---
metadata:
  - name: generator
    content: Diplodoc Platform v5.66.1
alternate:
  - https://yandex.ru/support/picker-app/az/admin/schedule.md
  - https://yandex.ru/support/picker-app/en/admin/schedule.md
  - https://yandex.ru/support/picker-app/es/admin/schedule.md
  - https://yandex.ru/support/picker-app/fr/admin/schedule.md
  - https://yandex.ru/support/picker-app/hy/admin/schedule.md
  - https://yandex.ru/support/picker-app/ru/admin/schedule.md
  - href: https://yandex.ru/support/picker-app/en/admin/schedule.md
    type: text/markdown
    title: Markdown version
  - href: https://yandex.ru/support/picker-app/en/llms.txt?revision=r22068972
    rel: describedby
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/picker-app/en/llms.txt?revision=r22068972

# Schedule management

## Creating a shift {#create}

Shifts are generated automatically for each following day. If a picker is not assigned to a store, no shifts will be created for them. Make sure to add the store address where the picker works to the picker's [card](https://yandex.ru/support/picker-app/en/admin/add-picker.md#edit).

A shift includes the store’s operating hours plus an additional 15 minutes to close the shift. For example, if store hours are from 10:00 AM to 9:00 PM, the shift will run from 10:00 AM to 9:15 PM. During the last 15 minutes, no new orders will be accepted to allow time for completing order picking.

If you [end a shift](#end) early or need to add an extra shift, you can create it manually by following these steps:

1. Navigate to the **Schedules** section.
1. Click **Create Shift**.

   {% cut "Interface example" %}

   ![](../_assets/list-picker-shifts.png){width=700px}

   {% endcut %}

1. Choose the picker, assign their store, and set the shift time.

    {% note alert %}

    Shifts must start and finish on the same day. For different configurations, please contact [support](https://yandex.ru/support/picker-app/en/admin/support.md).

    {% endnote %}

1. Click **Save**.

   {% cut "Interface example" %}

   ![](../_assets/creating-shift.png){width=700px}

   {% endcut %}

## Editing a shift

You can adjust shift timing, reassign a different picker, or change the store the picker is assigned to:

{% note alert %}

Only inactive shifts can be edited.

{% endnote %}

1. Find the shift in the **Schedules** section.
1. Edit by either:
   - Clicking ![](../_assets/pencil.png) on the shift's row;

        {% cut "Interface example" %}

      ![](../_assets/list-pc.png){width=700px}

      {% endcut %}

   - Or clicking the shift's row to open its card, then selecting **Edit** or **Delete**.

1. Make changes and click **Save**.

## Managing a shift {#end}

Pickers [start](https://yandex.ru/support/picker-app/en/picker/work.md) their shifts within the Picker App under their account.

Shifts end automatically as scheduled. To end a shift early:
1. Open the **Schedules** section.
1. Select the shift's row.
1. Click **End Shift**.

   {% cut "Interface example" %}

   ![](../_assets/end-shift.png){width=700px}

   {% endcut %}

## Exporting shift data {#report}

To monitor picker performance by store:
1. Apply filters such as date range, shift status, or store address.
1. Click **Export CSV**.

   {% cut "Interface example" %}

   ![](../_assets/upload-data-shits.png){width=700px}

   {% endcut %}

A report file will be saved to your device.

<!-- {% include [about-csv](../_includes/about-csv.md) %} -->

## Breaks

{% note warning %}

This feature isn’t available to all partners. To enable breaks, contact [support](https://yandex.ru/support/picker-app/en/admin/support.md).

{% endnote %}

If breaks are set up, you can:
- View break history;
- Manually end a picker’s break if needed.

For multiple pickers at a store, orders are assigned to those not currently
on break.

For stores with a single picker, orders are blocked 20 minutes before the break starts and unblocked 20 minutes before it ends. Manual unblocking is discouraged.

## FAQ

{% cut "Picker cannot open a shift" %}

This may happen if:
- There are incomplete orders from the previous day or earlier. Ask the picker to verify all such orders are marked with the final status **Handed over to Courier** in the app.
- No shift has been created for the picker, or the picker is logged in with the wrong number. Verify shifts in the **Schedules** tab. If the picker uses the correct login but does not see the button to start the shift, check that their account is not blocked. If unblocked and no shift exists, [create one](#create) manually.

{% endcut %}