Manage schedule

Create a shift

Shifts are created automatically for each subsequent day. If the picker was not associated with any store, then shifts are not created for him - add the address of the store where the picker works to his card.

Shifts consist of store hours and an additional 15 minutes to close the shift. For example, the store’s operating hours are from 10:00 to 21:00, which means the shift will be scheduled from 10:00 to 21:15. No new orders will be received during the last 15 minutes – this extra time is given to complete the assembly of current orders.

If you finished a shift early or need to create an additional shift, you can create one manually. To do this:

1. Go to the Schedules section.

2. Click Create Shift.

   How does it look in the interface

   

3. Select a picker, a shop for his work and set a shift time.

   Alert

   Shifts must begin and end on the same day. If you need to configure shifts differently, contact support service.

4. Click Save.

   How it looks in the interface

   

Shift editing

You can change the shift time, assign a different picker, and also change the shop for his work:

1. In the Schedules section, find the shift.

2. You can edit data in two ways:

   • in the line with the desired shift, click ;

     How does it look in the interface

     

   • Click on the line with the desired shift to go to its card and select the action: Edit or Delete.

3. Make your changes and click Save.

Manage the shift

Starts changing picker in the Picker App under its account.

The shift ends automatically according to schedule. If you need to close a shift outside of schedule:

1. Open the Schedules section.

2. Click on the line with the desired shift.

3. Press the End Shift button.

   How does it look in the interface

   

Upload data on shifts

You can track the work of pickers for each store:

1. Set up filtering by data, such as period, shift status, store address.

2. Click Export CSV.

   How it looks in the interface

   

A report file will be saved to your device.

Break times

If the picker has set breaks, during his shift you can:

• view the history of breaks;
• end the break forcefully.

If there are two or more pickers in a store, orders are assigned to the picker who does not have a break.

If there is only one picker in the store, orders will be blocked 20 minutes before the start of the break. The block will be lifted 20 minutes before the end of the break. It is not recommended to remove the lock manually.

Frequently asked questions

Picker can't open the shift

It will not be possible to open a shift if:

• There is an unfinished order for yesterday or earlier. Ask the picker to check in the application that such orders have the final status - Transferred to courier.
• The picker’s shift has not been created or the picker has entered under a different number. Check the shift on the Schedules tab. If a picker logs into the application with the correct number for which the account is created and does not see the button to start a shift, check that the picker’s card is not blocked. If the picker is not blocked and there is no shift, create it manually.