Adding a feedback form

To resolve current issues received by the HR department from company employees, create a separate queue available to all employees and configure adding a feedback form upon closing an issue.

Create a queue

1. Create a queue using the basic template.
2. Give it a name, e.g., General Questions.
3. Create additional issue types and workflows if needed.

Set up a feedback form

1. Create a feedback form. For instance, this can be a form named Evaluate our work with a single question of the List type. You can specify the following as list items:
   • Excellent
   • Good
   • Average
   • Bad
2. If necessary, set up the form's integration, such as with your API for collecting statistics.

Set up a trigger for adding a form

To make a feedback form appear automatically when an issue closes, add comment creation with an embedded form to the trigger actions:

1. Click  Queue settings in the top right corner of the General Questions queue page.

2. Select Automation in the left-hand panel.

3. In the top right corner, click Create → Trigger.

4. In the Name field, enter a trigger name. You can add a description below the name.

5. In the  Under condition section, specify Status → became equal to → Closed.
   Read more about trigger conditions here.

6. Under  Perform actions, select Add comment to issue.

7. Use the following code as the comment's text:

   /iframe/(src="https://forms.yandex.ru/cloud/<form_ID>/?iframe=1" frameborder=0 width=100% height=660px scrolling=no)
   

   

   Where <form_ID> is a unique code, such as 123a4bc5d678901e2345678f, from the form URL.

8. In the comment section, click  Invite → Author.

9. Enable Send as robot.

10. To save the trigger, click Create.

Give the robot access

To embed the form correctly, give the Forms robot (yndx-forms-cnt-robot@) access to the queue:

When the issue is closed, the robot will add a comment with a form and summon the author.

Test the trigger

1. Create an issue on the General Questions queue page.
2. Change the issue status to Closed.
3. Make sure a comment with the feedback form has appeared.