How to order a taxi
- Go to the site.
- Enter your phone number, address, and pickup time.
- Choose a service class.
- You can choose to enter your destination, indicate any preferences you have (for example, if you need a car seat for your child) or leave additional commentary.
In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.
Please note that certain services incur an additional fee.
- Tap Order taxi.
You will get an SMS 2-3 minutes after placing your order with information about your car and how to contact the driver.
- Enter the pickup address. If the right address is entered by default, click Yes.
To select a different address, click Change address or move the point on the map.
- Enter your destination to calculate a fixed fare for your trip.
You can enter up to three intermediary points (click +). For a route with stops along the way, you can only make changes while you're placing your order.
- Choose a service class and payment method.
After you place your order, you can switch from cash to card payment or select a different bank card if you have linked several cards to the app. Just click at the bottom of the screen.
- You can add requests or leave comments if necessary.
In the requests section, enter any requirements you have (such as if you need a car seat for a child). Please note that certain services incur an additional fee. You can only indicate preferences for orders placed in Moscow.In the Comments section, provide any additional information that will help the driver find you. For example, “I'll be by the entryway”.
- Tap Order taxi.
Please note that there is a charge for canceling an order after the taxi has arrived.
On the Order taxi tab, click Cancel order and confirm your choice.
At the bottom of the screen, clickand confirm your choice.
If you were unable to cancel the order in the app, you can contact the taxi dispatcher. The phone number is available in the ride menu ().
In rare cases the driver or taxi company may have to cancel your order.