Insurance information
Anything can happen when you're on a delivery, from slipping on ice to falling off your bike. That's why you're eligible to receive insurance compensation for injuries sustained while working a slot.
Insurance accidents
- Injuries sustained during a slot
- Injuries sustained after October 14, 2019 in the Russian Federation
- Serious injuries: severe bodily harm, broken bones
Injuries sustained while intoxicated or inflicted by the courier themselves are not considered insurance accidents.
How to apply for compensation
- If you require emergency medical assistance, please call 112.
- Obtain written confirmation of your injuries in the emergency room, clinic or hospital before you leave.
- Contact our Support team.
- The insurance company will contact you and provide a list of documents required to receive compensation.
If you were in a traffic accident, cooperate with the traffic police and obtain a traffic accident report, supplement and official judgement on the administrative infraction.
Compensation term
The insurance company usually makes a decision within two weeks after receiving all required documents. If the decision is positive, the money will be transferred to your bank account.
Required documents
The insurance company will provide you with a complete list.