Changing multiple issues

You can change the statuses and parameters of multiple issues at once. To open a list of issues, go to the queue page or filter page.

Changing the status

To change the issue status:

1. Open the issue list.

2. Check the box next to the issues you want to change.

   If you want to select all the issues on the queue or filter page at once, check the box above the list of issues.

3. Click Change status under the list of issues and select the status.

   You can only do bulk changes to the status transitions that are included in the workflow. If you select a status change that is available only to part of the issues, only this part will change their status.

4. After the operation is complete, you will see a notification in the bottom right corner indicating the number of issues whose status was changed.

   To see a list of issues that cannot be changed to the selected status, click Learn more in the notification.

Move an issues to another queue

To edit the issue queue:

1. Open the issue list.

2. Check the box next to the issues you want to move.

   If you want to select all the issues on the queue or filter page at once, check the box above the list of issues.

3. Click Move under the issue list.

4. Select the queue that the issues will be moved to.

5. After the operation is complete, you will see a notification in the bottom right corner indicating the number of issues that were moved to a different queue.

   To see a list of issues that can't be moved, click Learn more in the notification. The issues that are in the selected queue already, cannot be moved.

Once moved to another queue, the issues are assigned new keys. Links to the issue using the old key remain valid. When following such a link, the issue automatically opens in the new queue. However, you will not be able to find the issue by the old key using a filter or a query.

Adding a comment

To add a comment to multiple issues at once:

1. Open the issue list.

2. Add next to the issues to which you want to add a related issue.

   If you want to select all the issues on the queue or filter page at once, check the box above the list of issues.

3. Click under the issue list and select Add comment.

Adding a link

To add a link to multiple issues at once:

1. Open the issue list.

2. Add next to the issues to which you want to add a related issue.

   If you want to select all the issues on the queue or filter page at once, check the box above the list of issues.

3. Click Add link under the list of issues, select the link type, and create the link:

   • To create an issue, click the New issue tab. Give your issue a name and press Enter.

   • If the issue already exists, click Existing issue, specify the issue's key or name, and select the issue from the list. You can find the key on the issue page, under the title (for example, TEST-1234).

Adding issues to a board or project

To add issues to a board or project:

1. Open the issue list.

2. Add the checkmark next to the issues that you want to add to your board or project.

   If you want to select all the issues on the queue or filter page at once, check the box above the list of issues.

3. Click under the issue list.

   • To add issues to a board, click Add to board. Click one or more boards, then click Apply.

   • To add the issue to a project, selectAdd to project. All the sub-issues will also be added to the project.

Changing field settings

To edit issue parameters:

1. Open the issue list.

2. Check the box next to the issues you want to change.

   If you want to select all the issues on the queue or filter page at once, check the box above the list of issues.

3. Click Under the issue list and select Change parameters.

4. Select relevant parameters. If the fields you need are not in the list, click Edit parameter list to add them.

5. Set the values.

   Some fields may contain a list of values (for example, Followers, Mailing lists, or Tags). New values are added to the end of the list by default. To overwrite a field, select Delete values.

   To delete a single value from a field that has a list of values, use auto actions. To do this, set up the action: Change field value → Remove from list.

   For more information about auto actions, see Automatic issue updates in Tracker.

6. If you want to notify the issue followers about the changes, select Send notification to followers. Notifications are disabled by default.

7. Click Apply.

Becoming an issue participant

To add or delete oneself from the Assignee or Followers fields in the issues:

1. Open the issue list.

2. Check the box next to the issues you want to change.

   If you want to select all the issues on the queue or filter page at once, check the box above the list of issues.

3. Click under the issue list and select one of the options.

   • To become an issue participant, select Add me as follower or Assign to me.

   • To withdraw your participation in the issue, select Remove me from the field... and select an option: Followers, Assignee or From both fields.