Integration in the Forms interface

To create a form in Yandex Forms and add it to a queue:

Step 1. Create and configure your form

1. Go to Yandex Forms. If the service is not activated, contact your company's administrator.

2. Create a new form.

3. Configure the form to collect the data required for creating an issue.

4. Set up integration with Tracker:

   1. Specify the queue and other issue parameters.

   2. Use the Issue description field to add answers to the questions included in your form.

   3. If you want to save a specific answer in your issue parameters, add an issue field, click Variables → Answer, and choose the corresponding question.

   You can also create a new field if the one you need isn't available in the issue parameters.

   1. Save your integration settings.
      The form will send user answers to Tracker and Tracker will then create issues based on these answers.

5. Configure access rights to the form.
   By default, all users can fill out the form. You can only allow users from your organization to fill out the form.

6. Publish the form. Your form will be accessible via a link specified in the Link field.

Step 2. Connect your form to the queue

1. Go to Tracker.

2. In the left-hand panel, click  Queues and select a queue.

3. In the top right corner of the queue page, click  Queue settings.

4. Go to the Integrations tab.

5. Under Forms, click Add form →  Link existing.

   You can also create a form in the embedded Tracker builder.

6. Add a link to the form.

7. Add a name and description for the form. Users will see them in the form selection window when creating an issue and in the list of forms linked to the queue.

8. Click Add form.

Learn more:

• Yandex Forms documentation.
• Using a form as a template for creating issues
• Integration in the Tracker interface