Setting up a billing account

The information on this page is intended for Tracker administrators using Yandex Cloud Organization.

If you manage a Yandex 360 for Business organization, see Yandex Tracker pricing policy.

You need a Yandex Cloud billing account to pay your invoices for using Yandex Tracker if full access to the platform is granted to six or more users. Your billing account linked to Yandex Tracker will be debited monthly for using the service.

Billing accounts are managed by an administrator. You can use your existing billing account from Yandex Cloud or create a new, dedicated, billing account for Yandex Tracker.

Linking a Yandex Cloud billing account

If you use Yandex Cloud services and want to use the same billing account to pay for Tracker services, link this account to Yandex Tracker.

You can't link billing accounts with an outstanding balance or a Suspended status.

To link a billing account:

  1. Open the Yandex Tracker page and log in to the admin account.
  2. Go to the AdministrationBilling section. The page shows all your billing accounts from Yandex Cloud.
  3. Click Link next to the relevant billing account.

Warning

To link a billing account that you don't own to Yandex Tracker, ask the owner to grant you the billing.accounts.admin and billing.accounts.editor roles on the billing account's settings page in Yandex Cloud Billing. Learn more about roles in Yandex Cloud Billing.

Create a billing account

  1. Open the Yandex Tracker page and log in to the admin account.

  2. Go to AdministrationBilling, then click + Create new account.

  3. Select the country that the payer is a resident of.

  4. Enter the name of the billing account. The name will be displayed in the list of your billing accounts and will help you select the right one.

  5. If you already have billing accounts, you can select a payer under Payers. To add a new payer, select New payer.

  6. If you are adding a new payer:

    1. Select the payer type: Individual or Business or individual entrepreneur.

    If the payer isn't a resident of Russia, you can only select Business or individual entrepreneur as the payer type.

    1. Enter your personal details or the details of your company.

    Carefully fill in your contact information and payment details. This information is required not only to contact you, but also to issue payment invoices and send financial documents.

  7. For a legal entity or individual entrepreneur, select a payment method (a bank card or wire transfer). When selecting wire transfer, be ready to provide supporting documents. You will receive an email describing further actions.

  8. If you are going to pay as an individual or selected paying by bank card as a legal entity or individual entrepreneur, link a bank card:

    • Click Add card.
    • Specify your card details: 16-digit number, expiration date, and CVV (you can find it on the back side of your card).
    • Click Link.

    We accept Mir, Visa, and MasterCard.

    • Residents of Russia make payments in RUB and can only use bank cards issued by Russian banks. Customers with tax residency in the Republic of Belarus pay for Yandex Cloud services in RUB with their Belcard cards issued in the Republic of Belarus or Mir cards issued in the Russian Federation.
    • Residents of Kazakhstan make payments in KZT and can only use bank cards issued by non-Russian banks.
    • Non-residents of Russia and Kazakhstan make payments in USD and can only use credit or debit cards issued by non-Russian banks.

    Funds from the linked card can only be debited after you activate the paid version and start using the Yandex Cloud services.

    To verify your bank card, we'll hold a small amount on your account. This amount will not be written off and will be released as soon as the verification is complete. The time required to release the money may vary from bank to bank.

  9. Click Create.

    By clicking Create, you accept the Yandex Cloud offer.

    The billing account will be created with one of these statuses:

    • NEW: For individuals who are residents of Russia or Kazakhstan with any payment method and businesses that are residents of Russia or Kazakhstan with the Bank card payment method.

    • PAYMENT_NOT_CONFIRMED: For individual entrepreneurs and businesses that are residents of Russia or Kazakhstan with the Bank transfer payment method and for businesses that are non-residents of Russia and Kazakhstan with any payment method. We'll send an email with further instructions to the email address specified in your Yandex account. It may take up to three business days to activate your billing account.

Once the billing account is created, link it to Yandex Tracker. You can also use the initial grant to get familiar with the Yandex Cloud services, unless you activated the trial period or purchased paid services before.

Edit a billing account

  1. To open the billing account editing section, follow the link to the Yandex Cloud Billing section. All your billing accounts are listed on the page.

  2. Select the billing account that you want to edit.

    • To rename the account, in the section with the account name, click and select Rename.

    • To link a different bank card, click Change bank card under Bank card.

    • To change payment method for a legal entity or individual entrepreneur, contact our technical support using the feedback form.

    • To change the payer data, at the bottom of the page, click Edit in Yandex Balance, then, on the balance page, select Payers.

    To change the name or INN (TIN) of the legal entity, create a new billing account.

Changing a billing account

You can only change an organization's billing account once a month. To change a billing account:

  1. Go to the Admin settingsBilling section. The page displays the billing account linked to Yandex Tracker.
  2. Click Change billing account in the top right corner. Select the billing account you want to use instead of the current one or click + Create new account.
    If you want to create a new account, follow this guide.

You will switch over to the selected or created billing account at the beginning of next month.

Make sure you do not have any debts on your previous account after you switch to the new one.

Unlinking a billing account from an organization

To unlink Tracker from your billing account, follow the steps for changing the billing account. Alternatively, billing will be canceled if you reduce the number of Yandex Tracker users to five. Otherwise, your old billing account will continue to be charged.