To resolve current issues received by the HR department from company employees, create a separate queue available to all employees and configure adding a feedback form upon closing an issue.
Create a feedback form. For instance, this can be a form named Evaluate our work with a single question of the List type. You can specify the following as list items:
Excellent
Good
Average
Bad
If necessary, set up the form's integration, such as with your API for collecting statistics.
Set up a trigger for adding a form
To make a feedback form appear automatically when an issue closes, add comment creation with an embedded form to the trigger actions:
Click Queue settings in the top right corner of the General Questions queue page.
Select Automation in the left-hand panel.
In the top right corner, click Create → Trigger.
In the Name field, enter a trigger name. You can add a description below the name.
In the Under condition section, specify Status → became equal to → Closed.
Read more about trigger conditions here.
Under Perform actions, select Add comment to issue.