Left items in taxi

Call the driver if you left your things in the taxi. Their phone number is indicated in the Push notification. You can also contact the driver via the app in the Order history section. The Call button will be available for 24 hours after finishing the ride or until you next order a taxi.

The driver's contact details will also be available in an SMS with your order information, if the order is made on the website.

If the phone used to request the ride was left in the taxi, use the Comments section of the form below to indicate:

  • The forgotten item.
  • The number of the phone you used to request the ride.
  • The date and approximate arrival time of the taxi.
  • The pickup address and the destination.

Please note that the driver's phone number can be sent to the email address specified in the app.

You can call the driver if you requested your ride from another phone. If the driver does have your item, please agree on a convenient time and place to return it.

If you can't reach the driver, you can call Yandex.Taxi Support for help or fill out our feedback form.