How to create a queue

Each issue belongs to a queue. Queues are usually created for issues that belong to the same subject. These can be issues of a project, department, or team.

There are three ways to create a queue in Tracker:

The user who created the queue becomes its owner. The owner either configures the queue themselves or assigns the access to change the queue parameters to other users.

Enter a key for the queue

To create a queue, you need to come up with a key and a name. Try using the keys that reflect the purpose of the queue. For example, the HR key is suitable for issues in the Human Resources department, while SUPPORT is good for Support issues.

A queue key is a unique code that enables you to identify the queue. Each issue in the queue is assigned an issue key that consists of the queue key and a sequential number.

Queue keys must meet the following requirements:

  • A key can only include Latin characters without spaces or special characters.
  • The queue key must be unique: a new queue can't be assigned a key that was previously used by a deleted queue.

You can use the queue key in order to:

  • Search for issues by specifying the queue key in filter conditions and in the query language.
  • Directly access your queue at: (https://tracker.yandex.com/<queue_key>).

Creating a queue using a template

To create a new queue:

  1. On the left panel, click  Queues → Create queue.

  2. Select the appropriate queue template.

    For more information about templates and their settings, see Queue templates.

  3. Enter a name and key for the queue.

  4. Select employees who will be able to view the queue issues:

    • All employees: The queue issues will be available to all organization employees.
    • Me and issue participants: The queue issues will only be available to the queue owner and the users specified in the Author, Assignee, Followers, and Access fields.

  5. Click Next. Your new queue appears in the  Queues menu on the left panel.

  6. You can change issue types and statuses in the queue and configure its parameters if needed.

Creating a queue manually

If none of the preset queue types fit your issues, you can configure all the settings for the new queue manually:

  1. On the left panel, click  Queues → Create queue.

  2. Select Create manually.

  3. Enter a name and key for the queue.

  4. Select employees who will be able to view the queue issues:

    • All employees: The queue issues will be available to all organization employees.
    • Me and issue participants: The queue issues will only be available to the queue owner and the users specified in the Author, Assignee, Followers, and Access fields.

  5. Select a queue workflow, which is a set of issue statuses and transition rules between them.

  6. Click Next. Your new queue appears in the  Queues menu on the left panel.

Copying a queue

If you want to use the settings of an existing queue, copy the queue:

  1. On the left panel, click  Queues → Create queue.

  2. Select Copy another queue.

  3. Enter the key or name of the queue whose settings will be copied.

  4. Enter a name and key for your new queue.

  5. Click Next. Your new queue appears in the Queues menu on the top panel in Tracker.

  6. You can change issue types and statuses in the queue and configure its parameters if needed.

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Queue templates