Issue types

A queue may include different types of issues, e.g., New feature, Improvement, or Error. Issue types help you distribute work among team members by activity (New feature, Error, or Improvement) or decompose issues (Epic, Story, or Issue).

The queue owner and users granted permission to access the queue settings specify:

In Tracker, there are system issue types that are listed in the Tracker settings. You can use these issue types in any queues. If you don't find a suitable issue type among the default types, an administrator can create a new issue type. It will appear in the issue type list and users will be able to use it in their queues.

Adding an issue type to a queue

To add a new issue type to the queue:

  1. In the left-hand panel, click  Queues and select a queue.

  2. In the top right corner of the queue page, click  Queue settings.

  3. Go to the Workflows tab. This tab displays the list of queue workflows along with the issue types and resolutions configured for each workflow.

  4. To add an issue type to an existing workflow, click Add issue type in the respective workflow section and select the appropriate issue type from the list of system issue types. To learn how to add an issue type to a new workflow, see the guide on creating workflows.

To set the default type for a queue issue, select one of the options in the Issue type field.

Creating an issue type

Only an administrator can create new issue types. Once the issue type has been created, you cannot delete or edit it.

You can create a new issue type on the Issue types page in the Tracker settings or on the Workflows page in the queue.

  1. Make sure you are authorized in Yandex Tracker as an administrator.

  2. In the left-hand panel, select  Administration → Issue types.

  3. Click Add issue type.

  4. Fill in the fields as follows:

    • Name: Enter a name for your new issue type in Russian.
    • Name in English: It will be generated automatically based on the Russian name.
    • Key: It will be generated automatically based on the Russian name.

  5. Click Create.

  1. In the left-hand panel, click  Queues and select a queue.

Removing an issue type from the queue

Before removing an issue type from the queue, make sure it is not used in any of the queue issues.

  1. Open the queue page.

  2. Use filters to find all the queue issues that belong to the type you want to remove and change it to any other type the queue supports.

  3. In the top right corner of the queue page, click  Queue settings.

  4. Go to the Workflows tab. It shows the list of workflows in the queue. Select the workflow containing the issue type you want to remove.

  5. Hover over the line with the issue type to be removed, click the issue type and then click → Remove issue type from the queue in the respective workflow line.

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