---
metadata:
  - name: generator
    content: Diplodoc Platform v5.54.2
  - property: og:type
    content: article
  - property: article:section
    content: Примеры настройки процессов
  - property: og:title
    content: Добавить форму обратной связи
  - property: article:tag
    content: Сборник инструкций
alternate:
  - https://yandex.ru/support/tracker/en/hr-process-general-queue.md
  - https://yandex.ru/support/tracker/ru/hr-process-general-queue.md
  - href: en/hr-process-general-queue.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.ru/support/tracker/en/llms.txt


# Adding a feedback form

To resolve current issues received by the HR department from company employees, create a separate queue available to all employees and configure adding a feedback form upon closing an issue.

## Create a queue {#create-queue}

1. [Create a queue](https://yandex.ru/support/tracker/en/manager/create-queue.md) using the basic template.
1. Give it a name, e.g., `General Questions`.
1. Create additional [issue types](https://yandex.ru/support/tracker/en/manager/add-ticket-type.md) and [workflows](https://yandex.ru/support/tracker/en/manager/workflow.md) if needed.

## Set up a feedback form {#configure-feedback-form}

1. [Create a feedback form](https://yandex.com/support/forms/new-form). For instance, this can be a form named **Evaluate our work** with a single question of the **List** type. You can specify the following as list items:
	- Excellent
	- Good
	- Average
	- Bad
1. If necessary, set up the form's integration, such as with [your API](https://yandex.com/support/forms/send-request) for collecting statistics.

## Set up a trigger for adding a form {#configure-trigger}

To make a feedback form appear automatically when an issue closes, add comment creation with an embedded form to the trigger actions:

1. Click ![](./_assets/svg/settings.svg)</svg> **Queue settings** in the top right corner of the `General Questions` queue page.
1. Select **Automation** in the left-hand panel.
1. In the top right corner, click **Create** → **Trigger**.
1. In the **Name** field, enter a trigger name. You can add a description below the name.
1. In the ![](_assets/svg/filter-icon-for-autoaction.svg) **Under condition** section, specify **Status** → **became equal to** → **Closed**.
   Read more about trigger conditions [here](https://yandex.ru/support/tracker/en/user/set-condition.md).
1. Under ![](./_assets/svg/arrow-icon-for-autoaction.svg) **Perform actions**, select **Add comment to issue**.
1. Use the following code as the comment's text:

   ```
   /iframe/(src="https://forms.yandex.ru/cloud/<form_ID>/?iframe=1" frameborder=0 width=100% height=660px scrolling=no)
   ```
   Where `<form_ID>` is a unique code, such as `123a4bc5d678901e2345678f`, from the form URL.
1. In the comment section, click ![](./_assets/svg/icon-call.svg)</svg> **Invite** → **Author**.
1. Enable **Send as robot**.
1. To save the trigger, click **Create**.

### Give the robot access {#access-for-robot}

To embed the form correctly, [give the Forms robot (`yndx-forms-cnt-robot@`) access to the queue](https://yandex.ru/support/tracker/en/manager/queue-access.md#main):

When the issue is closed, the robot will add a comment with a form and summon the author.

## Test the trigger {#check-trigger}

1. Create an issue on the `General Questions` queue page.
1. Change the issue status to **Closed**.
1. Make sure a comment with the feedback form has appeared.