets/svg/add.svg)</svg> and select a variable.


1. If the user must receive a link to the added comment, select **Show** in the **Show messages about the results of actions** block.


1. Click **Save**.

![](_assets/tracker-comment-settings.png =700x){.border-grey}

If the user has the required permissions, a comment with the specified text is added to the Tracker issue after they submit the form.

## Conditions and execution history {#conditions-and-history}

To add comments only for specific answers to questions, [set up conditions for performing actions](https://yandex.ru/support/forms/en/notifications.md#conditions).

The results of adding comments are displayed on the [Completed integrations](https://yandex.ru/support/forms/en/notifications-history.md) page.

## Troubleshooting {#troubles}

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To check for errors that occur during the form integration:

1. Open the form where the integration is incomplete or doesn't work as expected.

1. Go to the **Integrations** tab and click **Completed integrations**.

1. Check the list for error messages related to your integration. 

1. After resolving the problem, try [creating an issue again](https://yandex.ru/support/forms/en/notifications-history.md#status).

1. If the problem persists, [contact support](https://yandex.ru/support/forms/en/feedback.md).
<!-- endsource: en/_includes/inregration-errors.md -->

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