Questions about documents and delivery breaks

Taking a long break from deliveries

If you plan to take a couple of weeks off, make sure you cancel all your slots for the time you'll be away beforehand.

You can cancel your slots in the app.

If you plan to have a longer vacation, please come to the office.

Take your Yandex Eats bag and uniform — you'll need to hand them in for the duration of your vacation.

When you're ready to get back to deliveries, return to the office to pick up your bag and clothes.

I'm ill, what should I do?

Please cancel your slots. You can do it in the app. To open a sick leave, fill out this form. We wish you a speedy recovery!

I've recovered and want to continue making deliveries

If you have an official certificate from your doctor confirming that you're in good health, fill out this form and attach the certificate.

Link to the form

Questions about insurance

All couriers are insured while making deliveries.

For more information about insurance, please visit our Portal

Health permit, insurance, delivery breaks

Having a health permit is mandatory for making deliveries via the service.

If you already have a valid health permit, send its photos to the bot @eda_quality_bot

If you don't have a health permit and you work in Moscow or St. Petersburg, submit a request using this form: link