Our Android solution
If you have the Yandex.Money app and an NFC-compatible phone, you can use it to pay in supermarkets and cafes. For that purpose, our app has a contactless card.
Before the first payment:
- enable NFS in your phone settings and select Yandex.Money as the payment method,
- make sure that your Yandex.Money app has the contactless card (see the Cards section).
If everything is in order, check the payment process—for example, at the nearest McDonald's.
Unlock the device and hold it near the payment terminal. Wait for the terminal to make a sound signal and remove the phone—the payment is successful.
About the PIN: you need it when the payment amount exceeds 1,000 ₽. The PIN is sent to you in a text message when the contactless card appears in your app. If you don't remember it or can't find it, cancel the contactless card and reissue it—you will receive a new PIN immediately.
Issues with Payments or Phone
- No Contactless Card in the App
If you can see the Issue Card button, click it and the card will appear. If you don't see the button, try updating the app—you need version 4.8 or later.
If nothing helps, contact us.
- I Have the Card, but I Can't Pay with It
- the cash desk is serviced by an old terminal that doesn't support contactless payments,
- NFS is disabled: enable it in the phone settings and select Yandex.Money as the payment method,
- not enough money in your wallet; you need to add money to it,
- you hit one of the Yandex.Money limits.
Another possible option is that you have Xiaomi Mi5s. In this case:
- View Device settings—Wireless and Networks—NFC—Default Wallet.
- Select Use HCE Wallet. It should start working after.
If nothing helps, check the device specifications: it's possible that your phone does not support contactless payments.
- Phone Got Lost
If it might fall into someone's hands, block your device via Find My Device (sign in with your Google Play details).
If you got a new SIM card, do not forget to change the phone number linked to your wallet.