---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
alternate:
  - https://yandex.ru/support/tracker/en/browser-console.md
  - https://yandex.ru/support/tracker/ru/browser-console.md
  - href: en/browser-console.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt

# Copying errors from the browser console

If you encounter a problem while using the service's pages or interactive elements, information from the browser console can help identify the cause. Copy the message from the error console and forward it to [technical support](https://yandex.ru/support/tracker/en/feedback.md).

{% list tabs %}

- Yandex Browser {#yandex}

   1. On the error page, press **Ctrl** + **Shift** + **J** (on macOS: **⌥** + **⌘** + **J**).

      {% cut "Other methods" %}

      * Open ![image](./_assets/svg/burger.svg)</svg> → **Advanced** → **More tools** → **JavaScript console**.
      * Right-click anywhere on the page, select **Inspect element code**, and go to the **Console** tab.

      {% endcut %}

   1. To the right of the **Filter** field in the **Default levels** list, disable all options except **Errors**.

      ![image](./_assets/chromium-console.png)

   1. Refresh the page or repeat the actions that caused the error.
   1. Copy the messages:

      * Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
      * Save the error log to a text file: right-click on any message and select **Save as**.

   1. Attach the error log or screenshots to your [support request](https://yandex.ru/support/tracker/en/feedback.md).

   For more information, provide a screenshot of the **Network** tab.

- Google Chrome {#chrome}

   1. On the error page, press **Ctrl** + **Shift** + **J** (on macOS: **⌥** + **⌘** + **J**).

      {% cut "Other method" %}

      Open ![image](./_assets/svg/vertical-ellipsis.svg) → **More tools** → **Developer tools** and select the **Console** tab.

      {% endcut %}

   1. To the right of the **Filter** field in the **Default levels** list, disable all options except **Errors**.

      ![image](./_assets/chromium-console.png)

   1. Refresh the page or repeat the actions that caused the error.
   1. Copy the messages:

      * Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
      * Save the error log to a text file: right-click on any message and select **Save as**.

   1. Attach the error log or screenshots to your [support request](https://yandex.ru/support/tracker/en/feedback.md).

   For more information, provide a screenshot of the **Network** tab.

- Opera {#opera}

   1. On the error page, press **Ctrl** + **Shift** + **J**.

      {% cut "Other method" %}

      In the upper left-hand corner, click **Opera**, select **Developer** → **Developer Tools** from the menu, and go to the **Console** tab.

      {% endcut %}

   1. To the right of the **Filter** field in the **Default levels** list, disable all options except **Errors**.

      ![image](./_assets/chromium-console.png)

   1. Refresh the page or repeat the actions that caused the error.
   1. Copy the messages:

      - Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
      - Save the error log to a text file: right-click on any message and select **Save as**.

   1. Attach the error log or screenshots to your [support request](https://yandex.ru/support/tracker/en/feedback.md).

   For more information, provide a screenshot of the **Network** tab.

- Mozilla Firefox {#firefox}

   1. On the error page, press **Ctrl** + **Shift** + **J**.

      {% cut "Other methods" %}

      * Open the menu ![image](./_assets/svg/burger.svg)</svg> → **Web Developer Tools** → **Console**.
      * Right-click anywhere on the page, select **Inspect**, and go to the **Console** tab.

      {% endcut %}

   1. Make sure that only **Errors** is checked in all filters ("Network", "CSS", "JS", "Protection", "Log", "Server"). You can do this by clicking ▼ next to each filter.

      {% note warning "" %}

      If you click the filter name instead of ▼, error checking will be disabled.

      {% endnote %}

      ![image](./_assets/firefox-console.png)

   1. Refresh the page or repeat the actions that caused the error.
   1. Copy the messages:

      * Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
      * Save the error log to a text file: right-click on any message and select **Export Visible Messages To** → **File**.

   1. Attach the error log or screenshots to your [support request](https://yandex.ru/support/tracker/en/feedback.md).

- Microsoft Edge {#edge}

   1. On the error page, press **Ctrl** + **Shift** + **J**.

      {% cut "Other methods" %}

      * Select ![image](./_assets/svg/actions.svg)</svg> → **More tools** → **Developer tools** on the menu.
      * Right-click anywhere on the page, select **Inspect**, and go to the **Console** tab.

      {% endcut %}

   1. To the right of the **Filter** field in the **Default levels** list, disable all options except **Errors**.

      ![image](./_assets/chromium-console.png)

   1. Refresh the page or repeat the actions that caused the error.
   1. Copy the messages:

      * Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
      * Save the error log to a text file: right-click on any message and select **Save as**.

   1. Attach the error log or screenshots to your [support request](https://yandex.ru/support/tracker/en/feedback.md).

   For more information, provide a screenshot of the **Network** tab.

- Safari {#safari}

   1. Activate the error console: in the menu, select **Safari** → **Preferences** → **Advanced** and enable **Show Develop menu** in the menu bar.
   1. On the error page, press **⌥** + **⌘** + **C**.

      {% cut "Other methods" %}

      * Select **Develop** → **Show JavaScript Console** from the menu.
      * Right-click anywhere on the page, select **Inspect element** and go to the **Console** tab.

      {% endcut %}

   1. Go to the **Console** tab and turn on the **Errors** filter. In a narrow window, the filter name may be hidden: maximize the window.

      ![image](./_assets/safari-console.png)

   1. Refresh the page or repeat the actions that caused the error.
   1. Copy the messages:

      * Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
      * Save the error log to a text file.

   1. Attach the error log or screenshots to your [support request](https://yandex.ru/support/tracker/en/feedback.md).

   To provide more information, take a screenshot of the **Network** tab.

{% endlist %}