Session Replay 2.0 error descriptions
Errors that can occur in Session Replay 2.0 and their recommended solutions are given below.
Error | Cause/Recommendation |
---|---|
The session can't be replayed. | The session couldn't be recorded for technical reasons. |
Session Replay was launched incorrectly. | Session Replay couldn't record a session because the site contains invalid HTML code (such as the lack of a body element). Check the source code of the pages on your site. |
The session couldn't be recorded. | |
You have exceeded the time limit for storing recordings in Session Replay. Data is stored for 15 days, including the current day. | The 15-day storage limit is exceeded. |
Session processing timed out. Try refreshing the page. | Try replaying the session later. |
Error | Cause/Recommendation |
---|---|
The session can't be replayed. | The session couldn't be recorded for technical reasons. |
Session Replay was launched incorrectly. | Session Replay couldn't record a session because the site contains invalid HTML code (such as the lack of a body element). Check the source code of the pages on your site. |
The session couldn't be recorded. | |
You have exceeded the time limit for storing recordings in Session Replay. Data is stored for 15 days, including the current day. | The 15-day storage limit is exceeded. |
Session processing timed out. Try refreshing the page. | Try replaying the session later. |