Schedule management

Creating a shift

Shifts are generated automatically for each following day. If a picker is not assigned to a store, no shifts will be created for them. Make sure to add the store address where the picker works to the picker's card.

A shift includes the store’s operating hours plus an additional 15 minutes to close the shift. For example, if store hours are from 10:00 AM to 9:00 PM, the shift will run from 10:00 AM to 9:15 PM. During the last 15 minutes, no new orders will be accepted to allow time for completing order picking.

If you end a shift early or need to add an extra shift, you can create it manually by following these steps:

1. Navigate to the Schedules section.

2. Click Create Shift.

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3. Choose the picker, assign their store, and set the shift time.

   Alert

   Shifts must start and finish on the same day. For different configurations, please contact support.

4. Click Save.

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Editing a shift

You can adjust shift timing, reassign a different picker, or change the store the picker is assigned to:

1. Find the shift in the Schedules section.

2. Edit by either:

   • Clicking on the shift's row;

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   • Or clicking the shift's row to open its card, then selecting Edit or Delete.

3. Make changes and click Save.

Managing a shift

Pickers start their shifts within the Picker App under their account.

Shifts end automatically as scheduled. To end a shift early:

1. Open the Schedules section.

2. Select the shift's row.

3. Click End Shift.

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Exporting shift data

To monitor picker performance by store:

1. Apply filters such as date range, shift status, or store address.

2. Click Export CSV.

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A report file will be saved to your device.

Breaks

If breaks are set up, you can:

• View break history;
• Manually end a picker’s break if needed.

For multiple pickers at a store, orders are assigned to those not currently
on break.

For stores with a single picker, orders are blocked 20 minutes before the break starts and unblocked 20 minutes before it ends. Manual unblocking is discouraged.

FAQ

Picker cannot open a shift

This may happen if:

• There are incomplete orders from the previous day or earlier. Ask the picker to verify all such orders are marked with the final status Handed over to Courier in the app.
• No shift has been created for the picker, or the picker is logged in with the wrong number. Verify shifts in the Schedules tab. If the picker uses the correct login but does not see the button to start the shift, check that their account is not blocked. If unblocked and no shift exists, create one manually.