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If you use a mobile phone number to log in to your account, you can't buy a Yandex.Plus subscription for this account. To start using Yandex.Plus, transfer your subscription to your Yandex account. To do this, fill in the feedback form below. Enter your Yandex username in the form.
You can find solutions to this problem in the section I paid for a subscription, but it doesn't work. If these recommendations don't help, fill out the feedback form below. Enter your username and describe the actions you took in order.
- In the web version of Yandex Music: Review the recommendations in the Cancel subscription section.
- Through a mobile operator — cancel your subscription at the operator's office or in your personal dashboard on the operator's website.
If you purchased your subscription through the App Store or on Google Play, you can cancel it there even after you delete your account.
If the recommendations didn't help or you don't remember which account you set up a subscription for, please fill out the feedback form below.
You can only purchase a subscription in a limited number of countries.
- Your bank card is still valid.
- You have entered all card details correctly.
- There are at least 2 rubles on the account. To verify the card, the service charges this amount and immediately refunds it.
All music on the service is hosted in accordance with license agreements with the copyright holders. If you can't find the tracks you are looking for, it means that they were not included in any contracts. Additionally, part of the catalog is only available to users who paid for a subscription, as stipulated by the rights holders.
Yandex is always attempting to expand its music catalog and tries to get as many rights holders involved as possible. Let us know what music or podcasts you'd like to listen to on the service, and we'll try to get the rights to host them. Unfortunately, we can't guarantee that we will acquire those rights.
If you want to place your own works on the service, read the terms of music placement.
All music on the service is hosted in accordance with license agreements with the copyright holders. If you're unable to find a previously available artist, track, or album, most likely such an agreement terminated or the tracks were uploaded with copyright violations.
All podcasts on Yandex Music are uploaded at the podcast author's initiative. If you can't find a podcast on Yandex Music, this means that its author stopped recording it or uploading it to the service.
If you want to upload your own podcasts to Yandex Music, read the Podcast uploading terms and conditions.
To solve problems with music playback, see Problems playing music or podcasts. If these recommendations don't help, fill out the feedback form below. Enter your username, add your diagnostic data to the form, and describe the sequence of actions you took.
If the problem persists, please fill out the feedback form below. Enter your username, add your diagnostic data to the form, and describe the sequence of actions you took.
The Yandex Music catalog contains albums and the descriptions that copyright holders give them. The team make sure the information is reliable. If you notice an error in the music catalog, let us know.
Yandex Music receives all its tracks from copyright holders. The service team make sure that the tracks aren't distorted or damaged. If you notice any distortion in the recording, please let us know.