Why use Session Replay 2.0

Session Replay 2.0 doesn't require detailed settings and records the exact content that the user saw when they visited the site.

Dynamic content

Session Replay correctly records the content that is generated while the user is viewing the page. For example, this might be product offers in a store's search results that are “shuffled” as the user scrolls the page: new offers are selected based on products that were just viewed. It may also be a custom selection of articles on a news portal based on what the user already read.

Content from connected services and advertising

Some types of content are created by third-party services that are connected to the site. This includes different types of online chats and recommendation systems, such as selections of recommended items. Advertising blocks also belong to this category of content.

You can use recordings of these elements to evaluate the ROI from third-party services and track how advertising affects user behavior.

Session Replay records elements if they are not displayed in an iframe.

Recording switching between browser tabs

Session Replay shows how a user switches between tabs where they opened links to your website — both on desktop and mobile devices. Links that are open in different tabs are displayed in the upper part of the player.

Session recordings from mobile devices
Session Replay records switching from the desktop to the mobile version of a site when it occurs without refreshing the page, and displays the page correctly when the screen is rotated.

Recordings of mobile sessions display an image of the device that the user viewed the page from. The device contours are different on Android and iOS, so you don't need to look at the session information to see what the device was.

If a user enters text during a session, the on-screen keyboard is displayed either vertically or horizontally. This will help you assess which content was in the visible area of the screen and which was hidden.

Intensity of user interaction with a page

Recordings where the user didn't interact with a site have the “Idle” label and show idle time.

The intensity of interaction with the site is reflected on the chart. This will help you find the most active times. You can click special labels to go directly to the desired type of action in a recording: goal completion, use of on-screen keyboard, or click-through.

Select a question to find a solution.

Incorrect site content was recorded
Error during playback
Other questions

The page content in the recording may be different from the actual content. It's likely that the CSS on the site frequently changes. In this case, add the content hash to the style file names. Then, when you change the file's content, its name will change. For example: style.390b32d4d49d5e7d.css will be changed to style.0c573d460df87d4de5a4.css. This lets Session Replay use the style that the site visitor sees when it records a session.

Do the following:

  • Clear the browser cache.
  • Disable all plugins and browser extensions.
  • Delete browser cookies.
  • Check the firewall settings. The firewall may be blocking the Yandex Metrica tag script. The tag could also be blocked by the extension Adblock Plus.

If you have more questions about Session Replay, submit them in the form below. Provide an example of the session where data was displayed incorrectly and specify the full version of your browser.