Identification via Agents

Our identification agents operate in more than 15 countries; check if there is one near you.

Who can apply: everyone.

Cost: depends on the agent.

Time required: usually a few minutes. In some cases, several days: the agent will let you know.

What to Do

  • Make sure to arrange the meeting in advance.
  • Clarify the cost.
  • Write down the number of your wallet (or download the Yandex.Money mobile app).
  • Get the documents ready: you will definitely need a passport, and in some cases a copy of your passport as well as the printed application (we will notify you if they're required).
  • Go to the meeting.

After the meeting with the agent

Confirm your identification on the Yandex.Money website or in the app. You will see a link on our website. The link looks as follows:

Follow the link, double check the information, and confirm that everything is correct. This Wallet's status will be immediately upgraded.

If you find an error, contact our Support Service (subject: Identification).

The identification must be confirmed within 180 days from the moment the notification appeared in the wallet. Otherwise, you will have to start over (by meeting the agent).

Addresses and contact information of agents

Внимание. Some agents stopped working because of the pandemic: we recommend calling the agent in advance to check if they can arrange a meeting.
In Armenia
Yerevan

The first agent is available daily from 8 AM to 11 PM.

How to make an appointment:

  • +37 499 011 301 (WhatsApp, Viber)
  • +37 498 353 733
  • +37 444 346 362
  • telegram: @lstepanyan

The second agent is available daily from 9 AM to 11 PM.

How to make an appointment:

In Belarus
Ограничение. Please remember that after this method of identification you won't be able to add money to your wallet using ERIP (Raschet system). Other identification methods
Brest
Внимание. Make sure to arrange the meeting in advance

How to make an appointment:

  • +375 29 6281402
  • +375 29 2281770

Mon—Fri, 10 AM to 4 PM.

17 Budennogo street, office 2.

Bobruisk
Внимание. Make sure to arrange the meeting in advance

Make an appointment: +375 29 1996901.

Mon—Fri, 10 AM to 5 PM.

The office is closed on Saturday and Sunday.

149 A Oktyabrskaya street, office 106.

Minsk

How to make an appointment:

  • +375 259007817
  • +375 299908458

Mon, Thu, 3 PM—7 PM

3 Nemiga street, 3rd floor, corpus 14.

In Bulgaria
Burgas

Make an appointment: +359988977857.

Mon—Fri, 10 AM to 5 PM.

35 Cherno More street.

Visit https://idyandex.site for more detailed information (cost, required documents)

In Germany
Bremen

How to make an appointment:

Mon—Sat, 9 AM to 10 PM.

The office is closed on Sunday.

RuLine oHG, Haferwende 27, 28357 Bremen.

In Israel
Внимание. The agent is not working yet
Rishon LeZion
Ограничение. Available only for identification. The agent does not accept other applications.

Make an appointment: +972 52 723 6139 (WhatsApp).

Mon—Sun, 9 AM to 9 PM.

In Kazakhstan
Any city

You can send the documents by mail, not to Moscow but across Kazakhstan (that would be quicker).

You can learn more from the agent: +7 (777) 011 0027.

  1. Make a copy of your passport: you need the main spread (with the photo) and the spread with the address (if available).
  2. Notarize these copies.
  3. Fill out and print the required application: for the identification or to restore access.
In China
Fujian province, Xiamen city

How to make an appointment:

  • 0592 5370509
  • QQ: 1490390969

Mon—Fri, 9 AM to 5:30 PM (with a lunch break between 12 AM and 1:30 PM).

Unit 523-528, Building 2, Cross-border E-commerce Industrial Park, No.29 Changhong Road, building 2, office 523-528, Huli District, Xiamen, China.

In Crimea
Sevastopol

Make an appointment: +7 (978) 716-4-222.

Mon—Fri, 10 AM to 5 PM.

229/3 Generala Ostryakova prospect.

Yalta

Make an appointment: +7 (978) 740-05-35.

Mon—Sun, 11 AM to 8 PM.

In Kyrgyzstan
Bishkek

How to make an appointment:

  • +996 770 719 153
  • +996 555 580 535

Mon—Fri, 9 AM to 7 PM.

11 Tabyshalieva kechesu, (between Turusbekova and Manasa kechesu, first floor, entrance from the west side of the building).

Karakol

How to make an appointment:

  • +996 555 969 333
  • +996 773 000 488

Mon—Fri, 10 AM to 5 PM.

Sat, 10 AM to 2 PM.

263 Toktogul street (entrance from the courtyard, first entrance from the Abdrakhmanov street).

In Latvia
Riga
Внимание. This agent is out of commission until April 15.

Make an appointment: +37124936004.

Mon—Fri, 9 AM to 5 PM.

In Moldova
Kishinev

The first agent can meet you at any convenient place.

How to make an appointment:

  • +373 6118 8184
  • +373 2263 8060
  • +373 7816 9003

Mon—Sun, 10 AM to 8 PM.

Ограничение. Available only for identification. The agent does not accept other applications.

The second agent works from the office.

Make an appointment +373 22 837 155.

Mon—Fri, 9 AM to 6 PM (with a lunch break between 12 AM and 1 PM).

23/2 Decebal street, 2nd floor, office 17.

In Tajikistan
Dushanbe
Ограничение. Available only for identification. The agent does not accept other applications.

How to make an appointment:

  • +992 (90) 7700172
  • firdavs.murodov@gmail.com
  • telegram: @firdavsich

Mon—Fri, 10 AM to 5 PM.

Khujand
Ограничение. Available only for identification. The agent does not accept other applications.

Make an appointment: +992 (92) 7770131.

Mon—Fri, 9 AM to 6 PM.

40 Ismail Somoni prospect.

In Thailand
Pattaya

How to make an appointment:

  • +66612373775
  • telegram — @ymptt
  • Line ID: yandex.money

Mon—Sun, 10 AM to 6 PM.

Victoria condo, Pratamnak road, Soi 4, Pattaya.

Phuket

How to make an appointment:

  • +66954131317
  • telegram: @ymhkt
  • Line ID: yandex.money
  • +66954131317 (WhatsApp)

Mon—Sun, 10 AM to 6 PM.

Centrio Condominium, Moo 4, T. Vichit, Phuket.

In Turkmenistan
Ashgabat

How to make an appointment:

  • +993 61 01 18 32
  • +993 64 08 70 57 (IMO messenger)

Mon—Fri, 9 AM to 6 PM.

Mir microdistrict 3/1, building 5, apartment 25.

In Turkey
Ankara

How to make an appointment:

  • +903124183209 (office)
  • +905443635679 (mobile)
  • +905457671580 (mobile)

Mon—Sat, 9 AM to 4 PM.

Gazi Mustafa Kemal Bulvarı, No:12 Ofis 34, Onur Çarşısı üstü, Kızılay.

Antalya

How to make an appointment:

  • +903124183209 (office)
  • +905443635679 (mobile)
  • +905457671580 (mobile)

Mon—Sat, 9 AM to 7 PM.

Uncalı mahallesi, 23. Cadde, Park Sitesi, C Blok no 4, Konyaaltı, Antalya.

Izmir

How to make an appointment:

  • +903124183209 (office)
  • +905443635679 (mobile)
  • +905457671580 (mobile)

Mon—Fri, 9 AM to 5 PM.

857 Sok. No:3 Salihaga ışhanı kat:6/610 Konak İZMİR.

Istanbul

How to make an appointment:

  • +903124183209 (office)
  • +905443635679 (mobile)
  • +905457671580 (mobile)

Mon—Sat, 9 AM to 6 PM.

Atatürk mh orhan veli cd no4-c. Kıraç/ Esenyurt, İstanbul.

In Ukraine
Совет. If you are a Ukrainian citizen, you can complete the identification process online using your Smart ID.

How to complete the identification process online

Vinnytsia

Dnepropetrovsk, Donetsk

Zhitomir

Zaporizhia

Ivano-Frankivsk

Kirovograd

Lugansk, Lviv

Nikolaev

Poltava

Rovno

Sumy

Ternopil

Uzhhorod

Khmelnytskyi

Cherkasy, Chernihiv, Chernivtsi

Ограничение. Available only for identification. The agent does not accept other applications.
Внимание. Be sure to prepare: a copy of passport (spread with the photo), passport itself, and the application.

If you need to confirm your identity, fill out the application for identification.

If you need to link your phone, use theapplication to restore access.

Примечание. Agents might be unavailable in Donetsk or Luhansk, but you can arrange a meeting in another city.

Make an appointment via telegram.

Mon—Sun, 9 AM to 8 PM.

Kiev

The first agent is available every day between 8 AM and 8 PM.

Make an appointment: client-iden@yandex.ru

The second agent works is available every day between 9 AM and 8 PM.

Ограничение. Available only for identification. The agent does not accept other applications.
Внимание. Be sure to prepare: a copy of passport (spread with the photo), passport itself, and the application.

If you need to confirm your identity, fill out the application for identification.

If you need to link your phone, use theapplication to restore access.

Make an appointment via telegram.

Odessa

Kherson

Внимание. Be sure to prepare: a copy of passport (spread with the photo), passport itself, and the application.

If you need to confirm your identity, fill out the application for identification.

If you need to link your phone, use theapplication to restore access.

Make an appointment: ident.agent@yandex.ru

Ограничение. Available only for identification. The agent does not accept other applications.
Внимание. Be sure to prepare: a copy of passport (spread with the photo), passport itself, and the application.

If you need to confirm your identity, fill out the application for identification.

If you need to link your phone, use theapplication to restore access.

Make an appointment via telegram.

Mon—Sun, 9 AM to 8 PM.

Kharkiv

Make an appointment: ident.ua@yandex.ru

Mon—Fri, 10 AM to 6 PM.

In Estonia
Tallinn

Make an appointment: +372 56054747.

Mon—Fri, 11 AM to 7 PM. Sat, 12 PM to 3 PM.

Harjumaa, Tallinn, Virbi 10, 1. korrus, büroo 1.