General questions about Tracker

How can I quickly find answers to frequently asked questions?

In  Help center, you can quickly navigate to popular guides, view a full list of available keyboard shortcuts, complete a quick guide for Yandex Tracker, and contact support.

How do I pay for Tracker?

Fees for using Yandex Tracker are debited from your Yandex 360 for Business company's account.

The payment amount depends on the number of company employees and may grow during the month if their number increases.

For more information about pricing, see Yandex 360 Help .

How do I use Tracker on a mobile device?

Scan the QR code to download the Yandex Tracker mobile app. To learn more about its features, see Yandex Tracker mobile app.

How do I add my colleagues to Tracker?

To add users to Tracker, invite employees to your Yandex 360 for Business organization.

If your company has a corporate user management system (for example, Active Directory), you can set up identity federation to authenticate via SSO so that your colleagues can use their work accounts to log in to Tracker.

How do I migrate to Tracker from other services?

For instructions on how to import data about projects and issues to Tracker, see How to migrate to Tracker from other services.

How do I delete an issue?

You cannot delete an issue, but you can close it with an appropriate resolution. For example, you can close duplicate issues with the Duplicate resolution or use the Canceled resolution to close issues created by mistake. For more information about issues, see Working with issues.

How do I assign an issue to multiple users?

An issue can only have one assignee at a time. There are several ways to organize the work of multiple people:

• If multiple users work on an issue one after another, change the assignee as the issue progresses.
• If multiple users work on an issue at the same time, split the issue into sub-issues and specify an assignee for each sub-issue.

For more information about issues, see Working with issues.

How do I delete a queue?

A queue can be deleted by its owner and organization admins, as well as by users with the Queue management permissions.

To delete a queue:

1. Open the queue page.

2. To the left of the queue name, select  → Administration.

3. Go to the Basic settings tab.

4. Click Delete queue.

5. Confirm the deletion.

For more information about deleting a queue, see Deleting a queue.

How do I find the queue owner?

The owner is specified on the Description tab on the queue page. For more information, see List of queue issues.

I don't have access to an issue

Access permissions for issues are determined by the queue settings.

If you do not have sufficient rights to access the queue page and its issues, contact the queue owner or admin. The name of the queue owner is usually specified in the access restriction message.

If you can access the queue page but can't view or edit some issues in the queue, these issues may include components with limited access. Make sure also to contact the queue owner.

Why can't I use widgets grouped by the Summaryfield?

The Issue includes the issue name: this is an arbitrary value the user comes up with. The names are almost always unique. If you try to build a table where rows or columns are grouped by a set of unique values (in the Issue field), the result would be cumbersome and uninformative.

Do not use the Summary field to group data in rows or columns of pivot tables, or as a key parameter to build issue statistics. We will soon disable data aggregation or grouping by the Summary field in widgets. All the widgets with such grouping will be deleted later.

If you have any widgets with grouping by the Issue field, and you want to preserve them, you can:

• Replace your widget with a new widget with an issue list.
• Create an additional field in your issues to store the data you need to build grouped widgets.

Create a new widget

If you need a simple issue list, replace your widget with an issue list widget. To do this:

1. Create a new Issues widget.

2. Fill out the Filter field in the same manner as in your previous widget.

3. In the Columns field, select the issue parameters to be shown in the table.

4. Fill in the remaining fields and save the new widget.

5. Delete the previous widget.

Create an additional field and set up grouping for it

If you add keywords to issue names to use them for grouping issues in widgets, we recommend creating a separate field for such keywords. Then instead of the Issue field, you can use this new field for grouping.

1. Create a new field to store the data that you add to the Issue field.

2. When creating issues, enter the data needed to build the widget into the new field immediately.

3. In your existing issues, move the data to the new field by an automatic action:

   1. Select Issue update.

   2. Under Filter settings, click Add condition, select Issue, and specify the issue name (the keyword used for grouping in the widget).

   3. Click Add new action and select Update fields. Then select the previously created field and paste the issue name to it.

   4. Create similar automatic actions for every possible keyword.

4. If you're creating an issue using an external source (for example, Yandex Forms), make sure to save the widget data to a new field during integration setup.

5. Edit the old widget: use the new field instead of the Issue field in the settings.

How do I disable automatic sign-out for a federated user account?

If a federated user signs out of their account automatically, this may be due to the federation settings. When a session is over, a user logs out of the system and needs to log in again.

I still have questions. Who do I ask them to?

Contact us using your preferred method:

• Through the support chat in  Help center →  Support chat.
• Using the feedback form in  Help center →  Report an issue or give feedback.

You can also discuss your questions in our Telegram community.