Queue access permissions

Access to queue issues is granted to:

• Users and groups added to the Main participants section. If the user isn't on the list of the queue's main participants, they're added to the Access field when summoned in an issue comment. After the first comment, the user is automatically added to the Followers list.

• Users specified in the Author, Assignee, Followers, and Access issue fields.

• Users whose access can't be restricted:

  • Organization administrators.
  • Tracker robot.
  • Queue owner.

Managing access in queues

To give queue access to Yandex Tracker users:

1. In the left-hand panel, click  Queues and select a queue.

2. In the top right corner of the queue page, click  Queue settings.

3. Click the Access bindings tab.

   • To view all access permissions for a user or group, use the search at the top of the screen or click the user or group.

   • To restrict access for queue participants, select a user or group from the list and click  Revoke access.

4. Assign access levels and types to the queue users. You can combine different access types.

   The queue access settings will be applied within an hour.

Configure queue permissions carefully to avoid unintentionally revoking your own permissions. This may happen if you delete the settings that allow you to manage the queue. To avoid this, contact admins.

Levels of access

You can set up user permissions to perform certain actions in the queue:

• Queue settings: View and edit queue settings. This level doesn't include access to issues within the queue.
• Edit issues: View all issues in the queue, leave comments, and edit the issue description and any issue fields.
• Create issues: Create issues in the queue. When creating a new issue, the user is assigned the author role with permissions to view and edit the issue.
• View issues: View queue issues, change issue statuses, and add or delete comments.

Access types

The Access rights tab contains sections where you can differentiate user permissions by access type:

• Main participants: Use this section to grant access rights to specific users, user groups, or robots.
• Roles in issues: This section adds to the access settings you've set up under Main participants. Use it to edit user permissions based on their role in a specific issue: author, assignee, follower, or individual added to the Access field.
• Issues with component: Use this section to set special rules for user access to issues with a particular component.
• Access disabled: Use this section to deny access to queue issues to a user or group of users. This access type takes priority over any other access settings for the user or group.

User permissions combine all the rights applied, both personal and group ones. If different access rights are assigned to the user or their group in the access type sections, the user gets the most access allowed.

Main participants

Under Main participants, you can select users who will have specific permissions for the queue.

You can assign the following access levels to the queue's main participants: Queue settings, Edit issues, Create issues, and View issues.

To add the queue's main participants:

1. Under Main participants, click  Add and search for a user or user group.

2. Select the permissions you want to grant to a user or user group. If a user already has group rights, you will see which groups they belong to in the same window.

3. Click Add.

Roles in issues

Under Roles in issues, you can modify the rights of issue participants. These permissions are granted in addition to the permissions configured under Main participants.

You can assign the following access levels to issue participants: Edit issues and View issues.

To modify the access level for an issue role:

1. Under Roles in issues, select the role from the list to adjust its access.

2. Click Change access.

3. In the access editing window, you can select the required permissions from the list or revoke extended access for this role. In this case, only the rights from the Main participants section will apply for an issue participant with this role.

4. Click Save.

Issues with components

You can set up access to different components of the queue. This way, you can set different settings for the queue issues without components or issues with components.

You can assign the following access levels to participants of issues with components: Edit issues, Create issues, and View issues. Components do not allow reconfiguring the rights to edit queue settings.

If permissions are not configured in the component, the Access field for that component displays Does not affect access.

If multiple components are added to an issue, their permissions get combined. In this case, all the users who have access to at least one of the components will be granted access to the issue.

To configure access to a component:

1. Under Issues with component, select a component.

   If there are no components yet, click  Create and fill out the form to create a component.

2. Set up the access permissions on the component page:

   • Add participants: Click this if no one has access to the component yet.

   • Main participants: Create a list of users who will be granted the selected permissions for the queue issues with the component.

   • Roles in issues: Set up permissions for issue participants.

     We recommend that you review and set up permissions for user roles so that issues can be accessed by their assignees and other participants. For example, if the assignee doesn't have the View issues permission and isn't listed among the main participants, they won't be able to see the issue.

Access denied

You can't set deny access for the queue owner or any groups they're in. If you have the Queue settings permission, you can't deny access for yourself or the groups you're in.

To deny any access to queue issues:

1. Under Access disabled, click  Add and search for a user or user group.

2. Click Deny access.

Learn more

• Queue owner and team
• Bulk settings for queue access
• Permission setup examples