Transfers and Payments
Most likely your account is anonymous.
If transfers do not work after you have upgraded your account status, call us. And be ready to tell your Wallet number.
Sometimes transfers are simply long to be delivered. The maximum term is 5 business days.
For instance, you've made a transfer on Thursday evening. Counting business days: 1) Friday, 2) Monday, 3) Tuesday, 4) Wednesday, 5) Thursday. Which means at the worst, the transfer will be completed in a calendar week.
If more than 5 days passed, contact us.
Limits on payment amounts depend on your account status: anonymous or identified.
Check your status on our site, then look through the list of limits.
- 3% of the amount + 45 rubles for transfers to any bank card
- 3% of the amount + 15 rubles for transfers to a standard account in a Russian bank
- 2% (but no less than 30 rubles) for transfers to a corporation or payment of a bill.
The only way to avoid commission is to buy something: for instance, at any online store with a virtual Yandex.Money card.
You can also spend money in the stores, coffee shops, and gas stations with our plastic card.
In both cases, money will be debited from your Wallet.
Other options apply a commission: