How to set up Yandex Tracker integration with Yandex Forms

You can set up Yandex Tracker integration with Yandex Forms and use forms as templates for creating issues: when a user fills out a form, an issue is created automatically in Yandex Tracker, and the data specified in the form fields is used as issue parameters.

Forms will help users create issues based on certain templates without being distracted by irrelevant fields and parameters. If you need the issue creator to provide certain information, you can mark form fields as required.

There are two ways you can set up a form for creating issues:

• In Yandex Tracker: Integration in the Yandex Tracker interface.

  Use the built-in form builder to quickly create a form linked to your queue in Yandex Tracker. When creating an issue, users will be able to select a relevant form and complete it. This will create an issue in the queue: How to create an issue.

• In Yandex Forms: How to create a form in Yandex Forms

  You can also link a ready-made form from Yandex Forms to a Yandex Tracker queue and use it as an issue creation template: How to link a form to a queue.

  Publishing your form via a direct link or placing it on a website or Wiki page will allow other users to create issues from that form even if they don't have access to Yandex Tracker. Forms can be useful when you need to accept support or service requests from users, or in similar scenarios: Accepting requests by email and via forms.