Permanent Payment Password
You may have a permanent password if you started your Wallet before January 2014. The best recommendation for you is to switch to one-time passwords: you do not need to remember them, and nobody can steal them from you.
Dealing with Permanent Password
Do not send this password in messengers or via email and do not dictate it to other people. You can only enter this password on our site: check the address in your browser's address bar thoroughly.
- do not enter the password if you are connected to a public network, or if you are using another person's computer
- do not allow your browser to save your payment password
- change this password at least every 6 months.
If you do not have a phone number linked to your account, add your phone number. That will allow you to restore the password via text messages, if you forget one, and to activate text message notifications to track all operations from your account.
Changing Permanent Payment Password
You need to remember your current payment password: enter your active password and the new one.
You need to change this password at least once every 6 months:
- use at least 6 characters for it
- use both lowercase and uppercase letters or digits (special characters).
The best practice is to create a unique password for Yandex.Money and do not use it anywhere else.
What to do if I forgot my password
We will send a text message code to your primary linked phone number. You need to enter this code on our site: click the balance and find the link for reset in the drop-down menu.
Please note: it may take up to 24 hours for this text message to be delivered. If 24 hours have passed, and you did not receive the message, call our Support Service: +7 (495) 974-3586.
Recovery code is a code of five to seven digits that you specified upon creation of the Wallet specially for this purpose.
If you remember your recovery code, you can reset your payment password via email. We will send a special link to your primary email address: follow this link and enter the recovery code. After that you can create new password.
If the email won't come, you have two options: the message was tagged as spam, or you are checking incorrect email. Check what address is specified in your Wallet Settings.
- Make a copy of your passport (the main page with your photo).
- Notarize either the passport copy or your signature on your application.
- Send these documents by registered mail to the address: POB 57, NBCO Yandex.Money LLC, 115035 Moscow.
In this case you can file a written application for linking a phone number.
You need to fill the application form out, then print your ready application and sign it.
If you cannot visit us personally, you will need a notary public's help.
The application will be handled within 10 days maximum. When it is ready, you will get a text message code. You need to enter this code on our site: click the balance and find the link for reset in the drop-down menu.