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You can manage your subscription on the Yandex ID page called Subscriptions. If something goes wrong, contact us.
You may find the solution in the I paid for a subscription, but it doesn't work section. If you don't find the answer to your question, write to us. Enter your username and describe the actions you took in order.
You can only purchase a subscription in a limited number of countries.
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- There is the amount equivalent to at least 2 rubles on the account. To verify the card, we charge this amount and immediately refund it.
If something goes wrong, contact us.
You can activate a promo code for a Yandex Plus subscription on the activation page.
Promo codes for a KinoPoisk HD or KinoPoisk+Amediateka subscription are activated on the KinoPoisk website and include Yandex Plus.
All music on the service is hosted in accordance with license agreements with the copyright holders. If you can't find the tracks you are looking for, it means that they were not included in any contracts. Additionally, part of the catalog is only available to users who paid for a subscription, as stipulated by the rights holders.
Yandex is always attempting to expand its music catalog and tries to get as many rights holders involved as possible. Let us know what music or podcasts you'd like to listen to on the service, and we'll try to get the rights to host them. Unfortunately, we can't guarantee that we will acquire those rights.
If you want to place your own works on the service, read the terms of music placement.
All music on the service is hosted in accordance with license agreements with the copyright holders. If you're unable to find a previously available artist, track, or album, most likely such an agreement terminated or the tracks were uploaded with copyright violations.
All podcasts on Yandex Music are uploaded at the podcast author's initiative. If you can't find a podcast on Yandex Music, this means that its author stopped recording it or uploading it to the service.
If you want to upload your own podcasts to Yandex Music, read the Podcast uploading terms and conditions.
Select a problem and see our recommendations.
To solve problems with music playback, see Problems playing music or podcasts. If our recommendations don't help, write to us in the chat. In your message, enter your username and describe the actions you took.
To solve problems playing music, see Problems playing music or podcasts. For problems with recommendations, see Smart Playlists.
You can fix track and button display errors by temporarily disabling extensions and installing the latest version of your browser.
If the problem persists, write to us in the chat. In your message, enter your username and describe the actions you took.
Read the Sign up and log in section for more information about logging in to the service and access problems.
If our recommendations don't help, write to us in the chat.