Payments

The billing period in Yandex Tracker is one calendar month. If 6 or more employees have full access to Yandex Tracker for a month, you have to pay for the service for that month. The fee is calculated monthly in accordance with the Yandex Tracker pricing policy.

Procedure for debiting payments

The fees for using Yandex Tracker are debited from the balance of the linked billing account:

• At the start of each month, a preliminary payment amount is calculated based on the number of users with full access on the first day of the month. This amount is immediately deducted from your billing account balance.

  After the preliminary payment amount is calculated, the balance may become negative, but a negative balance is not considered arrears until the end of the month.

• If an organization starts using paid services during the month and links a billing account to Yandex Tracker for the first time, the payment amount will only be calculated for the rest of the month.

• If the number of users with full access increases during the month, the payment amount for the current month will increase as well. If the number of users with full access decreases, the payment amount will not change.

• On the first working day of each month, a service provision report is generated for services provided during the previous month. If your billing account is at a deficit at that point, the unpaid amount will turn into arrears.

Arrears

Arrears appear on the billing account if the balance was negative at the end of the previous month.

• To keep access to Yandex Tracker, pay off the arrears by the 15th of the current month.

• If the arrears are unpaid when due, Tracker will switch to read only mode. In this case, to regain full access to the service, top up your balance to a positive value within 45 days. This requires paying off the previous period's arrears and pre-paying for the current month.

• If the arrears are not paid within two months, the billing account will be permanently suspended. In this case, to continue using Yandex Tracker, contact technical support to link a new billing account to Yandex Tracker.

Check your account balance

To check your account balance:

1. In the left panel, select  Administration → Billing.

2. Select your billing account on the Accounts page.

   Go to the Overview page and you will see your current balance under the account name.

Top up your account with a bank card

1. In the left panel, select  Administration → Billing.

2. Select your billing account on the Accounts page.

3. Click Top up account in the section with the account name.

4. Enter your payment amount and click Top up account again.

Top up your account via bank transfer

1. In the left panel, select  Administration → Billing.

2. Select your billing account on the Accounts page.

3. Click Top up account in the section with the account name.

4. Enter the payment amount and click Issue receipt. The system will generate a payment invoice.

5. Print the invoice and use it to make a payment in a bank or using a banking client system.

View your payment history

You can view the full deposit history of your billing account on the Payment history page or in Yandex Balance. The payer type affects how the deposit history is tracked.