---
metadata:
- name: generator
content: Diplodoc Platform v5.54.2
alternate:
- https://yandex.ru/support/forms/en/send-mail.md
- https://yandex.ru/support/forms/ru/send-mail.md
- href: en/send-mail.md
type: text/markdown
title: Markdown version
- href: llms.txt
type: text/markdown
title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/forms/en/llms.txt
# Send an email
You can integrate your form with Yandex Mail so that a notification is sent automatically when the user fills out the form.
## Add an email notification {#setup}
1. Select the desired form and open the **Integration** tab.
1. Select a [group of actions](https://yandex.ru/support/forms/en/notifications.md#add-integration) for which you want to set up sending emails.
By default, each new form has a pre-created **Mail** action.
- If you want to use the existing email integration, enable the **Mail** action.
{.border-grey}
- If you want to add a new action and configure it, click  **Mail** at the bottom of the group.
1. Configure the email notification parameters. [Fields in the Mail action settings](#fields)
1. To attach a file from your computer to the email, click **Attach file**.
To attach the files that the user sent in response to the form to your email, select questions of the File
type from the **Attach files from question answers** list.
{% note info "" %}
The maximum total size of the email is 9 MB. This includes technical information, the message body, and the attached files.
{% endnote %}
1. To display a message informing the user that an email was sent after they filled out the form, enable the **Show messages about the results of actions** option under the action name.
1. Click **Save**.
## How to fill in the action settings fields {#fields}
* **To**: Email address to send the notification to. You can list multiple addresses separated by commas, or set a variable.
- To send a notification to the form creator's email, select the **Form creator's email** variable.
- To send a notification to the Yandex email account the user was logged in to when filling out the form, select the **Email** variable. This option is only available to Yandex Forms for business users.
- To send a notification to the address the user entered when answering a question, add the **Question answer** variable and select the Email
question type.
* **Sender**: Sender name you want the recipient to see.
* **Send response to**: Email address the recipient can send responses to. If not specified, your respondents will not be able to reach you by email.
* **Subject**: Email subject.
* **Text**: Email text.
* **Headers**: If necessary, add service email headers:
- Click  **Add header**.
- Specify a name and value for each header.
The header name must begin with the prefix `X-` and must not contain Cyrillic characters. Otherwise, the header will be ignored. Header name example: `X-Form`.
- You can use [variables](https://yandex.ru/support/forms/en/vars.md) as parameter values. To do this, click  on the right of the field. If you're using a variable, enable **Send if value is set**.
* To insert an answer to a question or other form data in any field:
- Select the field and click  on the right.
- Select a [variable](https://yandex.ru/support/forms/en/vars.md) from the list to add to the field. For example, you can add a variable to address the user by their name or to include their [test results](https://yandex.ru/support/forms/en/tests.md) in the email.
{.border-grey}
## Configure multiple email notifications {#multiple-notifications}
To send multiple email notifications at once, add new actions using the  **Mail** button at the bottom of the action group.
If you want notifications to only be sent to users who gave certain answers, [set your conditions](https://yandex.ru/support/forms/en/notifications.md#conditions).
> Sample notification for a form with a questionnaire for job applicants. Once the form is filled out, the survey answers are sent to the HR department's email address.
>
> {.border-grey}
## Troubleshooting {#troubleshooting}
If you set up email notifications but are not getting emails after filling out the form, check your **Spam** folder and see if there are errors when sending emails.
### Check your **Spam** folder {#error-spam}
If you are not receiving email notifications, check your Spam
folder. If emails from Yandex Forms were sent to the **Spam** folder, mark them as Not spam
.
If you use your own mail server, whitelist
the sender addresses: `@forms.yandex.com` and `sndr.bnc@yandex.ru`.
### Check the email text {#error-text}
The mail server can block an email if its text is missing or looks like spam. Fill out or edit the email text.
### Check the size of attachments {#error-size}
If a file attached to an email is too big, the mail server will not be able to send it. When this happens, the following error message will appear:
```
Error class: EmailMaxSizeExceededError
Error message: Total file size must be less than 9 MB.
```
{% note info "" %}
The maximum total size of the email is 9 MB. This includes technical information, the message body, and the attached files.
{% endnote %}
To avoid this error, limit the maximum size of files that users can attach to forms. To do this, in the **File** question settings, set the [maximum total file size](https://yandex.ru/support/forms/en/blocks-ref/file.md#max-size) to no more than 8 MB.
If you need users to be able to attach large files to their answers, use **Share link** or **Short text** questions. This way, users will be able to link files uploaded to an external hosting.
### Check for integration errors {#error-history}
To check for errors that occur during the form integration:
1. Open the form where the integration is incomplete or doesn't work as expected.
1. Go to the **Integrations** tab and click **Completed integrations**.
1. Check the list for error messages related to your integration.
1. After resolving the problem, try [creating an issue again](https://yandex.ru/support/forms/en/notifications-history.md#status).
1. If the problem persists, [contact support](https://yandex.ru/support/forms/en/feedback.md).
### If there are no spam notifications or error messages {#error-support}
If you have no notifications in the Spam
folder or errors in the **Integration** tab, the email may be blocked by the recipient's mail server. To find out why the email is blocked:
1. Open the form with notification issues and click **Integration** at the top of the page.
1. In the email notification settings, go to the **Send response to** field and enter your personal or corporate email.
1. The next time the mail server blocks a notification from the form, an error message will be sent to the email that you specified. Copy the message text.
1. [Contact Yandex Forms support](https://yandex.ru/support/forms/en/feedback.md) and include the error message that you received.