The order wasn't delivered, or the wrong order was delivered

Yandex.Money offers the buyer protection service: we will return your money if your order wasn't delivered or if you received a wrong order.

How the protection works:

  • you bought an item with physical delivery. A tablet or a pair of socks—yes, an online game or an e-book—no,
  • the store had the green Yandex.Money guarantee icon,
  • you paid with the wallet or a card linked to the wallet,
  • no more than 90 days has passed since you made the payment.

Example: you bought a new tablet, paid for it from the wallet, but received an e-book reader instead, and the seller refuses to change the product or issue a refund. Contact us immediately.