Yandex.Money's Bank Cards

Delivery issue: how long to wait

We send letters from Moscow. The delivery time only depends on the Russian Post.

When we hand your card to the Post, you get an email notice with a special number for tracking the delivery. This track number allows you to see the delivery status on the Russian Post site.

Unfortunately, you cannot affect the process itself, only trace your card.

How to activate the card

Proceed to the activation page (the link is in the letter with your card).

You will need to do the following:

  1. Specify your card number.
  2. Create a PIN for ATMs and readers.
  3. Create a secret word (required for contacting our Support Service).

That done, the card is deemed activated: you are ready to pay and withdraw money.

Forgot my PIN

Simply create a new one.

  • Proceed to the Bank Cards section.
  • Push 'Change PIN'.
  • Enter your password for confirming operations in your Wallet.
  • Specify your new PIN.

Then we recommend you check everything is working. Find any ATM for that: insert your card, specify the new PIN, and request your balance.
Payment from a card did not come through

First, make sure you specified card details and text message password without mistakes.

Second, check your card settings. You might have disabled this type of payments.

Third, check your user status. If your account is anonymous, your one-time payment limit is 15,000 rubles. Additionally, you cannot pay from your card outside of Russia: payments on App Store, Google Play, Amazon, and other non-Russian sites won't work.

If the issue is not connected with limits or statuses, call us. You will need to tell our specialist the card number and the payment's time and amount.

Cannot withdraw money via ATM

You can use Yandex.Money cards in any ATM supporting other bank's cards. If the issue is not the ATM itself, two possible reasons remaining:

  • you disabled cash withdrawal under your card settings
  • you hit the limit. The limit depends on your user account status (anonymous or identified).

Anonymous user can withdraw 5,000 rubles at a time and 40,000 rubles a month.

To lift these limits, complete identification.

Identified users can withdraw 100,000 rubles at a time and 1,300,000 rubles a month—assuming that the ATM does not apply additional limits.

I have lost my card

Cancel it right now: the button is in your card settings.

If you cannot cancel it, call us at +7 (495) 974-3586

After that you can order a new Yandex.Money card.