How to configure access to Yandex Tracker

What users can do in Yandex Tracker depends on the access settings managed by the Yandex Tracker administrator. The administrator can:

• Set up each user's access to Yandex Tracker: Full access or Read.

  Users with full access can use all Yandex Tracker features, but you can additionally restrict access to specific issue queues, components, dashboards, and filters. For more information, see Roles and access rights in Yandex Tracker.

  Users with Read access can't create, modify, or delete objects. Learn more about Read mode

• Choose who can create queues in the organization: all employees or administrators only. Learn more about restricting queue creation

• Set up visibility for user groups in Yandex Tracker. Learn more about configuring visibility

Configuring access when Yandex Tracker is enabled for the entire organization

If your Yandex 360 for Business organization has the pricing plan with Yandex Tracker enabled, all employees get full access to the service by default after they're added to your organization.

In this case, the Yandex Tracker administrator can manage access rights for specific users or user groups created in the Yandex 360 for Business organization. For example, you can set up Read mode for users who shouldn't be able to create or edit issues.

For more information about managing groups, see Yandex 360 for Business Help.

Configuring access when Yandex Tracker is enabled for specific employees

If your Yandex 360 for Business organization has Tracker enabled for employees or departments, they get full access. All users and department members for whom Tracker isn't enabled will have access in Read mode.

In this case, you can change user access rights through the Yandex 360 for Business organization account. You can't manage access in the Yandex Tracker interface.

Learn more about enabling Yandex Tracker for specific employees or departments.

Restricting the ability to create queues

By default, any employee in the organization can create a queue. The Yandex Tracker administrator can prohibit everyone except other administrators from creating queues.

1. Open Tracker and log in to the admin account: see Logging in to Tracker.

2. In the left panel, click Administration → Queues.

3. To the right of the Queue creation access option, click All users and select Administrators only.

Configuring visibility for user groups

If you have multiple user groups in your Yandex 360 for Business organization that should work separately from each other, you can define visibility settings for each group.

If a user has restricted access to a group's data, they won't be able to add members of that group to issue fields, invite them to comment, or view the details of group members already added to the issue, for example, assigned as the assignee.

To set up visibility for user groups:

1. Open Tracker and log in to the admin account: see Logging in to Tracker.
2. In the left panel, click Administration → Groups.
3. For each group, select a value in the Participant visibility column.

Group visibility setting	Who can see group member details	What details group members can see
Without restrictions	Users of all groups	Details of all groups, including private ones
With restrictions	Users of all groups	Details of all groups, except private ones
Private	Users of groups with Without restrictions visibility	Details of their own group and other groups, except private ones

For example, you want to invite employees of a contractor organization to use Tracker together with you. But you need to hide the contractors' usernames and emails from your organization's employees.

To do this, group the contractors into a single group in the organization account. Then, in Yandex Tracker, set this group's visibility to Private. Other employees who belong to the All users group with the With restrictions visibility type won't see the contractors' data.

You can group your HR team members into a group with Without restrictions visibility so they can see the data of all Yandex Tracker users, including those from private groups.

For more information about managing groups, see Yandex 360 for Business Help.

About Readmode

Read access is the default setting for organization employees who do not have access to Tracker. If an administrator has TrackerRead access in , they can still change the access settings for their own account.

In Read mode, users cannot perform actions related to creating, updating, and deleting objects, e.g.:

• Create issues using the Tracker interface.

• Change parameters, statuses, and resolutions in issues.

• Comment on issues.

• Subscribe to changes in issues.

However, you can still perform all actions related to viewing Tracker issues:

• View issues, dashboards, and issue boards.

• Search for issues using the filter builder and query language.

• View queue pages.

• Customize the service interface and configure notifications.

Authorizing an employee to invite new users

To be able to invite new employees to the organization, a user must have administrator rights in Yandex 360 for Business. For more information, see Yandex 360 for Business Help.