Advanced queue features

To make your work on issues more efficient and adapt it to your workflow, use advanced queue features. For example, automatic change of issue parameters, notifications, and so on.

You can:

• Set up automation of routine actions for the issues in the queue, for example: changes in field values or sending standard comments. To do this, create triggers, auto actions, and macros.

• Set up the queue email address to create issues from incoming email and respond to user emails right from the issue page. This feature enables you to register and process user requests, for example, in the support service.

• Embed a Yandex Forms form on the issue creation page to use it as a template for filling in your issue fields.

• Configure components to group issues in the queue by product components or other shared parameters.

• Configure versions to select product versions related to issues in the queue.

• Create and edit projects: groups of issues that may have the same deadline or lead. Projects can combine issues related to a common goal and involving multiple teams working in different queues.

• Configure an SLA to monitor how quickly issues in a queue are resolved. This feature is useful if you want to respond to user requests over a certain interval, for example, to provide timely technical support.