---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://yandex.ru/support/metrica/en/webvisor/errors.md
  - https://yandex.ru/support/metrica/es/webvisor/errors.md
  - https://yandex.ru/support/metrica/pt/webvisor/errors.md
  - https://yandex.ru/support/metrica/ru/webvisor/errors.md
  - https://yandex.ru/support/metrica/tr/webvisor/errors.md
  - https://yandex.ru/support/metrica/zh/webvisor/errors.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/metrica/en/llms.txt

# Session Replay error descriptions

Errors that can occur in Session Replay and their recommended solutions are given below.


#|
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**Error**
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**Advice**
||
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The session can't be replayed.
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The session couldn't be recorded for technical reasons.
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Session Replay was launched incorrectly.
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Session Replay couldn't record a session because the site contains invalid HTML code (such as the lack of a `body` element). Check the source code of the pages on your site.
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The session couldn't be recorded. | ^ ||
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You have exceeded Session Replay’s time limit for storing recordings. Data is stored for 15 days, including the current day.
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The 15-day storage time limit has been exceeded.
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Session processing timed out. Try refreshing the page.
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Try replaying the session later.
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|#

<!-- source: en/_includes/buttons/chat-button.md -->
[Chat with us](https://yandex.ru/chat/#/user/036e6a02-3620-9cdc-4c5e-a34667a7379e?utm_source=spravka){.button}

<!-- source: en/_includes/styles/href-to-button.md -->

<!-- endsource: en/_includes/styles/href-to-button.md -->
<!-- endsource: en/_includes/buttons/chat-button.md -->

<!-- source: en/_includes/popup/id-qanda/feedback-intro.md -->
<div class="cut-button">

{% cut "Write an email" %}

Select a question to find a solution.

{% list tabs radio %}

- Incorrect site content was recorded

  The page content in the recording may be different from the actual content. It’s likely that the CSS on the site frequently changes. In this case, add the content hash to the style file names. This will make the file name change every time you update its contents. For example, `style.390b32d4d49d5e7d.css` will become `style.0c573d460df87d4de5a4.css`. This lets Session Replay use the style that the site visitor sees when it records a session.

- Error during playback

  Do the following:

  - [Clear the](https://yandex.ru/support/browser/personal-data-protection/cache-memory.html?lang=ru#clearing-cache) browser cache.
  - Disable all plugins and browser extensions.
  - [Delete the browser cookies](https://yandex.ru/support/browser/personal-data-protection/cookies.html#del-cookie).
  - Check the firewall settings. It’s possible that the firewall is blocking the Yandex Metrica tag script. The tag could also be blocked by the [Adblock Plus](https://adblockplus.org) extension.

  {% cut "I followed the recommendations, but the error persists" %}


  <!-- source: en/_includes/popup/id-popup/wrong-sup.md -->
  Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
  <!-- endsource: en/_includes/popup/id-popup/wrong-sup.md -->


  <div style="padding: 15px;
       margin: 10px 0;
       background: #FFFFFF;
       border-radius: 10px;
       border: 1px solid var(--g-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.ru/surveys/1711/?&iframe=1&lang=en">
    </iframe>
  </div>

  {% endcut %}

- Other questions


  <!-- source: en/_includes/popup/id-popup/wrong-sup.md -->
  Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
  <!-- endsource: en/_includes/popup/id-popup/wrong-sup.md -->

  
  If you have more questions about Session Replay, submit them in the form below. Provide an example of a session with incorrectly displayed data and specify the full version of your browser.

  <div style="padding: 15px;
       margin: 10px 0;
       background: #FFFFFF;
       border-radius: 10px;
       border: 1px solid var(--g-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.ru/surveys/1711/?&iframe=1&lang=en">
    </iframe>
  </div>

{% endlist %}

{% endcut %}

</div>

<!-- source: en/_includes/styles/cut-button.md -->

<!-- endsource: en/_includes/styles/cut-button.md -->
<!-- endsource: en/_includes/popup/id-qanda/feedback-intro.md -->


<!-- source: en/_includes/footer-links.md -->
- - -

<div class="borderless-table">

#|
||
Useful links

- [Demo tag](https://metrika.yandex.com/r/dashboard?)
- [Add a tag](https://metrika.yandex.com/add/)
- [Free tag setup](https://yandex.com/promo/freeservice/metrica?utm_source=help_metrica_ru&utm_medium=cpc&utm_campaign=1)
- [Yandex Metrica API](https://tech.yandex.com/metrika/)
- [Suggest your idea](https://yandex.com/support/metrica/troubleshooting/idea.html)
- [Discuss in Telegram](https://t.me/yandexmetrika)
|
Online training

- [Get a Yandex Metrica certificate](https://yandex.ru/adv/expert/exam/metrika/?utm_source=metrika_help&utm_medium=web&utm_campaign=static&utm_content=useful_links)


- [Take a training course](https://yandex.ru/adv/edu/online/metrika?utm_source=metrika_help&utm_medium=web&utm_campaign=static&utm_content=useful_links)

||
|#

</div>

<!-- source: en/_includes/styles/table-style.md -->

<!-- endsource: en/_includes/styles/table-style.md -->
<!-- endsource: en/_includes/footer-links.md -->

<!-- source: en/_includes/styles/cut-button.md -->

<!-- endsource: en/_includes/styles/cut-button.md -->

<!-- source: en/_includes/styles/href-to-button.md -->

<!-- endsource: en/_includes/styles/href-to-button.md -->