Saving browser and server interactions to a HAR file

If you encounter an error while using the service, you can use the HAR file to troubleshoot it. It is a network log of the interaction between a browser and a web page. To help our technical support team identify the cause of the service malfunction, enable logging and reproduce the error. Save the HAR file and send it to technical support.

  1. On the page with an error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select → Advanced → More Tools → Developer Tools from the menu.
  2. Go to the Network tab.
  3. Make sure that network logging is enabled: the button in the top left corner should be red . If the button is black, click it.
  4. Enable Preserve log.
  5. To ensure that the HAR file contains only entries related to the error, clear the log by clicking to the right of the network log button.
  6. Refresh the page or repeat the actions that caused the error.
  7. Click and save the HAR file to your device.
  8. Attach the HAR file to your support request.
  1. On the page that produces the error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select → More Tools → Developer Tools from the menu.
  2. Go to the Network tab.
  3. Make sure that network logging is enabled: the button in the top left corner should be red . If the button is black, click it.
  4. Enable Preserve log.
  5. To ensure that the HAR file contains only entries related to the error, clear the log by clicking to the right of the network log button.
  6. Refresh the page or repeat the actions that caused the error.
  7. Right-click the table and select Save all as HAR with content.
  8. Attach the HAR file to your support request.
  1. On the page that produces the error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select Opera → Developer → Developer Tools from the menu in the top left corner.
  2. Go to the Network tab.
  3. Make sure that network logging is enabled: the button in the top left corner should be red image. If the button is black, click it.
  4. Enable Preserve log.
  5. To ensure that the HAR file contains only entries related to the error, clear the log by clicking image to the right of the network log button.
  6. Refresh the page or repeat the actions that caused the error.
  7. Right-click the table and select Save all as HAR with content.
  8. Attach the HAR file to your support request.
  1. On the page that produces the error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select image → More Tools → Web Developer Tools from the menu.
  2. Go to the Network tab.
  3. Refresh the page or repeat the actions that caused the error.
  4. Right-click the table and select Save all as HAR.
  5. Attach the HAR file to your support request.
  1. On the page that produces the error, press Ctrl + Shift + I (⌥ + ⌘ + I for macOS) or select → More Tools → Developer Tools from the menu.
  2. Go to the Network tab.
  3. Make sure that network logging is enabled: the button in the top left corner should be red . If the button is black, click it.
  4. Enable Preserve log.
  5. To ensure that the HAR file contains only entries related to the error, clear the log by clicking to the right of the network log button.
  6. Refresh the page or repeat the actions that caused the error.
  7. Right-click the table and select Save all as HAR with content.
  8. Attach the HAR file to your support request.
  1. On the page that produces the error, select Safari → Preferences → Advanced from the menu and enable Show Develop menu in menu bar.
  2. In the Develop menu, select Show Web Inspector or use the ⌥ + ⌘ + I keyboard shortcut.
  3. Click the Network tab.
  4. Enable Preserve Log.
  5. Refresh the page or repeat the actions that caused the error.
  6. In the top right corner of the tab, click Export.
  7. Attach the HAR file to your support request.

Alert

The HAR file contains cookies of your active session in the service. For security reasons, we recommend that you terminate the session after transferring the file.

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