Configuring auto actions

You can set up multiple automated actions for each form and set conditions for performing those actions depending on user answers to the questions.

You can see a history of completed actions on the Completed integrations page.

Add actions

To integrate your form with other services, you can configure one or more actions to be performed automatically when the user submits a completed form. To do this:

1. Select the desired form and open the Integration tab.

2. Add a new group of actions or use an existing one. You can add multiple actions to the group and set shared conditions for them.

   By default, a group with one action — sending an email — is set up for all forms. This group is enabled, and you can disable or delete it or add custom actions to it.

   • To create a new group, click Add notification group at the bottom of the page.

   • To create a group of actions based on an existing one, click in the upper-right corner and select Copy group of actions . Next, edit the copy.

   • To enable or disable a group of actions, use the toggle in the upper-right corner.

   • To delete a group of actions, click in the upper-right corner and select Delete group of actions.

3. If necessary, set up action conditions for the group.
   To configure multiple actions to be performed under different conditions, add multiple groups.

4. To add an action to a group, click a button at the bottom of the group:

   • To send a notification by email, click Mail.

   • For creating issues in Tracker click Tracker.

   • To add user answers to Wiki, click Wiki.

   • To send an HTTP request, click API and select the request type.

   Integration with Wiki and Tracker is only available to users of Yandex Forms for Business.

5. Set up the action and click Save.

6. To disable an action, use the toggle in the upper-right corner.

7. To delete the action click and select Delete.

Set conditions

You can set conditions for integrating your form with other services. In this case, the actions (such as sending notifications or creating issues) will only be performed if the user gave certain answers to the questions. To set up conditions for actions:

1. Select the form and click Integration at the top of the page.

2. Select a group of actions and enable the Performing conditional actions option.

3. If you want an action to be performed in accordance with user answers to the form's questions:

   1. Specify a question that requires a certain answer as a condition for the action.

   2. Select the comparison operator: equal or not equal.

   3. Select or enter the answer that the user's answer has to match.

      

      • If you want the actions to be triggered by any answer (if the form field is filled in), select the not equal relational operator in the condition and leave the answer field empty.

      • If you want the actions to be triggered when a user doesn't respond (if the form field isn't filled in), select the equal relational operator in the condition and leave the answer field empty.

      For example, you can have an email sent to a user if they fill in the Email field in the form.

      

4. For the action to trigger based on the domain of the form filled out by the user, select tld in the first field when setting up the condition.

5. If you need to trigger the action when multiple conditions are met, click under the first condition. Set up the condition: select a question, a comparison operation, and an answer option.

   The new condition will be grouped with the existing ones. By default, all conditions within the group are combined using the AND operator, so the action triggers only if all conditions are met simultaneously. If you want the action to trigger when at least one condition is met, click the operator icon to the left of the group to select the logical OR instead.

6. To set a more complex logic for firing an action, add multiple groups of conditions. To do this, click Add condition under the list of conditions, then configure the conditions within the group and select a logical operator to apply to them: AND or OR.

7. To delete a condition, hover over it and click to the right.

8. Click Save.

For more information about setting up conditions, see Add questions to a form.

To add multiple actions with different conditions, click Add group of actions at the bottom of the page and set up conditions and actions for the new group.