How to pay for Tracker

If more than five users with full access use Yandex Tracker, the service becomes paid. Charges are applied to your linked billing account on a monthly basis.

The payment amount is calculated at the beginning of each calendar month. During the first month of use, you only need to pay for the remaining part of the month.

Topping up your personal account

1. In Yandex Tracker, click Administration in the left-hand panel.

2. On the right, click Top up balance.

3. Enter the payment amount and choose the payment method:

   • By card: click Top up balance again and enter your card details.

   • By bank transfer: click Issue an invoice.
     The system will generate a payment invoice. Print it out and use it at one of your bank's branches.

Checking your account balance

In Yandex Tracker, click Administration in the left-hand panel. Your current balance is displayed on the right.

Procedure for debiting payments

The fees for using Yandex Tracker are debited from the balance of the linked billing account:

• At the start of each month, a preliminary payment amount is calculated based on the number of users with full access on the first day of the month.

  This amount is immediately deducted from your billing account balance. Your balance may become negative, but this amount isn't considered arrears until the end of the month.

• On the first working day of each month, a service provision report is generated for services provided during the previous month.

  If your billing account is negative on that day, the unpaid amount will turn into arrears. We recommend topping up your balance at the end of the month in advance.

• If your organization starts using paid services during the month and links a billing account to Yandex Tracker for the first time, the payment amount will only be calculated for the rest of the month.

• If the number of users with full access increases during the month, the payment amount for the current month will increase as well. If the number of users with full access decreases, you will be charged for the maximum number of users with full access to Yandex Tracker during that month.

Settle arrears

• If the previous month ends with a negative balance, arrears appear in your billing account. Settle the arrears until the 15th of the current month, otherwise Tracker will switch to Read mode where you can't create and update issues. To regain full access to the service, settle the arrears and make the advance payment for the current month within 45 days.

• If the arrears are not paid within two months, the billing account will be permanently suspended. To activate Yandex Tracker again, send us a message: Contact support