The Yandex.Money card and wallet are complementary to each other. They have different numbers, but a shared balance: add money to wallet, then spend it using the card. Receive a transfer to card, and the money will be shown in the wallet.
You can get an instant card (without a name) at our offices or buy it from Svyaznoy. If you want a personalized Yandex.Money card, order it online or in the app.
Both cards earn cashback in points, both work at online and offline stores. You don't need to wait for the instant card: you just buy it. On the other hand, you can withdraw cash from your personalized card without commission (10,000 ₽ / month after you complete identification) or transfer money to other cards.
Ordering a Card: purchase or delivery
You can buy a card for 200₽, then activate it in your wallet for free.
Note: if the cashier says they don't sell Yandex.Money cards, give them the service article, 4184656.
- Delivery is made on business days, from 9 AM to 6 PM
- The courier will call you one hour before the arrival
- You'll need your passport to verify your full name on the envelope
Order on our website or in the app: we require an immediate service fee (once for three years).
Delivery by Post
The card will be sent to you within 5 business days after the order. Other terms depend on the Russian Post. To track the delivery, you will have a special tracking number.
When the card is delivered, pick it up at the post office: find the nearest post office. If you get a notice of delivery, take it with you. If you did not get the notice, take your passport with you to the post office.
You can order delivery from the post office: learn more on the Russian post site.
So far, this option is available in Moscow, Moscow region and Saint Petersburg.
The card will be delivered in 5-7 days after the order.
After the delivery
Got the card? Activate it on our site: the link for activation will be in the envelope with the card.
Conditions: fees and limits
- anonymous users can't withdraw cash,
- identified users can withdraw 100,000 ₽ at a time.
Standard commission is 3% of the amount but not less than 100 ₽.
If you have a personalized Yandex.Money card + you have completed identification, you can withdraw 10,000 ₽ per month without commission (after that, standard commission is applied).
The limits depend on your user status:
Transfers to Yandex.Money e-wallets and other cards are available if you provided the service with your information.
Please note: you need to be an identified user in order to transfer money to other payment services, as the option is not available to users with reviewed status.
The commission is 3% of the amount but not less than 100 ₽.
Maximum transfer amount is 100,000 rubles.
If you need to completely "disable" payments, transfers, or cash withdrawal for the card, you do it in the settings (in the "Yandex.Money Cards" section on the website or in the "Cards" section in the app).
Cashback in points and Mastercard bonuses
Cashback is credited instantly, and you can spend it immediately at hundreds of online stores.
We return 1% for online purchases, 5% in the category of the month if you spent over 1,000 ₽ from wallet or card. If less, the minimum cashback is 0.5%.
In addition, your World Mastercard gives discounts and bonuses from Mastercard partners (watch for updates).
Card settings and PIN
View Bank Cards section and push your card icon (or the Edit button).
You will see a page with settings. On this page, you can change PIN, forbid online payment, and inform our Security Service about a trip abroad.
If you forgot your PIN, change it immediately on the website or in the app. If you enter incorrect PIN three times in a row, the card will be blocked. You won't even be able to pay. In this case call +7 495 974-35-86.
You may need a code word to contact support. If you don't remember it, check the website.
You can forbid options you do not use: forever and temporary.
For example: give the card to your child so they can make a purchase and deactivate cash withdrawal and money transferring options (then reactivate the options once you get the card back).
All adjustments come into effect immediately.
Specify country and dates of your trip: our Security Service will know this is you pay abroad.
Notifications work for all operations with the Yandex.Money account (not only operations with your Yandex.Money bank card). Thus you can manage them under your account Settings.
We send payment receipts and other service messages to your email address for free.
Text message notifications cost 50 ₽ per month (200 rubles per 6 months; 350 per year).
Payments Outside of Russia and Currency Conversion
If you buy sandwich in Moscow today and boots in Hong Kong tomorrow, it looks like the card details were stolen. In this case our Security Service may block the card to protect the funds.
If you do not want that to happen, tell us about your trip in advance. You can do it under your card settings.
Viewing card settings: navigate to the Bank Cards section and click on your card.
Most importantly: while the wallet is anonymous, you can only use the card in Russia.
- You can pay and withdraw cash in another country once you are a reviewed or identified user.
- If the card supports only rubles, all payments in the currency will be made at the Mastercard rate of + 2.9% (but you can activate multicurrency support).
- You need to inform us when you leave the country where you ordered your card to.
- The required amount is blocked on your card in the moment of the payment. The amount is calculated according to the conversion rate on the date of the payment.
- MasterCard processes payments within two business days. In the meantime, the conversion rate changes.
- The service deducts the amount calculated according to the up-to-date conversion rate: if the target currency become more expensive, the difference is deducted from your account, if it become cheaper, the difference is credited to your account.
The Yandex.Money card is in rubles if you have not activated the multicurrency cards package.
Multicurrency support: the card can operate 10 currencies at once (besides rubles). Exchange rate is almost the same as on the exchange market. The card switches between accounts automatically and even purchases currency if you don't have enough of it to make a payment.
No support: if you pay in currency, rubles are still debited from your wallet at the rate of MasterCard + 2.9% (view example).
In a day or two, an additional debit entry will appear in your History: a debit or credit of a small amount. This is usually a few dozens of rubles or even kopecks (depending on the payment amount). This is the exchange rate differential.
- Billing Address—home address.
- Address 1—house number, apartment number, street. For instance: 1/11 Queens blvrd.
- Address 2—optional field. You can specify a part of the city if you have several streets with the same name in your city.
- State—county or region. For instance: City of London or Greater London.
- ZIP or Postal Code—your postal code.
When you pay on non-Russian sites, you may be asked to provide supplementary information in addition to bank details.
You Card Got Lost: What to Do
If you have already activated the card, cancel it immediately. The Cancel button is in the Bank Cards section. If you cannot cancel your Yandex.Money cards yourself, call our Support Service at +7 (495) 974-3586.
If your lost card is not activated, you do not need to take immediate measures. But we recommend inform us about what has happened via a form on our site.
As soon as the lost card is cancelled, you can issue a new one.
The card will stop working soon: what to do
The Yandex.Money card is valid until the last day of the month specified in the expiration date: for example, if it states 03/19, the card will stop working on March 31. A "Reissue" button will appear in the wallet (in the "Yandex.Money Cards" section) five weeks before the expiration date. It's better to order a new card in advance so that it arrives on time.
The process is the same as when you order a personalized card, and you can even choose a new color. Once you activate the new card, the old one will stop working (this only applies to reissued cards; if you just ordered a second Yandex.Money card, both will work).
New card has new details. If you linked an old card, for example, to App Store or Yandex.Eda, you will need to add a new one.