---
metadata:
  - name: generator
    content: Diplodoc Platform v5.57.3
alternate:
  - https://yandex.ru/support/picker-app/az/admin/orders.md
  - https://yandex.ru/support/picker-app/en/admin/orders.md
  - https://yandex.ru/support/picker-app/es/admin/orders.md
  - https://yandex.ru/support/picker-app/fr/admin/orders.md
  - https://yandex.ru/support/picker-app/hy/admin/orders.md
  - https://yandex.ru/support/picker-app/ru/admin/orders.md
  - href: https://yandex.ru/support/picker-app/en/admin/orders.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.ru/support/picker-app/en/llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/picker-app/en/llms.txt

# Viewing orders

To access order details, navigate to the **Orders** tab.

## Verifying statuses

An order is marked as complete only when all statuses have been confirmed by both the picker and the courier in the app:

![](../_assets/all-status.jpg)

If any status remains unconfirmed by the picker, contact them and request that they update the statuses in the app.

## Monitoring order times

Select an order card to see the times when the order was picked, paid for, and handed over to the courier.

{% cut "Interface example" %}

![](../_assets/time-to-pick.png){width=700px}

{% endcut %}

## Accessing statistics and exporting reports {#report}

You can filter statistics by city, order status, individual picker, and other criteria. For instance, selecting the **Awaiting Picking** status will show you all stores with pending orders that have not yet begun picking.

{% cut "Interface example" %}

![](../_assets/statistics.jpg){width=700px}

{% endcut %}

The filtered data can be exported as a report in `.csv` format, which includes:
- **Export CSV** — all order data matching the applied filters;
- **Export Product Information CSV** — complete data on products picked, deleted, or modified in the orders.

## FAQ

<!-- {% include [about-csv](../_includes/about-csv.md) %} -->


{% cut "An order from yesterday has not been moved to the order history. How can I close a pending order?" %}

Ensure the final status of the order is set to **Handed over to Courier**. Verify that no orders remain open. If there are open orders, notify the picker to complete them by confirming all statuses in the order card in the app.

{% endcut %}